Frequently Asked Questions
Integration with Scaleflex
What is Scaleflex and how does it integrate with Hygraph?
Scaleflex is a global B2B SaaS company specializing in digital asset management, serving over 1,300 customers in 50 countries and managing 2.5 billion media assets globally. Their solution, Filerobot, is a MACH-certified technology designed to simplify the management, optimization, and acceleration of digital content. The Hygraph-Scaleflex integration allows teams to upload, store, process, and share images, videos, and static content directly within Hygraph, enhancing digital asset workflows. Learn more.
How do I use the Scaleflex Filerobot integration within a Hygraph content entry?
After installing and configuring the Scaleflex Filerobot app and adding the field to your model, you can use it in the content editor by:
1. Navigating to the Content editor.
2. Selecting the view for the model with the Filerobot field.
3. Clicking + Add entry or editing an existing entry.
4. Finding the Filerobot section and clicking Add Scaleflex asset to select or upload assets.
5. Choosing assets and clicking Export (as original or with transformation for images).
6. Reordering assets as needed.
7. Clicking Save or Save & Publish.
For detailed steps, see the official documentation.
What types of assets can I manage with the Hygraph-Scaleflex integration?
The integration supports uploading, storing, processing, and sharing images, videos, and static content. For images, you can also apply transformations such as format changes, resizing, cropping, and quality adjustments directly within the Hygraph content editor. Learn more.
Features & Capabilities
What are the key features of Hygraph?
Hygraph is a GraphQL-native Headless CMS offering:
- User-friendly interface for non-technical users
- GraphQL APIs for flexible data retrieval
- Content federation to integrate multiple data sources
- Smart Edge Cache for fast content delivery
- Granular permissions and custom roles
- Rich text management and reusable components
- Enterprise-grade security and compliance (SOC 2 Type 2, ISO 27001, GDPR)
- Project backups and audit logs
These features enable operational efficiency, scalability, and robust security for modern digital projects. See all features.
How does Hygraph support flexible content modeling?
Hygraph allows you to define content API structures, localizations, and relationships within minutes using a low-code schema builder. You can create reusable components, dynamic zones, and nested components for complex content needs. This flexibility enables teams to build content models tailored to their specific use cases. Read the essential guide to content modeling.
What is the benefit of Hygraph's flexible schema modeling?
Flexible schema modeling enables teams to build content models that match their specific requirements without being limited by predefined templates. For example, BioCentury used Hygraph's flexible schema modeling to improve content creation timelines and develop a robust content hub. See BioCentury's story.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It's especially valuable for organizations modernizing legacy tech stacks, requiring localization, asset management, and content federation. Explore use cases.
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (reducing developer dependency, streamlining workflows), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, integrating third-party systems, optimizing performance, and improving localization and asset management). See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. See more customer stories.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and adherence to international data protection standards. See security features.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a transparent process for reporting security issues. Enterprise customers benefit from dedicated hosting, custom SLAs, and compliance with regulations like GDPR and CCPA. Learn more.
Performance & Technical Requirements
How does Hygraph ensure high performance for content management and delivery?
Hygraph uses Smart Edge Cache for enhanced performance and faster content delivery, high-performance endpoints for reliability and speed, and provides practical advice for optimizing GraphQL API usage. Read more about performance improvements.
Support & Implementation
What support and training does Hygraph offer to customers?
Hygraph provides 24/7 support via chat, email, and phone, an Intercom chat for real-time troubleshooting, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and a structured onboarding process. See documentation.
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's free API playground and developer account allow teams to start immediately, and a structured onboarding process ensures a smooth start. See Top Villas case study.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamless, and troubleshooting is supported by 24/7 support, real-time chat, community channels, and extensive documentation. Learn more.
Partner Program & Ecosystem
What is the Hygraph Partner Program?
The Hygraph Partner Program connects solution and technology partners globally to accelerate ambitious projects. Partners can collaborate to deliver innovative, API-first solutions and integrations. Learn more.
How can I become a Hygraph Technology Partner?
To become a Hygraph Technology Partner, you should be an ISV in a focus category (e.g., commerce, DAMs, hosting, localization, personalization, search) or fill a creative gap in the market. Apply via the Become a Technology Partner page.
How can customers find a Hygraph Technology Partner?
Customers can browse the Hygraph Technology Partner network to find partners that offer innovative, integrated solutions tailored to their needs. Visit the Technology Partners page to explore the network.
What is the Partner Spotlight?
The Partner Spotlight highlights skilled partners who provide innovative services and technology that align with Hygraph's vision for collaborative digital solutions. See Partner Spotlight.