Frequently Asked Questions

Product Information

What is Hygraph?

Hygraph is a GraphQL-native headless content management system (CMS) designed to unify data and enable content federation. It empowers businesses to create impactful digital experiences by removing traditional content management pain points and offering scalability, flexibility, and efficient data querying. Learn more about Hygraph's mission.

What is the primary purpose of Hygraph?

The primary purpose of Hygraph is to unify data and enable content federation, allowing businesses to deliver modern digital experiences at scale. Its GraphQL-native architecture removes traditional CMS pain points and supports efficient, flexible content management. Source.

Does Hygraph provide an API?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. You can find detailed API documentation at the Hygraph API Reference.

Where can I find Hygraph's technical documentation?

Comprehensive technical documentation for Hygraph is available at https://hygraph.com/docs. This resource covers everything you need to know about building and deploying projects with Hygraph.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For the latest details, visit the Hygraph pricing page.

Features & Capabilities

What features does Hygraph offer?

Hygraph provides a range of features including a GraphQL-native architecture, content federation, scalability, and integrations with popular tools. Key benefits include faster speed-to-market, control at scale, and lower total cost of ownership. Learn more about Hygraph features.

What integrations are available with Hygraph?

Hygraph integrates with a wide range of platforms, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.

How does Hygraph perform in terms of content delivery?

Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Fast content distribution and responsiveness help reduce bounce rates and increase conversions. Source.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 Compliant, ISO 27001 Certified, and GDPR compliant. It also offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data. Learn more about Hygraph security features.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stacks, and brands looking to scale across geographies or re-platform from traditional solutions. See case studies.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. Explore all case studies.

What business impact can customers expect from using Hygraph?

Customers can expect significant time savings, streamlined workflows, faster speed-to-market, and enhanced customer experiences through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source.

Can you share specific customer success stories using Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Read more customer stories.

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started with Hygraph.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive and user-friendly interface, noting that it is 'super easy to set up and use' and accessible for both technical and non-technical users. Source.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (like reliance on developers for content updates, outdated tech stacks, and clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, and OpenID integration challenges). Learn more about Hygraph's solutions.

How does Hygraph solve pain points for different user personas?

For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, accelerates speed-to-market, and supports scalability. Source.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, and scalability metrics. Read more about CMS KPIs.

Support & Implementation

What support is available to Hygraph customers?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Contact Hygraph support.

What training and onboarding resources does Hygraph provide?

Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Learn more about Hygraph support.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access documentation and the community Slack channel for additional help. Contact support.

Community & Events

How can I participate in Hygraph's community events?

You can join Hygraph's community events such as livestreams, monthly live product demos, and contribute to the community blog. Join the Hygraph community Slack to stay updated and participate.

How can I contribute to the Hygraph blog?

To contribute to the Hygraph blog, submit your project, idea, or helpful resource for a chance to be featured. Visit the Write for Hygraph page for details.

Where can I find the latest updates and news from Hygraph?

The latest updates, product releases, and news are available on the Hygraph Blog. You can also sign up for the newsletter to stay informed about releases and industry news.

Customer Proof

Who are some of Hygraph's customers?

Notable Hygraph customers include Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more customer stories.

Competition & Comparison

Why choose Hygraph over other CMS solutions?

Hygraph stands out with its GraphQL-native architecture, content federation, and scalability. It enables impactful digital experiences, reduces costs, and improves efficiency. These strengths make it a compelling choice for businesses seeking modern, flexible content management. Learn more.

Webinar Event: How to Avoid Personalization Tech Traps

Community Update: August 2021

Welcome to the first Community Release Newsletter from Hygraph.
Alexandra Buckalew

Written by Alexandra 

Aug 31, 2021
hygraph community update - august 2021

As you know, our mission is to unify the Content Layer and our community is at the heart of this. Every other month, we want to take some time to shine the spotlight on our community members, share insights and valuable resources we’ve noticed in our community and in the larger world of development.

Want to be featured in our next Community Update? Join our community to show off how Hygraph has powered your project or business and inspire others in the process.

#Join Our Livestream With Scott Spence

On Thursday, September 2nd at 3pm CEST, Developer Advocate Scott Spence will lead the charge when it comes to our first of many community livestreams. He has been building two different projects, and will talk about each and the idea and design behind them, including:

  • Social links page, or template for adding all your social links to one place

  • An overview of the latest project Scott is working on with SvelteKit and Hygraph

Have a question for Scott? Send it to us through our community slack to be read on air!

Set a reminder here -->

#This Month's Community Spotlight

So many people are using Hygraph to power their personal and professional projects. Creativity and flexibility are at the center of our community, and we want to take some time every other month to show off what our members are working on.

Art Portfolio

[ArtPortfolio_AugCR_Superwolf.png]

We can't help but be drawn into Ismay Wolff's art portfolio (see what we did there). His simple design pulls your focus right to his unique and captivating artwork. And it doesn't hurt that he relies on Hygraph for asset management and Next.js as his framework to keep his portfolio running smoothly.

Check out his portfolio here -->
Follow him on LinkedIn-->

Privada Law

[PrivadaLaw_AugCR]

Website built by Leigh Halliday with content and design by Marina Serna, Canadian law agency Privada Law uses Hygraph for their content and platform needs. Check out their off-beat design.

Check out their website here -->
Read Leigh Halliday's blog: Next.js with Hygraph: Static Site Generation & API Routes -->

Linktree Clone

[Linktree_AugCR_castro.png]

Cadu de Castro Alves built a linktree clone for himself using Next.js, Hygraph, and Codesandbox. A seemingly simple idea, but brilliant execution and great way for people to find him and his work. We also can't help but love his dedication to staying safe with his avatar mask.

Check out his work here -->
Follow him on Twitter -->

Do you have a project you want to show off? Let us know about it.

#Community Blog

Trust us when we say this, we could talk and type for hours, but we want to hear from you! Have a project, idea or helpful resource you want to promote? Tell us about it to get the chance to write for our blog and be featured in our next Community Update.

Write for the Hygraph Blog -->

#What is Hygraph Working on?


Interested in what we've been cooking up? Our internal Hygraph developers are working on a lot of important and exciting projects that we will release next month that we can't wait to tell you about.

In the meantime, explore some of our past releases.

Introducing Monthly Live Product Demos

Our team at Hygraph will be hosting live product demos once a month on our Youtube channel. These demos will give users a chance to see some of the newest features demoed and ask questions with live feedback. Each demo will feature a specific product feature to highlight and will be a great starting place for new users.

Read more about Live Product Demos —>

GraphQL Conf. 2021

As you know, we're organizing this year's GraphQL Conf. with our friends at commercetools. With just a month to go, we've got some fantastic speakers lined up and are doing some random GraphQL swag drops. Register for your free ticket and invite your friends!

Grab your free ticket ->
Register to win swag ->

Blog Author

Alexandra Buckalew

Alexandra Buckalew

[she/her] Alex is driving our product marketing efforts at Hygraph. She's also a storyteller and a mac & cheese enthusiast.

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