Frequently Asked Questions
Product Information
What is Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to help businesses manage content efficiently, unify data, and deliver exceptional digital experiences at scale. Its architecture enables flexible, scalable, and seamless integration across platforms. Learn more.
What is the primary purpose of Hygraph?
The primary purpose of Hygraph is to provide a GraphQL-first headless CMS that empowers businesses to manage content, unify data sources, and deliver digital experiences efficiently. It addresses operational, financial, and technical needs by offering an intuitive interface, modern architecture, and robust integration capabilities. Source.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability for businesses of all sizes, a customizable UI, and a rich ecosystem of integrations. Benefits include faster speed-to-market, lower total cost of ownership, enhanced customer experience, and ease of use for both technical and non-technical users. Source.
Does Hygraph provide an API?
Yes, Hygraph provides a robust GraphQL API as its primary technology. This includes a Content API for querying and managing content, Mutations API for creating, updating, and deleting content, and an API Playground for testing queries and mutations. API Reference.
What integrations are available with Hygraph?
Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Lokalise, Crowdin, EasyTranslate, Smartling, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, see the Integrations Documentation.
What technical documentation is available for Hygraph?
Hygraph offers comprehensive documentation, developer guides, content workflow documentation, and webhook guides. Access these resources at Hygraph Documentation and API Reference.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises, brands scaling across geographies, and those re-platforming from traditional solutions. Source.
What business impact can customers expect from using Hygraph?
Customers can expect faster time-to-market (e.g., Komax achieved 3X faster delivery), improved customer engagement (Samsung saw a 15% increase), increased revenue (Autoweb experienced a 20% boost in monetization, Stobag increased online revenue share from 15% to 70%), and global scalability. Case Studies.
What industries are represented in Hygraph's case studies?
Industries include food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), travel and hospitality (HolidayCheck), healthcare (Vision Healthcare), SaaS (Bellhop), media and publishing (German Chemist Society), eCommerce (Sennheiser), education technology (Especial), and marketplace (Komax). Source.
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Komax achieved 3X faster time-to-market and 70% faster page loading. Autoweb saw a 20% increase in website monetization. Samsung improved engagement and scaled globally. Dr. Oetker achieved global consistency. Stobag increased online revenue share from 15% to 70%. Sennheiser saw a 136.7% increase in e-commerce conversions. See all case studies.
Pain Points & Solutions
What core problems does Hygraph solve?
Hygraph solves operational problems (dependency on developers, outdated tech stacks, global team collaboration), financial problems (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical problems (boilerplate code, complex queries, cache issues, OpenID integration challenges). Source.
What pain points do Hygraph customers commonly express?
Customers often mention dependency on developers, clunky user experience for non-technical users, high operational and maintenance costs, slow speed-to-market, limited integration capabilities, scaling challenges, boilerplate code, complex queries, cache issues, and OpenID integration difficulties. Source.
Customer Experience & Ease of Use
How easy is it to get started with Hygraph?
Hygraph is super easy to set up and use, even for non-technical users. Customers can start building immediately by signing up for a free account. The intuitive interface allows quick adaptation, and comprehensive documentation, onboarding guides, and training resources are available. Documentation.
What feedback have customers given about Hygraph's ease of use?
Customers describe Hygraph as very good and intuitive, with an interface that is easy for both technical and non-technical users. It is praised for being super easy to set up and use, though some users note the interface can become messy with many languages or complex use cases. Source.
How long does it take to implement Hygraph?
Implementation time varies by project complexity. For example, Top Villas launched a new project within 2 months from the initial touchpoint, demonstrating Hygraph's efficiency. Source.
Performance & Scalability
What performance improvements can Hygraph deliver?
Hygraph delivers 3X faster time-to-market (Komax), 70% faster page loading (Komax), and a 20% increase in website monetization (Autoweb). It supports consistent performance and scalability for businesses of all sizes. Source.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. Security Features.
How does Hygraph ensure data security and compliance?
Hygraph provides SSO integrations, audit logs (90-day retention), sandbox environments, data encryption at rest and in transit, custom roles and permissions, and adheres to GDPR and EU-US Privacy Shield standards. Security Features.
Support & Implementation
What customer service and support is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone, comprehensive documentation, a community Slack channel, dedicated Customer Success Managers for enterprise clients, SLAs for critical issues (resolved in less than an hour), and regular health checks and launch support. Contact Page.
What training and technical support is available to help customers get started?
Hygraph provides comprehensive documentation, onboarding services, video tutorials, webinars, expert-led sessions, dedicated Customer Success Managers for enterprise clients, 24/7 support, and a community Slack channel. Documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting, comprehensive documentation, a community Slack channel, dedicated Customer Success Managers for enterprise clients, SLAs for critical issues, and regular health checks. Contact Page.
Competition & Comparison
Why should a customer choose Hygraph over alternatives?
Hygraph offers a GraphQL-native architecture, content federation, scalability, intuitive editorial interface, dedicated support, lower total cost of ownership, and proven success with global brands. Case studies such as Samsung and Dr. Oetker demonstrate faster time-to-market and improved engagement. Source.
Customer Proof
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, JDE, Dr. Oetker, Ashley Furniture, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, Clayton Homes, Samsung, Telenor, and Statistics Finland. See case studies.