Frequently Asked Questions

Product Information

What is Hygraph?

Hygraph is a GraphQL-native headless CMS designed to help businesses efficiently manage content, unify data from multiple sources, and deliver exceptional digital experiences at scale. Its API-first architecture enables developers to build sites and applications using their preferred frameworks and languages, while providing an intuitive interface for non-technical users. Learn more.

What is the primary purpose of Hygraph?

The primary purpose of Hygraph is to provide a flexible, scalable, and modern content management platform that empowers both developers and content teams. It addresses operational, financial, and technical needs by reducing developer dependency, modernizing outdated tech stacks, streamlining workflows, and enabling seamless integration across platforms. Source.

Features & Capabilities

What features does Hygraph offer?

Hygraph offers a range of features including:

For a full list, visit the Features page.

Does Hygraph provide an API?

Yes, Hygraph provides a robust GraphQL API as its primary API technology. This includes a Content API for querying and managing content, Mutations API for creating, updating, and deleting content, and an API Playground for testing queries and mutations. Developers can access and manage content programmatically in any framework. API Reference.

What integrations are available with Hygraph?

Hygraph supports a wide range of integrations, including:

See the Integrations Documentation for details.

How does Hygraph support developers?

Hygraph provides developers with quick code snippets, in-depth tutorials, and examples in popular languages and frameworks. Resources include comprehensive documentation, API references, code examples on GitHub, and a community Slack channel for support. Documentation | Code Examples

What are some key capabilities and benefits of Hygraph?

Key capabilities include GraphQL-native architecture, content federation, scalability, customizable UI, and a rich ecosystem of integrations. Benefits include faster speed-to-market, lower total cost of ownership, enhanced customer experience, and ease of use for both technical and non-technical users. For example, Komax achieved a 3X faster time-to-market and Autoweb saw a 20% increase in website monetization. Case Studies

Technical Requirements & Developer Experience

How easy is it to get started with Hygraph?

Hygraph is designed to be super easy to set up and use, even for non-technical users. You can start building immediately by signing up for a free account. The platform offers an intuitive interface, comprehensive documentation, onboarding guides, and a community Slack channel for support. Sign up | Documentation

How long does it take to implement Hygraph?

The implementation time varies by project complexity. For example, Top Villas launched a new project within 2 months from the initial touchpoint, demonstrating Hygraph's efficiency. Source

What technical documentation is available for Hygraph?

Hygraph offers comprehensive documentation, including developer guides, API references, onboarding tutorials, and content workflow documentation. Resources are available for both technical and non-technical users. Documentation | API Reference

What training and technical support is available for new users?

Hygraph provides onboarding guides, video tutorials, webinars, expert-led sessions, and dedicated Customer Success Managers for enterprise clients. 24/7 support is available via chat, email, and phone, and users can join the community Slack channel for peer support. Contact Page

How do customers rate the ease of use of Hygraph?

Customers describe Hygraph as a very good and intuitive product, with an interface that is easy to use for both technical and non-technical users. It is praised for being super easy to set up and use, though some users note that managing many languages can make the interface complex. Source

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data privacy. Security Features

How does Hygraph ensure data security and compliance?

Hygraph provides SSO integrations, audit logs (90-day retention), sandbox environments, data encryption at rest and in transit, and custom roles and permissions. It supports enterprise-grade compliance for industries like travel, eCommerce, and fashion, and adheres to GDPR and EU-US Privacy Shield standards. More details

Support & Implementation

What customer service and support options are available after purchasing Hygraph?

Hygraph offers 24/7 support via chat, email, and phone, comprehensive documentation, a community Slack channel, and dedicated Customer Success Managers for enterprise customers. Service Level Agreements (SLAs) ensure critical issues are resolved in less than an hour. Contact Page

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph provides round-the-clock support for maintenance, upgrades, and troubleshooting. Customers have access to detailed documentation, a community Slack channel, and dedicated Customer Success Managers. SLAs guarantee rapid resolution of critical issues, and enterprise customers benefit from regular health checks and launch support. Contact Page

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, and technology partners. It serves modern software companies, enterprises modernizing their tech stack, brands scaling globally, and organizations re-platforming from traditional solutions. Source

What business impact can customers expect from using Hygraph?

Customers can expect faster speed-to-market, improved customer experience, increased revenue, scalability, and global reach. For example, Komax achieved a 3X faster time-to-market, Samsung saw a 15% increase in customer engagement, and Stobag increased online revenue share from 15% to 70%. Case Studies

What industries are represented in Hygraph's case studies?

Industries include food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), travel and hospitality (HolidayCheck), healthcare (Vision Healthcare), SaaS (Bellhop), media and publishing (German Chemist Society), eCommerce (Sennheiser), education technology (Especial), and marketplaces (Komax). Case Studies

Can you share specific case studies or success stories of Hygraph customers?

Yes. Notable examples include:

See more at the case studies page.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (developer dependency, outdated tech stacks, global team collaboration, clunky UX), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, complex queries, cache issues, OpenID integration). Product Page

What are some common pain points expressed by Hygraph customers?

Customers often mention dependency on developers for content updates, inadequate or outdated tech stacks, conflicting needs from global teams, clunky user experience, high operational costs, slow speed-to-market, limited integration capabilities, scaling challenges, boilerplate code, complex queries, cache issues, and OpenID integration difficulties. Source

Competition & Comparison

Why should a customer choose Hygraph over alternatives?

Hygraph offers a GraphQL-native architecture (unlike many competitors using REST), content federation without data duplication, industry-leading scalability, an intuitive editorial interface, dedicated support, lower total cost of ownership, and proven success with brands like Samsung and Dr. Oetker. Product Page

Customer Proof

Who are some of Hygraph's customers?

Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, JDE, Dr. Oetker, Ashley Furniture, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, Clayton Homes, Samsung, Telenor, and Statistics Finland. Case Studies

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

Start developing with Hygraph

Hygraph is a GraphQL-first headless CMS that lets you develop your sites and applications the way you want. Get started with quick code snippets, in-depth tutorials, and examples built in your favorite language or framework.

Unify & contextualize various types of structured content and metadata from your services to build engaging products for your audience.

query {
# Get all shows
shows {
title
description
# Get all actors on the show
actors {
name
slug
}
}

From the blog

Follow along with the latest tutorials and examples from the blog to learn basic and advanced features of Hygraph.

Join the community

Need help? Want to show off? Join the slack community and ask your questions and show off your projects.

Code Examples

Looking for a specific code snippet in your programming language of choice? Look no further than the Hygraph Code Examples repository.

There's so much to learn. Where do you go next? Here's a collection of important tutorials, guides, and pages to help keep you moving in your Hygraph journey.

Getting Started

Get started with this hands on tutorial to get you up and running with Hygraph.

Community Slack

Join our community and chat with other users building with Hygraph.

API Documentation

Browse our documentation, tutorials, and learn more about the Hygraph app.

Examples

Browse our extensive range of examples with the most common frontend libraries and frameworks.

FAQs

Find answers to the most common questions asked by our community.

Chat

Connect with us in chat about any account specific requests.