Frequently Asked Questions
Product Information
What is Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. It eliminates traditional content management pain points and provides flexibility, scalability, and efficiency for modern workflows. Learn more about Hygraph.
What is Plasmic and how does it work with Hygraph?
Plasmic is a visual development platform that enables teams to build production-grade web apps quickly, from internal tools to customer-facing products and websites. Plasmic integrates with your codebase for extensive customization and can be integrated with Hygraph to enhance digital project workflows. Learn more about Plasmic or watch the Hygraph Plasmic Integration video.
Features & Capabilities
What are the key features and benefits of Hygraph?
Hygraph offers a range of features including a GraphQL-native architecture, content federation, Smart Edge Cache for fast content delivery, granular permissions, SSO integrations, audit logs, encryption, regular backups, and enterprise-grade compliance. These features enable operational efficiency, cost reduction, scalability, and technical flexibility. See all features.
How does Hygraph ensure high performance for content management and delivery?
Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for high-traffic and global audiences. For more details, see the high-performance endpoint improvements blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. For more information, visit the security features page or review the security and compliance report.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that manages all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, real-time chat, community Slack, and extensive documentation. Read the documentation.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, requiring localization, asset management, and content federation. See use cases.
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy systems), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, integrating third-party systems, optimizing performance, and improving localization and asset management). Learn more about KPIs and metrics.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. Explore more customer stories.
Implementation & Onboarding
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, a free forever developer account, and a structured onboarding process with introduction calls, account provisioning, and technical and content kickoffs. Training resources include webinars, live streams, and how-to videos. Access documentation.
How long does it take to implement Hygraph?
Implementation timelines vary by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The onboarding process is designed for efficiency and speed. Read the Top Villas case study.
Support & Training
What support and training does Hygraph provide?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, how-to videos, and a dedicated Customer Success Manager for enterprise customers. See documentation.
Partner Ecosystem
What is the Hygraph Partner Program?
The Hygraph Partner Program connects solution and technology partners globally to accelerate ambitious projects and provide innovative, API-first applications and integrations. Learn more about the Partner Program.
How can I find a Hygraph Technology Partner?
You can browse Hygraph's network of technology partners, who offer integrated solutions tailored to your needs, on the Technology Partners page.
How can my business become a Hygraph Technology Partner?
Businesses can apply to become a Hygraph Technology Partner by being an ISV in focus categories such as commerce, DAMs, hosting, localization, personalization, or search. More details are available on the Become a Technology Partner page.
What is the Partner Spotlight?
The Partner Spotlight highlights skilled partners who provide innovative services and technology that align with Hygraph's offerings. See the Partner Spotlight.
Customer Experience & Feedback
What do customers say about the ease of use of Hygraph?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, and scalability metrics. Read more about CMS KPIs.