Frequently Asked Questions
Features & Capabilities
What makes Hygraph an ideal Headless CMS for Vue projects?
Hygraph is designed as a GraphQL-native Headless CMS, making it highly compatible with Vue applications. Developers benefit from streamlined data fetching using GraphQL's structured queries, which enhances code efficiency and maintainability within Vue's reactive framework. Content editors enjoy a user-friendly platform for managing content, independent of the front-end technology. Hygraph also supports multiplatform content management, allowing you to add components to your Vue apps in minutes and manage your website's content from a powerful CMS. Source
What frameworks can I use with Hygraph?
Hygraph supports integration with popular frameworks including Astro, NextJS, NuxtJS, and SvelteKit, making it versatile for modern web development projects. Source
How does Hygraph's GraphQL-native architecture benefit Vue developers?
Hygraph's GraphQL-native architecture allows Vue developers to construct precise queries, minimizing over-fetching and optimizing efficiency. This approach simplifies schema evolution and data retrieval, making it easier to build scalable and maintainable applications. Source
What are the key capabilities and benefits of Hygraph?
Hygraph offers operational efficiency by eliminating developer dependency, streamlining workflows, and accelerating content creation and localization. Financial benefits include reduced operational costs and faster speed-to-market. Technical advantages feature GraphQL-native architecture, content federation, and enterprise-grade security. Unique features include Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. Source
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver exceptional digital experiences globally. Source
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies by eliminating developer dependency for content updates, modernizing legacy tech stacks, and ensuring content consistency across global teams. It reduces financial challenges by lowering operational costs and accelerating speed-to-market. Technical issues such as schema evolution, integration difficulties, cache problems, and localization are resolved through features like GraphQL-native architecture, content federation, and Smart Edge Cache. Source
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market by managing over 20,000 product variations across 40+ markets via a single CMS. Samsung improved customer engagement by 15% with a scalable member platform. Stobag increased online revenue share from 15% to 70% after transitioning to a digital-first approach. Autoweb saw a 20% increase in website monetization. More stories are available at Hygraph Customer Stories.
Technical Requirements & Getting Started
How easy is it to get started with Hygraph for Vue projects?
Hygraph offers a free API Playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes introduction calls, account provisioning, and technical and content kickoffs. Extensive documentation, webinars, live streams, and how-to videos are available for step-by-step guidance. Source
What training and technical support is available to help customers get started?
Hygraph provides a structured onboarding process, training resources such as webinars and how-to videos, extensive documentation, 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. Source
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation phase. The platform is designed for quick adoption, with resources to support both immediate and structured onboarding. Source
Product Performance
How does Hygraph ensure high performance for content management and delivery?
Hygraph features Smart Edge Cache for enhanced performance and faster content delivery, high-performance endpoints for reliability and speed, and practical advice for optimizing GraphQL API usage. These improvements are detailed in the Hygraph blog.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. More details are available on the security features page.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. Security issues can be reported, and a public security and compliance report is available. Security Report
Support & Implementation
What customer service and support options are available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. Source
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security measures, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported through multiple channels including 24/7 support, Intercom chat, documentation, and an API Playground. Source
Customer Experience & Usability
How do customers rate the ease of use of Hygraph?
Customers frequently praise Hygraph's intuitive editor UI, describing it as easy to set up and use even for non-technical users. Hygraph was recognized for "Best Usability" in Summer 2023, and users appreciate features like custom app integration for content quality checks and instant feedback. Source
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. More details are available in the CMS KPIs blog.