Frequently Asked Questions
Webinar Details
What was "The Travel Accelerator: Powering Travel Brand Success with CX, Tech and AI" webinar about?
The webinar focused on how leading travel brands are leveraging customer experience (CX), technology, and AI to drive growth and stay competitive. Industry experts from Solmar Villas and Code shared strategies for building future-proof growth models using personalized content, AI-powered personalization, and data-driven experimentation. The session covered adapting to new travel trends, creating experiences that convert, and fueling growth with composable CMS and AI-enabled personalization. Learn more.
When did the Travel Accelerator webinar take place and who were the speakers?
The Travel Accelerator webinar took place on November 26, 2025, at 10:00. Featured speakers included Brian Mebourne (Chief Technology & Product Officer, Solmar Villas), Dan Entwistle (Conversion Lead, Code), and Colin Preston (Product and Service Design Director, Code). See details.
Where can I watch the recording of the Travel Accelerator webinar?
You can watch the recording of the Travel Accelerator webinar on demand at this link.
Features & Capabilities
What features does Hygraph offer for content management and delivery?
Hygraph provides a GraphQL-native Headless CMS with features such as Smart Edge Cache for enhanced performance, high-performance endpoints, content federation, custom roles, rich text management, project backups, and robust integration capabilities. These features enable operational efficiency, scalability, and consistent content delivery across multiple channels and regions. Learn more about Hygraph features.
How does Hygraph ensure high performance for content delivery?
Hygraph delivers high performance through its Smart Edge Cache, which accelerates content delivery for global audiences. The platform also features high-performance endpoints and provides practical advice for optimizing GraphQL API usage. These enhancements ensure reliability and speed for businesses with high traffic. Read more about performance improvements.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. The platform also supports CCPA compliance and offers features like granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. See security features.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that manages all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 chat, email, phone, Intercom chat, and extensive documentation. Enterprise customers receive a dedicated Customer Success Manager. Access documentation.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, requiring localization, asset management, and content federation, or operating at a global scale. See use cases.
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks), financial challenges (reducing operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration and performance bottlenecks, improving localization and asset management). See related KPIs.
What are some real-world results achieved by Hygraph customers?
Hygraph customers have achieved significant results, such as Komax realizing a 3X faster time-to-market, Autoweb increasing website monetization by 20%, Samsung improving customer engagement by 15%, and Stobag increasing online revenue share from 15% to 70%. Explore customer stories.
Implementation & Onboarding
How long does it take to implement Hygraph and how easy is it to get started?
Implementation timelines vary by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines. Hygraph offers a free API playground, a free forever developer account, and a structured onboarding process with introduction calls, account provisioning, and technical/content kickoffs. Training resources and extensive documentation are also available. See onboarding resources.
What training and support does Hygraph provide to new customers?
Hygraph offers a structured onboarding process, webinars, live streams, how-to videos, and extensive documentation. Support is available 24/7 via chat, email, and phone, with real-time troubleshooting through Intercom chat and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager. Access training resources.
Security & Compliance
How does Hygraph ensure data security and compliance?
Hygraph ensures data security and compliance through SOC 2 Type 2 and ISO 27001 certifications, GDPR and CCPA compliance, granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. The platform provides transparency with a public security and compliance report. See security details.
Customer Experience & Usability
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive user interface, accessibility for non-technical users, and ease of setup. The platform is recognized for "Best Usability" (Summer 2023) and is valued for its flexibility and effectiveness for diverse teams. Try Hygraph.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. See more on CMS KPIs.
Support & Customer Service
What support options are available to Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, and a dedicated Customer Success Manager for enterprise customers. Contact support.
Vision & Market Differentiation
What is Hygraph's vision and how does the product contribute to it?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The product supports this by offering a GraphQL-native architecture, content federation, Smart Edge Cache, enterprise-grade features, and ease of use for both technical and non-technical users. Learn about Hygraph's vision.
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out as the first GraphQL-native Headless CMS, offering flexibility, scalability, and integration capabilities. Its content federation, user-friendly tools, and enterprise-grade features address operational, financial, and technical pain points, making it suitable for businesses seeking modern, composable architectures. Compare CMS platforms.