Frequently Asked Questions

Structured Content & Content Modeling

What is structured content and how does it differ from WYSIWYG editing?

Structured content is content that is planned, developed, and connected outside of a presentation interface, making it ready to be consumed by any interface. Unlike WYSIWYG editing, which ties content to a single presentation layer (such as a web page), structured content breaks information into reusable components that can be delivered to any touchpoint or channel. This approach enables flexibility, reusability, and easier management across multiple platforms. Learn more about structured content.

Why should teams move from WYSIWYG to structured content?

Moving from WYSIWYG to structured content offers several benefits: better control over content, reduced repetitive work, increased flexibility and reusability, and the ability to experiment with new presentation layers. Structured content enables teams to create a central hub of information that can be reused across projects and channels, saving time and improving consistency. It also allows for easier editing and updating, as changes made in the CMS are reflected throughout the project. Read more about the advantages.

How does structured content simplify making changes across a project?

With structured content, changes only need to be made once in the CMS. If the model is used in several places, those changes will be reflected throughout the project, saving time and reducing errors. This approach streamlines workflows and enables teams to iterate quickly. Learn more.

How does adopting structured content change the 'page-builder mentality'?

Adopting structured content requires a shift from presentation-centric thinking to a modular mindset. Instead of focusing on how content looks on a specific page, teams build flexible foundations that serve current and future frontends, enabling omnichannel presence without duplicating work. Read more about content modeling.

Why is structured content important for modern digital experiences?

Structured content can be authored once and reused across multiple channels, enhanced through external APIs, and easily iterated. This unlocks more programmatic approaches to content management and supports seamless experiences across websites, mobile apps, and other devices. Learn more.

Features & Capabilities

What are the key capabilities and benefits of Hygraph?

Hygraph is a GraphQL-native Headless CMS designed for operational efficiency, financial benefits, and technical advantages. Key features include a user-friendly interface, content federation, Smart Edge Cache for performance, custom roles, rich text management, project backups, and enterprise-grade security. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. See more customer stories.

How does Hygraph's Smart Edge Cache improve performance?

Hygraph's Smart Edge Cache ensures enhanced performance and faster content delivery, making it ideal for businesses with high traffic and global audiences. It works by caching content at the edge, reducing latency and improving reliability. For more details, see the performance improvements blog post.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure enhanced security and compliance standards for enterprise customers. For more details, visit the security features page.

How does Hygraph support enterprise-grade security and compliance?

Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and supports compliance with regulations like GDPR and CCPA. Enterprise customers benefit from dedicated hosting, custom SLAs, and certified infrastructure. View the security and compliance report.

Pain Points & Solutions

What problems does Hygraph solve for content teams?

Hygraph addresses operational inefficiencies (such as developer dependency and legacy tech stacks), financial challenges (high costs, slow speed-to-market, scalability), and technical issues (schema evolution, integration difficulties, cache and performance bottlenecks, localization, and asset management). Its user-friendly interface, GraphQL-native architecture, and content federation help teams modernize workflows and deliver exceptional digital experiences. See related KPIs.

How does Hygraph solve common pain points differently than other CMS platforms?

Hygraph stands out as the first GraphQL-native Headless CMS, offering a user-friendly interface for non-technical users, content federation for integrating multiple data sources, and Smart Edge Cache for performance. Its approach minimizes developer dependency, reduces operational costs, and accelerates speed-to-market. Hygraph also provides robust integration capabilities and enterprise-grade security, setting it apart from competitors like Sanity, Prismic, and Contentful. Compare headless CMS platforms.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, speed-to-market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.

Use Cases & Target Audience

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver digital experiences across multiple channels and regions. Explore use cases.

What customer success stories demonstrate Hygraph's impact?

Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. For more, see customer stories.

Ease of Use & Implementation

How easy is it to get started with Hygraph?

Hygraph offers a free API Playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. Access documentation.

How long does it take to implement Hygraph?

Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's structured onboarding and training resources help accelerate adoption. Read the Top Villas case study.

What feedback have customers shared about Hygraph's ease of use?

Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. One user noted, "I'm not at all a technical guy, but I was able to start using it right away." Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.

Technical Requirements & Support

What training and technical support is available for Hygraph customers?

Hygraph provides a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager. Access documentation.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers have access to a dedicated Customer Success Manager. Learn more.

Blog & Resources

Where can I read the Hygraph blog and find more resources?

You can read the latest posts on the Hygraph blog, which covers topics like content strategy, headless CMS, and frontend technologies. Explore categories such as Announcements, Headless CMS, and Content Strategy for more insights.

Where can I find a simple blog project using Hygraph?

A simple blog project using Hygraph is available at this link.

Introducing Click to Edit

Moving from WYSIWYG to Structured Content

WYSIWYG worked great in the era of building simple web pages. That simply isn't enough anymore.
Emily Nielsen

Written by Emily 

Dec 02, 2020
From WYSIWYG to Structured Content

WYSIWYG is one of the most common approaches to building websites, particularly for smaller teams. As teams grow and content becomes more complex, it may be time to switch to another approach that enables more flexibility and organization. Structured content solutions can scale with teams, and give content teams more flexibility and options for the future, rather than spending too much time on workarounds.

