Frequently Asked Questions
Dedicated Infrastructure: Fundamentals & Features
What is dedicated infrastructure in the context of Hygraph?
Dedicated infrastructure refers to an exclusive set of computing resources—including hardware, software, network facilities, and services—that are solely used by one organization or a specific application. In Hygraph, this means your resources are not shared with other entities, providing you with greater control, privacy, and customization. [Source]
What components make up dedicated infrastructure?
Dedicated infrastructure consists of dedicated hardware (servers, storage, networking devices), customizable software stacks, dedicated networking (routers, switches, internet lines), and, for on-premises solutions, specialized facilities for housing equipment. These components are not shared with other organizations and can be tailored to your specific needs. [Source]
What are the main advantages of using dedicated infrastructure?
Dedicated infrastructure offers several advantages: optimized performance, enhanced security (customizable to your needs), full control over hardware and software, easier compliance with industry regulations, and predictable costs. These benefits are especially important for organizations with strict security, performance, or compliance requirements. [Source]
What challenges should I consider with dedicated infrastructure?
Challenges include higher initial setup and ongoing maintenance costs, slower and more complex scalability compared to cloud environments, risk of hardware obsolescence, and the need for physical space (for on-premises solutions). These factors should be weighed against your organization's requirements for control, security, and compliance. [Source]
What use cases are best suited for dedicated infrastructure?
Dedicated infrastructure is ideal for high-performance computing (HPC), large databases and data-intensive applications, regulated industries (such as healthcare and finance), and legacy systems that require specific hardware or software environments. [Source]
How do I implement dedicated infrastructure for my organization?
Implementing dedicated infrastructure involves a detailed requirement analysis, careful vendor selection (for hosted solutions), planning for future scalability, and establishing robust disaster recovery and business continuity strategies. [Source]
Does Hygraph offer dedicated infrastructure options?
Yes, Hygraph provides dedicated infrastructure options for enterprise customers. This allows organizations to have exclusive, customizable computing resources for optimal performance, security, and regulatory compliance. [Source]
Can I opt for dedicated infrastructure with Hygraph?
Yes, you can opt for dedicated infrastructure on Hygraph's enterprise plans. This ensures your organization benefits from exclusive resources and enhanced security. [Source]
How does Hygraph ensure data security for enterprise customers using dedicated infrastructure?
Hygraph offers dedicated infrastructure on enterprise plans, ensuring the highest level of security. This includes exclusive resources, customizable security measures, and compliance with industry standards such as SOC 2 Type 2, ISO 27001, and GDPR. [Source]
Where are Hygraph projects hosted, and what options are available for dedicated infrastructure?
Hygraph projects are hosted on state-of-the-art Amazon Web Services (AWS) infrastructure. Projects on dedicated infrastructure (an enterprise service) can be hosted in any available AWS region worldwide. Shared infrastructure projects offer nine data center location options. All content and assets are cached and served from Hygraph's globally distributed edge network. [Source]
What infrastructure certifications does Hygraph's hosting have?
Hygraph's hosting infrastructure is ISO 27001 certified, meeting international standards for information security management. [Source]
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. [Source]
What security features does Hygraph provide for enterprise customers?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), regular backups, and dedicated infrastructure options. These features help organizations meet enterprise security and compliance requirements. [Source]
Implementation & Support
How long does it take to implement Hygraph with dedicated infrastructure?
Implementation timelines vary by project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint. Hygraph offers a structured onboarding process, including introduction calls, account provisioning, and technical/content kickoffs to ensure a smooth start. [Source]
What support is available for customers using Hygraph's dedicated infrastructure?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources (webinars, live streams, how-to videos), and a dedicated Customer Success Manager for enterprise customers. [Source]
Performance & Reliability
How does Hygraph's dedicated infrastructure impact performance?
Hygraph's dedicated infrastructure ensures optimal performance by providing exclusive resources, Smart Edge Cache for faster content delivery, and high-performance endpoints. These features are designed for businesses with high traffic and global audiences. [Source]
Use Cases & Industry Fit
Who should consider using Hygraph's dedicated infrastructure?
Hygraph's dedicated infrastructure is ideal for enterprises in regulated industries (such as finance and healthcare), organizations with high-performance or data-intensive applications, and those requiring strict compliance, security, or custom configurations. [Source]
Hosting & Data Residency
Can I choose where my Hygraph project is hosted with dedicated infrastructure?
Yes, with dedicated infrastructure, enterprise customers can choose to host their projects in any available AWS region worldwide, ensuring compliance with data residency requirements. [Source]