Frequently Asked Questions

Pricing & Plans

What is Hygraph's pricing model and how is it determined?

Hygraph offers a flexible pricing model to suit different needs. There is a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans for larger organizations. For full details, visit the Hygraph pricing page.

Features & Capabilities

What are the key features and capabilities of Hygraph?

Hygraph provides a GraphQL-native architecture, content federation, and scalability. Key features include rapid content delivery, integrations with popular platforms (Netlify, Vercel, Shopify, BigCommerce, AWS S3, Cloudinary, and more), enterprise-grade security, and an intuitive user interface. For a full list, see Hygraph Features.

Does Hygraph offer integrations with other platforms?

Yes, Hygraph supports a wide range of integrations, including hosting and deployment (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), artificial intelligence (AltText.ai), and more. For details, visit Hygraph Integrations.

Does Hygraph provide an API for developers?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Developers can learn more at the Hygraph API Reference.

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering setup, integrations, API usage, and more.

How does Hygraph ensure optimized content delivery performance?

Hygraph is designed for rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. This helps reduce bounce rates and increase conversions. For more details, visit this page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit Hygraph Security Features.

How does Hygraph protect sensitive data?

Hygraph provides robust security features including SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to safeguard sensitive data and meet regulatory standards. More information is available on the security features page.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or improve development velocity. Source: ICPVersion2_Hailey.pdf

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. See more at Hygraph Case Studies.

Can you share specific customer success stories using Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more at Hygraph customer stories.

What business impact can customers expect from using Hygraph?

Customers can expect time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience via consistent and scalable content delivery. These benefits help modernize tech stacks and drive operational efficiency. Source: ICPVersion2_Hailey.pdf

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding. Customers can sign up for a free-forever account and use resources like documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Learn more at Hygraph Documentation.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Source: Hygraph Try Headless CMS

Pain Points & Solutions

What problems does Hygraph solve for its customers?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). For more details, visit Hygraph product page.

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with GraphQL-native architecture, enables content federation for global teams, and streamlines workflows to reduce costs and speed up delivery. Technical solutions include simplified development, streamlined query management, and robust security and integration features. See Hygraph product page for more.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, visit Hygraph blog on CMS KPIs.

Do the pain points solved by Hygraph differ by user persona?

Yes. For developers, Hygraph reduces boilerplate code and streamlines queries. For content creators and project managers, it empowers non-technical users to update content independently. For business stakeholders, it lowers operational costs, supports scalability, and accelerates speed to market. See Hygraph product page for details.

Competition & Comparison

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, and scalability. It empowers non-technical users, modernizes legacy systems, and streamlines workflows, offering a flexible and cost-effective solution compared to traditional CMS platforms. For more, visit Hygraph product page.

Support & Implementation

What customer service and support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more, visit Hygraph Contact Page.

What training and technical support is available to help customers get started?

Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. For more, visit Hygraph Contact Page.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users can access documentation and the community Slack channel for additional help. Source: Hygraph Contact Page

Product Information

What is the primary purpose of Hygraph?

Hygraph's primary purpose is to unify data and enable content federation, allowing businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points, offering scalability, flexibility, and efficient data querying. Source: Hygraph About Us

Who are some of Hygraph's customers?

Hygraph is trusted by leading brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more, visit Hygraph Case Studies.

Webinar Event: How to Avoid Personalization Tech Traps

Hygraph Talks: Headless Commerce with Filippo Conforti

In this episode of Hygraph Talks, Ronak gets into a conversation with Filippo Conforti, Founder & CEO at Commerce Layer, to talk about the rise of Headless Commerce for scaling businesses.
Ronak Ganatra
Filippo Conforti

Written by Ronak & Filippo 

Dec 11, 2020
Understanding the rise of Headless Commerce for scaling business needs with Filippo Conforti from Commerce Layer

In this episode of Hygraph Talks, I get into a conversation with Filippo Conforti, Founder, and CEO at Commerce Layer, to talk about the rise of Headless Commerce for scaling businesses, Headless CMS, and Jamstack adoption for the enterprise.

#About Commerce Layer

Commerce Layer is a headless commerce platform and order management system that lets you add global shopping capabilities to any website, mobile app, chatbot, or IoT device, with ease. Use a best-of-breed CMS to create beautiful content, and make it shoppable through their blazing-fast and secure API, on a global scale.

#Key takeaways from the conversation

What is Headless Commerce?

Learn more about Headless Commerce in its simplest form - as a separation of the front end and back end of an eCommerce application. This architecture offers brands freedom of expression to build whatever and however, they want. Most importantly, it enables brands to enrich the customer experience.

"Headless Commerce is also a stack by itself, that's made possible by several specialized systems, which is a different approach to monolithic architectures."

Filippo Conforti, Founder, and CEO, Commerce Layer

Why is there such a surge in popularity for Jamstack and eCommerce?

The Jamstack ecosystem offers several competitive advantages to an eCommerce business, including security, performance, scalability, rapid development, efficient use of developers, and cost savings.

Why should eCommerce follow the Headless micro-service approach?

Filippo is a strong believer in Commerce going headless. Not just for the performance gains it brings to API driven businesses, but for several factors around security, scalability, and the ability to use a truly best-of-breed stack when delivering modern eCommerce experiences.

Why should large-scale enterprises pay attention to Headless solutions and micro-services rather than stick with monolithic structures?

Enterprise companies operating in the eCommerce space looking to deliver seamless user experiences, often wonder how to do so. Is there a way that does not require them to invent their own IoT device or build back-end solutions from scratch? Headless Commerce answers several of those concerns. According to Filippo, Headless Commerce and Jamstack are rapidly maturing into enterprise adoption, and as an extension of the headless content management space, headless commerce offers you the capabilities to build customized user experiences across channels, paving the way for true omnichannel commerce.

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