This is a brief introduction to the benefits of structured content, how you know it might be time to switch, and what tools can help.

#Why move from WYSIWYG to structured content?

There are a wide range of benefits when moving from a WYSIWYG approach to content, to the structured content approach.

From a content editor's perspective, structured content gives teams more control over the design and final presentation of the content, saves time, and enables them to create content that is flexible and reusable.

Developers will notice that teams are able to manipulate content without needing to consult the development team and that it is much easier to quickly create new projects after the content has been properly modeled.

Better control of content

Teams will notice that once they have migrated to a structured approach to content, they will have more control over which things should be included in various presentations of the content. When working with structured content, it is possible to create a structured content hub that houses the relevant information in a modular way. This means that as new projects come to fruition teams will be able to call on existing content as a base before creating custom content for each new project.

As teams begin to iterate that content, the content will be much easier to edit as it is stored in a single place. Teams are able to access the model that stores information, such as value propositions, which are used throughout the final project, make changes, and have those changes reflected everywhere. Teams are able to easily refine their messages and correct mistakes without the need of the development team.

WYSIWYG showed content teams the power of being able to quickly create content; however, as content becomes more sophisticated and teams are working with presentation layers beyond just the web, teams need more power and control of their content to meet the needs of today.

Reduces repetitive work and saves time

Through the structured content hub approach, content editors no longer need to make changes to content over and over again throughout the project. This saves them time and makes it possible to allocate more time to creating new content or projects. Quick fixes truly become quick fixes. This improved workflow also enables teams to view content as iterative. When it is easy to update your project to reflect the strategies of the day, teams are able to experiment until they find the sweet spot of messaging and presentation. Content teams are able to bring more value to the business with less hassle. When typos or adjustments need to be made, it is simple to do and teams can get back to work quickly.

Creates Flexible and Reusable Content

One of the biggest drawbacks of WYSIWYG editing is that the content that is created is tied to the presentation layer and designed with the intention of being single-use in one context. It is true that editors are able to create content and understand exactly how it will appear in the web browser, but the digital world has evolved beyond just the web browser. While in some cases, single-use content makes sense, there are many instances in digital content where it is more helpful to create content that is flexible and reusable.

Using structured content, teams are no longer tied to their presentation layer. Teams are able to create a mixture of stable content which will be consistent throughout the project and single-use content which considers the specific presentation layer more carefully. This mixture saves time for teams and allows them to build content models that are flexible enough to become the backbone of an assorted group of projects.

Experiment with new presentation layers

Structured content allows teams to experiment with new presentation layers. As teams create a central structured content hub, it becomes easy to connect the presentation layer of their choice. Development times for new projects shrink as teams are working with familiar tools, content models, and workflows. This is a major improvement from siloed content that creates siloed projects and repetitive work. Suddenly teams are able to create MVPs of new presentation layers quickly using existing content models and content.

#How do you know it is time to switch from WYSIWYG to structured content?

There are a couple of key indicators that will help you know that you have outgrown the WYSIWYG approach to content. While this list is by no means exhaustive, they highlight some of the most common problems that our customers face before moving to Hygraph

Content team is limited by current tech stack

If the content team wants more flexibility to build new projects but the WYSIWYG approach only enables teams to build web-oriented projects it may be time to switch. Teams who want to reach a wider audience across platforms will have a hard time doing that with WYSIWYG editing. Instead of needing a variety of approaches to content for the various types of presentation layers, structured content allows teams to build a central hub of content. Once the initial model structure has been created, it is easy for teams to create content for several presentation layers by building off of existing content.

Performance issues were inhibiting development

As a brand develops, it is tempting to build sophisticated content using plugins that are common in WYSIWYG editing. A common problem with this approach, however, is that external plugins often are less secure and often require security updates. This can cause problems if your project is using an outdated version of the plugin and lead to performance issues.

Additionally, performance issues become increasingly common as the amount of content increases, becomes more diverse, or needs updating. Teams can be blocked by needing the assistance of a development team or websites not being able to handle new types of content quickly. If the development team is constantly addressing quick fixes for performance, they will not be able to prioritize new development.

Project code is becoming too complex and unorganized

Sometimes it is just better to start from scratch. With WYSIWYG approaches, they can lead to projects that lack organization and are unnecessarily complex. While they may still function, teams spend far too much time trying to debug the system, address quick fixes that no longer seem to have a purpose, or generally, make order out of chaos. This is very common for teams that have been using WYSIWYG for a long time and have developed throughout that time. Structured content helps prevent these issues because it is at its core a method of organization. Teams that are scaling quickly, often find that by moving to a structured content approach they are able to leverage their existing content while setting themselves up for greater organization and efficiency moving forward.

#How to work with structured content

At the core, there should be a content hub, typically powered by an API-first, headless CMS, like Hygraph, which will treat the content like data. These content models hold the structured content and organize the content into models that contain the most relevant information to that model but do not rely on the context in which this information will be viewed. When the rest of the project is being built out, relevant content can be used throughout the project while being stored in one place. In other words, make once, use everywhere.

Learn more about working with structured content here.

Blog Author

Emily Nielsen

Emily Nielsen

Emily manages content and SEO at Hygraph. In her free time, she's a restaurant lover and oat milk skeptic.

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