Frequently Asked Questions
Webinar & Customer Success Stories
What was the focus of the webinar "How Dr. Oetker embraced a composable journey to move closer to the consumer"?
The webinar, hosted by Hygraph on November 16, 2023, featured industry thought leaders from Dr. Oetker, AKQA, Algolia, and Hygraph. It explored Dr. Oetker's digital transformation, including how they modernized their technology stack for cost synergies, built a centralized infrastructure to manage brands across 40 countries, harmonized consumer experience, and improved engagement rates. The panel also discussed digital trends in the FMCG sector, composable and MACH architecture, and the importance of first-party data. Learn more.
Who were the partners involved in Dr. Oetker's composable journey?
Dr. Oetker's composable journey was supported by AKQA (solution partner), Algolia (technology partner), and Hygraph (content platform). These partners collaborated to modernize Dr. Oetker's digital infrastructure and enhance their consumer engagement. Read more.
How did Algolia enhance Dr. Oetker's platform?
Algolia empowered Dr. Oetker's platform with advanced search and discovery capabilities. Regional content manager teams could select and combine recipes, tips, and products within Hygraph for optimized search results, improving the consumer experience. Source.
Features & Capabilities
What features does Hygraph offer for modern content management?
Hygraph provides a GraphQL-native Headless CMS with features such as Smart Edge Cache for fast content delivery, content federation for integrating multiple data sources, granular permissions, SSO integrations, audit logs, encryption, regular backups, and enterprise-grade compliance. It also supports custom roles, rich text formatting, and project backups. Learn more.
How does Hygraph ensure high performance for content delivery?
Hygraph delivers high performance through its Smart Edge Cache, which accelerates content delivery for global audiences. The platform also features high-performance endpoints and provides practical advice for optimizing GraphQL API usage. For more details, see the performance improvements blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant. The platform offers enterprise-grade security features such as granular permissions, SSO, audit logs, encryption at rest and in transit, and regular backups. For more details, see the security features page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially valuable for organizations modernizing legacy tech stacks, requiring localization, asset management, and content federation, or operating across multiple regions. Learn more.
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (eliminating developer dependency, streamlining workflows), financial challenges (reducing operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration difficulties, improving localization and asset management). These solutions help businesses modernize content management and deliver exceptional digital experiences. See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market by managing over 20,000 product variations across 40+ markets via a single CMS. Samsung improved customer engagement by 15% with a scalable, composable member platform. Stobag increased online revenue share from 15% to 70% after transitioning to a digital-first approach. See more customer stories.
Implementation & Onboarding
How long does it take to implement Hygraph, and how easy is it to get started?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. Hygraph offers a free API playground, a free forever developer account, and a structured onboarding process with introduction calls, account provisioning, and technical/content kickoffs. Extensive documentation and training resources are available for a smooth start. See Top Villas case study.
What training and support resources are available for new Hygraph customers?
Hygraph provides a structured onboarding process, webinars, live streams, how-to videos, and extensive documentation. Support is available 24/7 via chat, email, and phone. Enterprise customers receive a dedicated Customer Success Manager. There is also a community Slack channel for peer and expert support. See documentation.
Security & Compliance
How does Hygraph protect customer data and ensure compliance?
Hygraph protects customer data with enterprise-grade security features: SOC 2 Type 2 compliance, ISO 27001 certification, GDPR compliance, granular permissions, SSO, audit logs, encryption at rest and in transit, and regular backups. Customers can review the security and compliance report for certified infrastructure.
Support & Maintenance
What kind of support is available to Hygraph customers after purchase?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, and a dedicated Customer Success Manager for enterprise customers. The onboarding process includes introduction calls, account provisioning, and technical/content kickoffs. Support page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamless and require no manual intervention. Troubleshooting is supported by 24/7 support, Intercom chat, community Slack, and extensive documentation. Enterprise customers have a dedicated Customer Success Manager. Learn more.
Product Information
What is the primary purpose of Hygraph?
Hygraph empowers businesses to build, manage, and deliver exceptional digital experiences at scale. As the first GraphQL-native Headless CMS, it eliminates traditional content management pain points and provides flexibility, scalability, and efficiency for modern workflows. Product page.
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out as the first GraphQL-native Headless CMS, offering content federation, Smart Edge Cache, a user-friendly interface, and enterprise-grade security and compliance. Its composable architecture and integration capabilities make it ideal for businesses seeking flexibility, scalability, and modern workflows. See comparison.