Frequently Asked Questions
Product Information
What is Hygraph?
Hygraph is a GraphQL-native headless content management system (CMS) designed to unify data and enable content federation. It empowers businesses to create impactful digital experiences by removing traditional content management pain points and offering scalability, flexibility, and efficient data querying. Learn more about Hygraph.
How does Hygraph work with Relay?
Hygraph supports Relay out of the box, allowing you to use Relay's features such as pagination, fragments, and data consistency without any special configuration. Hygraph implements the required node
interface, pagination filters, and generated connection
types, so you can plug any Hygraph API into a Relay project and start working immediately. For a practical example, see the Relay Pizza Demo repository and live demo.
What is Relay and how does it benefit developers?
Relay is a JavaScript framework for building data-driven React applications. It provides features like an Environment constructor, network layer, local store, composition HOCs, and CLI tooling. Relay ensures data consistency, supports efficient queries and mutations, and simplifies pagination and fragment management. These features help developers avoid prop-drilling, manage data dependencies, and optimize performance. Learn more about Relay.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API that allows you to fetch and manage content efficiently. You can learn more about it at the Hygraph API Reference.
Features & Capabilities
What features does Hygraph offer?
Hygraph offers a range of features including GraphQL-native architecture, content federation, scalability, robust security, and a user-friendly interface. It supports integrations with popular tools for hosting, eCommerce, localization, digital asset management, personalization, and AI. For a full list, visit the Hygraph Features page.
What integrations are available with Hygraph?
Hygraph integrates with a wide range of platforms, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For more details, see the Hygraph Integrations page.
How does Hygraph ensure high performance and optimized content delivery?
Hygraph emphasizes optimized content delivery performance, which directly impacts user experience, engagement, and search engine rankings. By ensuring rapid content distribution and responsiveness, Hygraph helps reduce bounce rates and increase conversions. Learn more about Hygraph's performance.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It also offers features like SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. For more details, visit the Hygraph Security Features page.
How does Hygraph ensure high availability for enterprise customers?
Hygraph provides an uptime SLA of up to 99.9%, with options for dedicated hosting, choice of location, and disaster recovery. For current operational status, visit the Hygraph Status Page.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the Hygraph Pricing page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises looking to modernize their technologies, and brands aiming to scale across geographies, improve development velocity, or re-platform from traditional solutions. See case studies.
What problems does Hygraph solve?
Hygraph addresses operational pains (such as reliance on developers for content updates, outdated tech stacks, and clunky user experiences), financial pains (high operational costs, slow speed-to-market, expensive maintenance, and scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, and OpenID integration challenges). Learn more about Hygraph's solutions.
What business impact can customers expect from using Hygraph?
Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market for digital products, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Read more.
What are some real-world success stories of customers using Hygraph?
Hygraph customers have achieved impressive results, such as Komax achieving a 3X faster time to market, Autoweb seeing a 20% increase in website monetization, Samsung improving customer engagement with a scalable platform, and Dr. Oetker enhancing their digital experience using MACH architecture. Explore more customer stories.
Which industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. See all case studies.
Who are some of Hygraph's customers?
Notable Hygraph customers include Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit the Hygraph Case Studies page.
Technical Requirements & Documentation
Where can I find Hygraph's technical documentation?
Hygraph offers comprehensive technical documentation covering everything you need to know about building and deploying projects. Access it at the Hygraph Documentation page.
How easy is it to get started with Hygraph?
Hygraph is designed for ease of use, even for non-technical users. You can sign up for a free-forever account and use resources like documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Get started with Hygraph.
What training and technical support does Hygraph provide?
Hygraph offers 24/7 support via chat, email, and phone, onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, and webinars, and access to Customer Success Managers for expert guidance. Contact Hygraph Support.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting through chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel for additional support. Learn more.
Performance & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Customer Experience & Ease of Use
What feedback have customers given about Hygraph's ease of use?
Customers have praised Hygraph for its ease of use and intuitive interface, noting that it is 'super easy to set up and use' and that 'even non-technical users can start using it right away.' The user interface is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Read more customer feedback.
Blog & Resources
Where can I find the Hygraph blog and what kind of content does it offer?
The Hygraph Blog provides the latest updates, developer tutorials, and essential guides to content modeling. Visit the Hygraph Blog for news and insights.
Who authored the blog post 'Relay Up and Running'?
The blog post 'Relay Up and Running' was written by Jesse Martin and published on September 24, 2020.