Frequently Asked Questions

Product Features & Capabilities

What is Hygraph's Schema Builder and how does it work?

Hygraph's Schema Builder is a low-code tool that lets you define the structure of your content API using a variety of field options, such as text, assets, numbers, and maps. You can connect content models to share information and scale faster. The builder supports both UI-based and programmatic schema creation, making it flexible for different team needs. Learn more in the documentation or watch a demo.

How do References work in Hygraph?

References in Hygraph allow you to link different content models together and define relationships as one-way, two-way, one-to-many, or many-to-one. You can predefine the model to reference or create unions so editors can choose from a list of predefined models. This makes it easy to structure complex content relationships. See documentation or watch a demo.

What types of data validations are available in Hygraph?

Hygraph lets you define validations per field using predefined methods or custom regular expressions. You can add custom error messages, require editors to match specific inputs, or restrict certain inputs. Validations apply to both the UI and mutations API, ensuring data integrity throughout your workflows. Read more in the documentation.

How do Components improve content creation in Hygraph?

Components in Hygraph are predefined sets of fields that can be reused across multiple models, making content creation faster and more flexible. You can define basic components (one per field) or modular components (multiple per field) to streamline content entry and ensure consistency. See documentation or watch a demo.

What is the Hygraph Management SDK and what does it enable?

The Hygraph Management SDK is a typed SDK that allows you to execute schema-related operations programmatically, without using the UI. You can manage schema changes in code, under version control, and apply changes in a single transaction. If any event fails, all changes are rolled back automatically. Read the documentation.

What are some unique features of Hygraph?

Hygraph offers several unique features, including Smart Edge Cache for enhanced performance, Content Federation to integrate data from multiple sources, Rich Text SuperPowers for advanced formatting, Custom Roles for granular access control, and Project Backups for data safety. These features help businesses scale, improve workflows, and deliver better digital experiences. See all features.

Performance, Security & Compliance

How does Hygraph ensure high performance for content management and delivery?

Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for high-traffic and global audiences. For more details, see the performance improvements blog post.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. See security features and security report.

What security features are available in Hygraph?

Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. These measures ensure robust data protection and regulatory compliance. Learn more.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a Free Forever Developer Account for developers, self-service plans with transparent monthly and annual pricing (e.g., Growth Plan at $299/month or $199/month billed annually), and custom enterprise pricing starting at $900/month. Plans include 1,000 entries, with add-ons for additional entries and locales. For details, visit the Hygraph Pricing Page.

What features are included in Hygraph's paid plans?

Paid plans include advanced schema building, references, validations, components, management SDK, Smart Edge Cache, content federation, custom roles, project backups, security features, and support options. Add-ons are available for API calls, asset traffic, and content stages. See full plan details.

Ease of Use & Implementation

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding. Teams can start immediately using the Free API Playground and Free Forever Developer Account. For larger projects, a structured onboarding process includes introduction calls, account provisioning, business/technical/content kickoffs, and access to training resources like webinars, live streams, and how-to videos. See documentation.

How long does it take to implement Hygraph?

Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The platform's intuitive UI and onboarding resources help teams get up and running quickly. Read Top Villas case study.

What feedback have customers shared about Hygraph's ease of use?

Customers consistently praise Hygraph's intuitive editor UI and accessibility for non-technical users. Many report being able to start using the platform right away, even without technical expertise. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.

Support & Maintenance

What customer service and support options are available?

Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. See documentation and support details.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform, so all deployment, updates, and infrastructure maintenance are handled by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers receive personalized guidance from a Customer Success Manager.

Use Cases & Customer Success

Who is the target audience for Hygraph?

Hygraph is designed for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It is ideal for organizations seeking scalable, modern content management solutions. See case studies.

What core problems does Hygraph solve?

Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, robust integrations, cache and localization management). These solutions help businesses deliver exceptional digital experiences. Explore customer stories.

What business impact can customers expect from using Hygraph?

Customers can expect improved speed-to-market (e.g., Komax achieved 3X faster launches), enhanced customer engagement (Samsung saw a 15% increase), increased revenue (Stobag grew online revenue share from 15% to 70%), and cost efficiency. Hygraph supports scalability and future-proof tech stacks. See more results.

Can you share specific case studies or success stories?

Yes. Komax managed 20,000+ product variations across 40+ markets with 3X faster time to market. AutoWeb saw a 20% increase in website monetization. Dr. Oetker adopted MACH architecture for global consistency. Samsung improved engagement by 15%. Stobag increased online revenue share from 15% to 70%. Burrow uses Hygraph for inventory management. Read all case studies.

What industries are represented in Hygraph's case studies?

Industries include ecommerce (Si Vale, Burrow), automotive, staffing, food and beverage (Dr. Oetker), technology (Samsung), manufacturing (Komax), transportation (Voi), and science (German Chemist Society). See all industries.

Competition & Differentiation

Why choose Hygraph over other headless CMS solutions?

Hygraph stands out for its GraphQL-native architecture, Smart Edge Cache, content federation, advanced localization, developer-friendly APIs, and enterprise-grade security. It offers lower total cost of ownership, faster speed-to-market, and proven results for global enterprises. Customers like Samsung, Komax, and Dr. Oetker have achieved measurable business outcomes. See customer proof.

See Hygraph MCP Server, AI Agents, and Editorial Experience Upgrades in Action

Structure

Enjoy the flexibility of establishing content models, reusable components, and references through the UI or programmatically with the SDK.

#Schema Builder

Define the structure of your content API using our low-code schema builder with a variety of field options like text, assets, numbers, maps, and even connect content models to share information and scale faster.

Hygraph's Schema Builder feature

#References

Link different content models together and define the relationship as either a one-way or two-way, a one-to-many or many-to-one reference. You can predefine the model to reference or create unions such that content editors can choose from a list of predefined models (for e.g., choosing which type of block to display on a page).

#Validations

Ensure data is entered correctly by defining validations per field with a predefined set of methods or fully customized ones using regular expressions. You can add custom error messages to guide editors, and require editors to match a specific input or restrict certain inputs. Validations apply to both the UI and mutations API.

#Components

Make content creation significantly faster and flexible by using components, a predefined set of fields to be used across multiple models. You define the fields that will be used inside a component once, and then content teams can fill them with different content every time it's used in a content entry.

You can choose to add basic components (allowing one component per field) or modular components (allowing multiple components per field) in a model.

#Management SDK

Use our typed SDK to execute operations without using the UI, allowing for multiple schema-related actions to be executed in order and in a single transaction. Manage schema changes in code and under version control.

It allows accepting a set of changes which are applied on an “all or none” basis. So if anything fails in one of the events along the process, everything is rolled back automatically.

import { Client } from '@hygraph/management-sdk';
const client = new Client({
authToken: '...',
endpoint: '...',
});
const run = async () => {
client.createModel({
apiId: 'Post',
apiIdPlural: 'Posts',
displayName: 'Post',
});
const result = await client.run(true);
if (result.errors) {
throw new Error(result.errors);
}
return result;
};
run()
.then((result) => console.log(`Finished migration at: ${result.finishedAt}`))
.catch((err) => console.error('Error: ', err));

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