Frequently Asked Questions
Product Information & Case Study Details
What is Hygraph and how does Startups.com use it?
Hygraph is a GraphQL-native Headless CMS that enables businesses to build, manage, and deliver digital experiences at scale. Startups.com, the world's largest startup platform, uses Hygraph to power significant portions of its periodic content, including news articles, interviews, and expert advice. By leveraging Hygraph's schema stitching and GraphQL APIs, Startups.com consolidates data from multiple systems into a single, data-rich content hub, making it easier for their frontend team to query and manage content efficiently. (Source)
What were the main reasons Startups.com chose Hygraph?
Startups.com selected Hygraph for its powerful GraphQL APIs with schema stitching, which allowed the team to bring together content from several systems programmatically. The type-safe nature of GraphQL improved code accuracy, and Hygraph's content editing tools, like the Rich Text Editor, streamlined workflows for both developers and content teams. The platform also provided a single source of truth for content, making it easier to organize and maintain. (Source)
What measurable results did Startups.com achieve with Hygraph?
Startups.com achieved several measurable results with Hygraph, including the ability to update the most complex data models in under 10 minutes and serving over 1 million startups globally. The platform expedited the development process, improved code accuracy, and provided a system of "guard rails" that helped the team move quickly while maintaining data integrity. (Source)
Features & Capabilities
What are the key features of Hygraph used by Startups.com?
Startups.com leverages several key Hygraph features, including the GraphQL API for efficient data querying, schema stitching to combine multiple data sources into a single schema, and the Rich Text Editor for content creation. These features enable both technical and non-technical teams to work efficiently and maintain high content quality. (Source)
How does Hygraph's schema stitching benefit development teams?
Schema stitching in Hygraph allows development teams to create a single GraphQL schema from multiple underlying APIs. This enables developers to query all necessary data in one request, streamlining the development process and reducing complexity. For Startups.com, this meant consolidating content from several systems into a unified hub, improving efficiency and data accuracy. (Source)
What is the Rich Text Editor in Hygraph and how does it help content teams?
The Rich Text Editor in Hygraph provides content teams with familiar and powerful tools for creating and managing content. It simplifies workflows by allowing non-technical users to edit and format content easily, reducing reliance on developers and expediting content creation. (Source)
Use Cases & Benefits
What types of use cases does Hygraph support for Startups.com?
For Startups.com, Hygraph supports use cases such as websites and knowledge management portals. The platform enables the distribution of founder resources, news articles, interviews, and expert advice to a global audience, serving over 1 million startups. (Source)
How does Hygraph help startups and technology companies scale their content operations?
Hygraph provides a scalable, flexible content management system that supports rapid content updates (e.g., updating complex data models in under 10 minutes), content federation, and integration with modern frameworks like React. This enables startups and technology companies to efficiently manage and deliver content as they grow. (Source)
Technical Requirements & Performance
How does Hygraph ensure high performance and fast content delivery?
Hygraph is designed for exceptional performance, featuring Smart Edge Cache for faster content delivery and high-performance endpoints for reliability and speed. The platform also provides practical advice for developers to optimize GraphQL API usage. (Read more)
What is the typical implementation timeline for Hygraph?
The implementation timeline for Hygraph varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. Hygraph offers a free API playground and a free forever developer account for immediate exploration, along with a structured onboarding process to ensure a smooth start. (Top Villas Case Study, Si Vale Case Study)
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. (Security Features)
What security features does Hygraph offer?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. The platform also provides transparency and reporting processes for security issues. (Security Features)
Support & Implementation
What support and training resources are available for Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, an Intercom chat for real-time troubleshooting, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and a structured onboarding process. (Documentation, Pricing, Enterprise CMS)
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that manages all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported through 24/7 support channels, Intercom chat, community Slack, and extensive documentation. Enterprise customers also have access to a dedicated Customer Success Manager. (Documentation)
Customer Success & Case Studies
Where can I find more case studies about Hygraph's impact?
You can explore a wide range of Hygraph case studies, including companies like Komax, Samsung, Stobag, Discovery, and more, on the Hygraph case studies page. These case studies cover industries such as SaaS, marketplace, education technology, media, healthcare, automotive, technology, and more.
What are some notable customer success stories with Hygraph?
Notable customer success stories include Komax achieving a 3X faster time-to-market, Autoweb increasing website monetization by 20%, Samsung improving customer engagement by 15%, and Stobag increasing online revenue share from 15% to 70%. You can read more on the Hygraph case studies page.