Frequently Asked Questions
Product Information
What is Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to help businesses build, manage, and deliver exceptional digital experiences at scale. It provides a user-friendly interface, content federation, and enterprise-grade security and compliance features. Learn more on the Hygraph Product page.
What is Commerce Layer?
Commerce Layer is an API-first, headless commerce engine that enables brands to quickly launch and scale global eCommerce operations. It offers production-ready micro frontends, a full suite of APIs, webhooks, and developer tools for flexible integration. Commerce Layer focuses exclusively on commerce, allowing developers to build scalable websites while marketing teams create engaging shopping experiences. For more details, visit the Commerce Layer website.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a range of features including a GraphQL-native architecture, content federation, Smart Edge Cache for fast content delivery, granular permissions, SSO integrations, audit logs, encryption, regular backups, and enterprise-grade compliance. It also provides custom roles, rich text formatting, and project backups. For a full list, visit the Hygraph Features page.
What are the main features of Commerce Layer?
Commerce Layer provides API-first commerce capabilities, production-ready micro frontends, support for local payment gateways, market-specific promotions, complex shipping and inventory strategies, and multi-currency selling without conversion. It enables easy integration with third-party tools and supports global scalability. Source: Hygraph Commerce Layer Partner page.
Does Hygraph support integration with e-commerce platforms?
Yes, Hygraph supports integration with e-commerce platforms such as Commerce Layer and commercetools, enabling businesses to build composable commerce solutions and manage content and commerce workflows seamlessly. Source: Hygraph Blog.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver localized digital experiences globally. Source: ICPVersion2_Hailey.pdf.
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and enhancing localization and asset management). Source: Hailey Feed.pdf.
What are some customer success stories with Hygraph?
Notable success stories include Komax achieving a 3X faster time-to-market, Autoweb increasing website monetization by 20%, Samsung improving customer engagement by 15%, and Stobag raising online revenue share from 15% to 70%. More stories are available at the Hygraph Customer Stories page.
Technical Requirements & Performance
How does Hygraph ensure high performance for content management and delivery?
Hygraph delivers high performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for global audiences and provide practical advice for developers to maximize API performance. Read more in the Hygraph blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. It offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features. For details, see the Hygraph Security Features page and Security Report.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding and training resources help accelerate adoption. Source: Top Villas Case Study, Si Vale Case Study.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023. Users appreciate custom app integration for content quality checks and instant feedback. Source: Hygraph Try Headless CMS.
Support & Maintenance
What support and training resources are available for Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, how-to videos, and a dedicated Customer Success Manager for enterprise customers. Source: Hygraph Documentation, Enterprise Headless CMS.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that manages all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API playground. Enterprise customers receive a dedicated Customer Success Manager. Source: manual.
Partner Program & Technology Partners
What is the Hygraph Partner Program?
The Hygraph Partner Program connects solution and technology partners globally to accelerate ambitious projects. Partners can fulfill client specifications faster and with greater ease. Learn more at the Hygraph Partners page.
How can customers find a Hygraph Technology Partner?
Customers can browse Hygraph's network of technology partners to find solutions tailored to their needs. Visit the Technology Partners page to explore available partners.
How can businesses become a Hygraph Technology Partner?
Businesses can join the Hygraph partner network by providing creative API-first applications and integrations in categories such as commerce, DAMs & video tools, hosting & deployment, localization & translation, personalization & AB testing, and search & discovery. More details are available on the Become a Technology Partner page.
What is the Hygraph Solution Partner program?
The Solution Partner program is designed for web or mobile development agencies, digital agencies, consultancies, and systems integrators to collaborate and grow with Hygraph. Learn more at the Become a Solution Partner page.
Commerce Layer Integration & Use Cases
How does Commerce Layer facilitate global eCommerce operations?
Commerce Layer enables businesses to enhance multi-language websites with global commerce capabilities, including multi-currency pricing, distributed inventory management, localized payment gateways, promotions, orders, and subscriptions. It supports international scalability, allowing separate eCommerce operations for different countries with local currencies, languages, tax regulations, and payment methods. Source: Hygraph Blog.
What are the pros and cons of using Commerce Layer?
Pros: Easy setup and management of multi-country eCommerce operations, highly customizable, integrates with any third-party tools, and fast global content delivery via 60+ CDN edges. Cons: May be complex for smaller businesses, requires technical expertise for integrations, and managing multiple service providers can be challenging. Source: Hygraph Blog.
Which popular companies use Commerce Layer?
Commerce Layer is used by brands such as Big Green Egg, Werlabs, and Coca-Cola Embonor for their eCommerce operations. Source: Hygraph Blog.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, see the Hygraph CMS KPIs blog.