Frequently Asked Questions
Product Overview & Jamstack Architecture
What is Jamstack and how does it relate to a headless CMS?
Jamstack is a modern web development architecture that uses JavaScript for dynamic functionality, APIs to fetch content, and pre-built Markup to optimize performance and security. A headless CMS like Hygraph provides the API layer ('A' in JAM), enabling editorial teams to manage and publish content for Jamstack applications, including websites, mobile apps, and kiosks. Learn more.
How does Hygraph work as a Jamstack CMS?
Hygraph is designed for Jamstack architectures, offering a native GraphQL API for flexible, high-performance content delivery. It integrates with any modern frontend framework or static site generator (SSG), allowing developers to build Jamstack sites while editorial teams manage content through an intuitive interface. For details, see our blog post.
What are the top CMS options for Jamstack projects?
Hygraph is recognized as one of the top CMS options for Jamstack projects. Our blog post, Top 5 CMS for JamStack, compares leading Jamstack-compatible CMS tools and guides you to the right fit for modern web projects.
Where can I find a list of headless CMSs suitable for Jamstack sites?
You can find a comprehensive list of headless CMS options for Jamstack sites on the official Jamstack website.
Features & Capabilities
What features does Hygraph offer for Jamstack projects?
Hygraph provides a native GraphQL API, intuitive schema modeling, integrated API playground, environment management, ready-to-use SDKs and starters, and an apps marketplace for pre-built integrations. It supports filtering, sorting, pagination, localization, asset transformation, and custom permissions for editorial workflows. Explore all features.
How does Hygraph support developers and editorial teams?
Hygraph offers developers a flexible API and tools to build and launch iterations quickly. Editorial teams benefit from an intuitive interface, custom permissions, and independent workflows for editing, layout, and publishing. Both groups can collaborate efficiently without bottlenecks. Learn more for developers and for editors.
Can I extend Hygraph with custom apps or integrations?
Yes, Hygraph provides an apps marketplace for pre-built integrations and an app framework for building custom apps to extend platform capabilities. You can also trigger webhooks for events in Hygraph to connect with other tools in your architecture. Browse the marketplace.
How does Hygraph ensure high performance for Jamstack sites?
Hygraph delivers high performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast content delivery and reliability for high-traffic, global audiences. For more details, see this blog post.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure robust security and adherence to international standards. See security features.
How does Hygraph protect customer data?
Hygraph uses granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups to protect customer data. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and support for GDPR and CCPA regulations. View the security report.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It suits organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses aiming for scalable, future-proof content management. See use cases.
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks), financial challenges (reducing costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, integrating third-party systems, optimizing performance, and improving localization and asset management). See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization and a 95% increase in page views, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. Explore more customer stories.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. See our blog on CMS KPIs.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, a free forever developer account, and a structured onboarding process with introduction calls, account provisioning, and kickoff meetings. Teams can start immediately, and extensive documentation, webinars, and how-to videos are available for guidance. Access documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The onboarding process is designed for efficiency and speed. See Top Villas case study.
What feedback have customers shared about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. It was recognized for "Best Usability" in Summer 2023. Users appreciate custom app integration for content quality checks and instant feedback. Try Hygraph.
Support & Maintenance
What support and training resources are available for Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, how-to videos, and a dedicated Customer Success Manager for enterprise customers. See documentation and enterprise support.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamless, and troubleshooting is supported by 24/7 support, Intercom chat, documentation, and an API playground for self-service. Learn more.
Vision, Mission & Differentiation
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first values. Hygraph empowers businesses to modernize content management and deliver exceptional digital experiences. About Hygraph.
How does Hygraph differentiate itself from other Jamstack CMS platforms?
Hygraph stands out as the first GraphQL-native Headless CMS, offering content federation, Smart Edge Cache, enterprise-grade security, and an intuitive interface for both developers and editors. Its composability, extensibility, and integration capabilities set it apart from competitors like Sanity, Prismic, and Contentful. See headless CMS comparison.