Frequently Asked Questions
Product Updates & Livestreams
What was covered in the Hygraph Product Update December 2024 livestream?
The "Hygraph Product Update December 2024" livestream was held on December 4, 2024, at 16:00 and lasted for an hour. The Hygraph product team (Alexey, Daniil, and Fabian) showcased new features shipped in autumn 2024, including Conditional Fields, Rich Text Limit Formatting, Recently Viewed Menu, Grid View, and Quick Filters. These features were demonstrated to show how they help editors and developers ship content swiftly with Hygraph Studio. Attendees could ask questions in the chat and join the community via Slack. More details are available on the event page.
Where can I watch the Hygraph Product Update December 2024 livestream recording?
You can watch the Hygraph Product Update December 2024 livestream recording on YouTube.
How long was the Hygraph Product Update December 2024 livestream?
The Hygraph Product Update December 2024 livestream lasted for one hour.
How can I join the Hygraph community to discuss product updates?
You can join the Hygraph community and discuss product updates by joining the Hygraph Slack channel.
Does Hygraph offer regular livestreams for product updates and feature demonstrations?
Yes, Hygraph offers regular livestreams for product updates and feature demonstrations. For example, the 2025 Winter Product Update livestream showcased the Hygraph MCP Server, AI Agents, and Editorial Experience Upgrades. You can RSVP for upcoming livestreams and watch recordings on the Hygraph events page or YouTube channel.
Features & Capabilities
What are the key features introduced in the December 2024 Hygraph Product Update?
The December 2024 Hygraph Product Update introduced several new features, including Conditional Fields, Rich Text Limit Formatting, Recently Viewed Menu, Grid View, and Quick Filters. These features are designed to make content management faster and more efficient for editors and developers using Hygraph Studio. [Source]
What are the core capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS that empowers businesses to build, manage, and deliver digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing operational costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation, enterprise-grade security), and unique features like Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. [Customer Stories]
How does Hygraph ensure high product performance?
Hygraph delivers high product performance through features like Smart Edge Cache for enhanced speed and global content delivery, high-performance endpoints for reliability, and continuous improvements to its GraphQL API. Developers are provided with practical advice to optimize API usage. More details are available in the Hygraph blog.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. More details are available on the Hygraph security features page.
What security features does Hygraph offer?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular data backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. Security issues can be reported, and a public security and compliance report is available.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding. Teams can start immediately using the free API Playground or sign up for a free forever developer account. For larger projects, a demo can be requested. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Extensive documentation, webinars, and how-to videos are available for step-by-step guidance. [Documentation]
How long does it take to implement Hygraph?
Implementation timelines vary by project. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation. The structured onboarding process and training resources help teams get started quickly. [Top Villas Case Study]
What feedback have customers given about Hygraph's ease of use?
Customers frequently praise Hygraph's intuitive editor UI, making it easy for both technical and non-technical users. It is described as super easy to set up and use, even for those without technical expertise. Hygraph was recognized for "Best Usability" in Summer 2023. [Source]
Support & Training
What support and training does Hygraph offer to customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager (CSM) and a structured onboarding process. [Documentation]
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, community Slack, and extensive documentation. Enterprise customers have a dedicated CSM for personalized support.
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, requiring localization, asset management, and content federation. [Customer Stories]
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. More stories are available at Hygraph Customer Stories.
Pain Points & Solutions
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks, content consistency), financial challenges (reducing operational costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, integrating third-party systems, optimizing performance, improving localization and asset management). [CMS KPIs]
How does Hygraph solve common pain points differently from other CMS platforms?
Hygraph differentiates itself by offering a user-friendly interface for non-technical users, a GraphQL-native architecture for modern workflows, content federation to integrate multiple data sources, cost efficiency, accelerated speed-to-market, robust GraphQL APIs, Smart Edge Cache for performance, and advanced localization and asset management. These features set Hygraph apart from competitors like Sanity, Prismic, and Contentful. [Comparison]
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key KPIs include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. More details are available in the Hygraph CMS KPIs blog.
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. Its mission is rooted in values such as trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first. The product contributes to this vision by offering a GraphQL-native architecture, content federation, Smart Edge Cache, enterprise-grade features, ease of use, and integration capabilities. [Contact Hygraph]