Frequently Asked Questions
Product Information
What is Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to unify data and deliver exceptional digital experiences at scale. It enables developers to build sites and applications using their preferred frameworks, while providing content teams with an intuitive editorial interface. Hygraph supports efficient data querying, content federation, and seamless integration with modern tech stacks. Learn more.
What is the primary purpose of Hygraph and how does it address specific needs?
The primary purpose of Hygraph is to enable businesses to unify their data and deliver digital experiences efficiently. It addresses operational, financial, and technical pain points by offering a GraphQL-native architecture, content federation (unifying data from multiple sources without duplication), scalability for businesses of all sizes, and an intuitive interface that empowers both technical and non-technical users. Source.
Features & Capabilities
What features does Hygraph offer?
Hygraph offers a range of features including a GraphQL-native API, content federation, scalability, an intuitive editorial interface, robust permission system, and integrations with popular tools. It supports efficient data querying, flexible content modeling, and seamless integration with modern frameworks. See all features.
Does Hygraph provide an API?
Yes, Hygraph provides a GraphQL API that allows developers to fetch and manage content efficiently in any framework. The API includes a Content API for querying and manipulating content, Mutations API for creating, updating, deleting, and publishing content, and a Public API for programmatic access. API Reference.
What integrations are available with Hygraph?
Hygraph integrates with a variety of platforms including Netlify, Vercel, BigCommerce, commercetools, Shopify, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Lokalise, Crowdin, EasyTranslate, Smartling, Ninetailed, AltText.ai, Adminix, and Plasmic. These integrations support hosting, deployment, eCommerce, digital asset management, localization, personalization, AI, and more. See all integrations.
What technical documentation is available for Hygraph?
Hygraph provides comprehensive documentation including guides on creating content, working with content views, roles and permissions, content workflows, webhooks, content versions, and project management. Resources are available at Hygraph Documentation and include onboarding guides, tutorials, and API references.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is designed for developers, IT decision-makers, content creators, project managers, agencies, and technology partners. It is suitable for modern software companies, enterprises modernizing their tech stack, brands scaling globally, and organizations needing multi-channel, multi-device, and multilingual content delivery. Source.
What business impact can customers expect from using Hygraph?
Customers can expect faster time-to-market, improved operational efficiency, enhanced customer engagement, and increased revenue. For example, Komax achieved 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, and Stobag increased their online revenue share from 15% to 70%. See case studies.
What problems does Hygraph solve?
Hygraph addresses operational pains (dependency on developers, outdated tech stacks, global team collaboration), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, complex queries, cache issues, OpenID integration). It empowers content teams, modernizes systems, and streamlines workflows. Learn more.
What industries use Hygraph?
Hygraph is used across industries such as food and beverage, consumer electronics, automotive, travel and hospitality, healthcare, SaaS, media and publishing, marketplace, education technology, government, and technology. See industry case studies.
Can you share specific case studies or customer success stories?
Yes. Komax achieved 3X faster time-to-market and 70% faster page loading, Autoweb saw a 20% increase in monetization, Samsung improved engagement by 15%, and Sennheiser increased e-commerce conversions by 136.7%. See more at Hygraph Case Studies.
Developer Experience
How easy is it to start developing with Hygraph?
Hygraph is designed to be easy to set up and use, even for non-technical users. Developers can get started quickly with code snippets, tutorials, and examples in their preferred language or framework. Customers like Top Villas launched a new project within 2 months from initial contact. Source.
What feedback have customers given about Hygraph's ease of use?
Customers consistently praise Hygraph for its intuitive and user-friendly interface. Both technical and non-technical users find it easy to set up and customize. Feedback highlights include "super easy to set up and use" and "good for technical and non-technical teams alike." See user feedback.
What resources are available to help developers get started?
Hygraph offers comprehensive documentation, onboarding guides, video tutorials, webinars, and a community Slack channel. Developers can access code examples for popular frameworks like Next.js, Nuxt.js, and Astro. Documentation | Code Examples
Performance & Scalability
How does Hygraph perform at scale?
Hygraph is built for scalability and high performance. It supports businesses of all sizes, from startups to Fortune 500 companies. Notable results include Komax achieving 3X faster time-to-market and Samsung increasing engagement by 15%. Performance case studies.
What are some concrete performance metrics from Hygraph customers?
Komax achieved 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung achieved a 15% higher engagement rate, and Sennheiser increased e-commerce conversions by 136.7%. Stobag increased their online revenue share from 15% to 70%. See more metrics.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. These certifications ensure robust security and data protection. Security Features | Security Report
How does Hygraph ensure data security and compliance?
Hygraph offers granular permissions, audit logs, encryption at rest and in transit, dedicated hosting, custom SLAs, and sandbox environments. Customers can access detailed security documentation and reports, and the platform supports enterprise-grade compliance needs. Learn more.
Support & Implementation
How long does it take to implement Hygraph?
The implementation timeline depends on project complexity. For example, Top Villas launched a new project within 2 months from initial contact. Hygraph's intuitive interface and onboarding resources help teams get started quickly. Source.
What support is available to Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated Customer Success Managers, SLAs with critical issue resolution in less than an hour, and regular health checks. Comprehensive documentation and a community Slack channel are also available. Contact Support | Documentation
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph offers round-the-clock support for troubleshooting, maintenance, and upgrades. Customers have access to detailed documentation, a community Slack channel, and dedicated Customer Success Managers for enterprise accounts. SLAs ensure critical issues are resolved promptly. Contact Support
Competition & Comparison
Why choose Hygraph over other headless CMS solutions?
Hygraph stands out as the first GraphQL-native Headless CMS, offering efficient data querying, content federation, scalability, and an intuitive interface. It provides a lower total cost of ownership, dedicated support, and proven success with brands like Samsung and Dr. Oetker. Learn more.
Customer Proof
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, JDE, Dr. Oetker, Ashley Furnitures, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, Clayton Homes, Samsung, Telenor, and Statistics Finland. See customer stories.