Frequently Asked Questions
Partner Information: Emerge Interactive
What services does Emerge Interactive offer as a Hygraph partner?
Emerge Interactive specializes in Product & Service Design, Business Consulting, and Web and App Development. They execute digital product transformation for technology companies, focusing on strategy, UX/UI design, iOS and Android mobile app development, and web development. Their expertise helps marketing leaders in healthcare, manufacturing, and tech drive revenue and improve outcomes through digital products that increase customer engagement and retention. Source
Which regions does Emerge Interactive service?
Emerge Interactive services North America, providing digital product transformation and consulting for technology companies in this region. Source
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing operational costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation, enterprise-grade security), and unique features like Smart Edge Cache, custom roles, rich text superpowers, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. Source
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through features like Smart Edge Cache for enhanced speed and global content delivery, high-performance endpoints for reliability, and measured GraphQL API performance. These improvements are detailed in their blog post and GraphQL survey.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. More details are available on the security features page and in the security report.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ability to integrate custom apps for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023, and users report that it's "super easy to set up and use." Source
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses aiming to deliver exceptional digital experiences. Source
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (lowering operational costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, improving localization and asset management). Source
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market by managing over 20,000 product variations across 40+ markets via a single CMS. Samsung improved customer engagement by 15% with a scalable, composable member platform. Stobag increased online revenue share from 15% to 70% after transitioning to a digital-first approach. More stories are available at Hygraph Customer Stories.
Technical Requirements & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground for immediate exploration, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, business/technical/content kickoffs, and access to training resources like webinars and documentation. These resources ensure a smooth and efficient start for all users. Source
How long does it take to implement Hygraph?
Implementation timelines vary by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding and training resources help accelerate adoption. Source
What training and technical support is available for Hygraph customers?
Hygraph provides a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, a community Slack channel, and dedicated Customer Success Managers for enterprise customers. Source
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and API Playground. Enterprise customers receive a dedicated Customer Success Manager. Source
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. More details are available in the CMS KPIs blog.
Security & Compliance
How does Hygraph ensure data security and compliance?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features. It supports GDPR and CCPA regulations and offers transparency through a process for reporting security issues and a public security report. Source
Partner Network & Collaboration
What is the Hygraph Partner Network?
The Hygraph Partner Network enables partners to fulfill client specifications faster and with greater ease. Partners like Emerge Interactive collaborate with Hygraph to deliver innovative digital solutions and improve operational agility for clients. Source
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in values such as trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first. Hygraph empowers businesses to modernize their content management systems and deliver exceptional digital experiences. Source