Frequently Asked Questions
Product Information
What is Hygraph?
Hygraph is a GraphQL-native headless CMS designed to help businesses efficiently manage content, unify data from multiple sources, and deliver exceptional digital experiences at scale. Its API-first architecture enables developers to build sites and applications using their preferred frameworks and languages, while providing an intuitive interface for non-technical users. Learn more.
What is the primary purpose of Hygraph?
The primary purpose of Hygraph is to provide a flexible, scalable, and modern content management platform that empowers both developers and content teams. It addresses operational, financial, and technical needs by reducing developer dependency, modernizing outdated tech stacks, streamlining workflows, and enabling seamless integration across platforms. Source.
Features & Capabilities
What features does Hygraph offer?
Hygraph offers a range of features including:
- GraphQL-native architecture for efficient data querying and management
- Content federation to unify data from multiple sources without duplication
- Scalability for businesses of all sizes
- Customizable and intuitive UI for both technical and non-technical users
- Marketplace integrations and custom apps
- Comprehensive roles and permissions system
- Audit logs, SSO, and sandbox environments for security
For a full list, visit the Features page.
Does Hygraph provide an API?
Yes, Hygraph provides a robust GraphQL API as its primary API technology. This includes a Content API for querying and managing content, Mutations API for creating, updating, and deleting content, and an API Playground for testing queries and mutations. Developers can access and manage content programmatically in any framework. API Reference.
What integrations are available with Hygraph?
Hygraph supports a wide range of integrations, including:
- Hosting & Deployment: Netlify, Vercel
- eCommerce: BigCommerce, commercetools, Shopify
- Digital Asset Management: Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot
- Localization: Lokalise, Crowdin, EasyTranslate, Smartling
- Personalization & AB Testing: Ninetailed
- AI: AltText.ai
- Miscellaneous: Adminix, Plasmic
See the Integrations Documentation for details.
How does Hygraph support developers?
Hygraph provides developers with quick code snippets, in-depth tutorials, and examples in popular languages and frameworks. Resources include comprehensive documentation, API references, code examples on GitHub, and a community Slack channel for support. Documentation | Code Examples
What are some key capabilities and benefits of Hygraph?
Key capabilities include GraphQL-native architecture, content federation, scalability, customizable UI, and a rich ecosystem of integrations. Benefits include faster speed-to-market, lower total cost of ownership, enhanced customer experience, and ease of use for both technical and non-technical users. For example, Komax achieved a 3X faster time-to-market and Autoweb saw a 20% increase in website monetization. Case Studies
Technical Requirements & Developer Experience
How easy is it to get started with Hygraph?
Hygraph is designed to be super easy to set up and use, even for non-technical users. You can start building immediately by signing up for a free account. The platform offers an intuitive interface, comprehensive documentation, onboarding guides, and a community Slack channel for support. Sign up | Documentation
How long does it take to implement Hygraph?
The implementation time varies by project complexity. For example, Top Villas launched a new project within 2 months from the initial touchpoint, demonstrating Hygraph's efficiency. Source
What technical documentation is available for Hygraph?
Hygraph offers comprehensive documentation, including developer guides, API references, onboarding tutorials, and content workflow documentation. Resources are available for both technical and non-technical users. Documentation | API Reference
What training and technical support is available for new users?
Hygraph provides onboarding guides, video tutorials, webinars, expert-led sessions, and dedicated Customer Success Managers for enterprise clients. 24/7 support is available via chat, email, and phone, and users can join the community Slack channel for peer support. Contact Page
How do customers rate the ease of use of Hygraph?
Customers describe Hygraph as a very good and intuitive product, with an interface that is easy to use for both technical and non-technical users. It is praised for being super easy to set up and use, though some users note that managing many languages can make the interface complex. Source
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data privacy. Security Features
How does Hygraph ensure data security and compliance?
Hygraph provides SSO integrations, audit logs (90-day retention), sandbox environments, data encryption at rest and in transit, and custom roles and permissions. It supports enterprise-grade compliance for industries like travel, eCommerce, and fashion, and adheres to GDPR and EU-US Privacy Shield standards. More details
Support & Implementation
What customer service and support options are available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone, comprehensive documentation, a community Slack channel, and dedicated Customer Success Managers for enterprise customers. Service Level Agreements (SLAs) ensure critical issues are resolved in less than an hour. Contact Page
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides round-the-clock support for maintenance, upgrades, and troubleshooting. Customers have access to detailed documentation, a community Slack channel, and dedicated Customer Success Managers. SLAs guarantee rapid resolution of critical issues, and enterprise customers benefit from regular health checks and launch support. Contact Page
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, and technology partners. It serves modern software companies, enterprises modernizing their tech stack, brands scaling globally, and organizations re-platforming from traditional solutions. Source
What business impact can customers expect from using Hygraph?
Customers can expect faster speed-to-market, improved customer experience, increased revenue, scalability, and global reach. For example, Komax achieved a 3X faster time-to-market, Samsung saw a 15% increase in customer engagement, and Stobag increased online revenue share from 15% to 70%. Case Studies
What industries are represented in Hygraph's case studies?
Industries include food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), travel and hospitality (HolidayCheck), healthcare (Vision Healthcare), SaaS (Bellhop), media and publishing (German Chemist Society), eCommerce (Sennheiser), education technology (Especial), and marketplaces (Komax). Case Studies
Can you share specific case studies or success stories of Hygraph customers?
Yes. Notable examples include:
- Komax: 3X faster time-to-market, 70% faster page loading (case study)
- Autoweb: 20% increase in website monetization (case study)
- Samsung: 15% increase in customer engagement, global scaling (case study)
- Stobag: Online revenue share increased from 15% to 70% (case study)
- Sennheiser: 136.7% increase in e-commerce conversions
See more at the case studies page.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (developer dependency, outdated tech stacks, global team collaboration, clunky UX), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, complex queries, cache issues, OpenID integration). Product Page
What are some common pain points expressed by Hygraph customers?
Customers often mention dependency on developers for content updates, inadequate or outdated tech stacks, conflicting needs from global teams, clunky user experience, high operational costs, slow speed-to-market, limited integration capabilities, scaling challenges, boilerplate code, complex queries, cache issues, and OpenID integration difficulties. Source
Competition & Comparison
Why should a customer choose Hygraph over alternatives?
Hygraph offers a GraphQL-native architecture (unlike many competitors using REST), content federation without data duplication, industry-leading scalability, an intuitive editorial interface, dedicated support, lower total cost of ownership, and proven success with brands like Samsung and Dr. Oetker. Product Page
Customer Proof
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, JDE, Dr. Oetker, Ashley Furniture, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, Clayton Homes, Samsung, Telenor, and Statistics Finland. Case Studies