Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans tailored to specific business needs. For full details, visit the Hygraph pricing page.
Features & Capabilities
What features does Hygraph offer for building online shops?
Hygraph provides a GraphQL-native architecture, content federation, and scalability. For eCommerce, it integrates seamlessly with platforms like Snipcart and Next.js, enabling developers to add shopping cart functionality, payment gateways, and manage product data efficiently. Learn more about eCommerce integrations in the Next.js eCommerce guide and explore the Hygraph eCommerce project.
What integrations does Hygraph support?
Hygraph supports a wide range of integrations including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
Does Hygraph provide an API for developers?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Developers can access the API documentation at the Hygraph API Reference.
How does Hygraph ensure optimized content delivery performance?
Hygraph is designed for rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. This leads to reduced bounce rates and increased conversions. For more details, visit the Headless CMS Checklist.
Use Cases & Benefits
How can Hygraph be used to build an online shop?
Hygraph can be integrated with Snipcart to add shopping cart and payment gateway functionality to any website. It also works with Next.js for building eCommerce stores, enabling server-side data fetching and product management. For a step-by-step guide, see the Next.js eCommerce tutorial and the original blog post.
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize their tech stack, and brands aiming to scale across geographies or improve development velocity. Source: ICPVersion2_Hailey.pdf
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. For more, visit the Hygraph Case Studies.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories here.
Pain Points & Solutions
What problems does Hygraph solve for eCommerce and digital experiences?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky user experiences), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). For detailed examples, see the case studies.
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with its GraphQL-native, API-first architecture, ensures consistent branding via content federation, and streamlines workflows to reduce costs and accelerate speed-to-market. Technical solutions include simplified development, streamlined query management, and robust integration capabilities. For more, visit the product page.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the CMS KPIs blog.
Technical Requirements & Documentation
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at the Hygraph Documentation, covering everything from setup to advanced integrations.
How easy is it to get started with Hygraph?
Hygraph is designed for ease of use, with customers reporting that even non-technical users can start right away. You can sign up for a free-forever account at Hygraph and access onboarding guides, video tutorials, and documentation. For example, Top Villas launched a new project in just 2 months. Source: Hygraph Documentation, Top Villas Case Study.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more, visit the Hygraph Security Features.
Support & Implementation
What customer support is available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more, visit the Hygraph Contact Page.
What training and technical support does Hygraph offer to help customers get started?
Hygraph offers onboarding sessions for enterprise customers, 24/7 support, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. For more, visit the Hygraph Contact Page.
Product Information & Vision
What is the primary purpose of Hygraph?
Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points, offering scalability, flexibility, and efficient data querying. Source: About Us
What is Hygraph's overarching vision and mission?
Hygraph's vision is to unify data and enable content federation for impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, modernizing tech stacks and delivering exceptional digital experiences at scale. Source: About Us
Customer Proof & Case Studies
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more, visit the Hygraph Case Studies.