Frequently Asked Questions
Product Information
What is Hygraph?
Hygraph is a GraphQL-native headless content management system (CMS) designed to unify data and enable content federation. It empowers businesses to create impactful digital experiences by removing traditional content management pain points and offering scalability, flexibility, and efficient data querying. Learn more about Hygraph's mission.
What is the primary purpose of Hygraph?
The primary purpose of Hygraph is to unify data and enable content federation, allowing businesses to deliver modern digital experiences at scale. Its GraphQL-native architecture removes traditional CMS pain points and supports efficient, flexible content management. Source.
Does Hygraph provide an API?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. You can find detailed API documentation at the Hygraph API Reference.
Where can I find Hygraph's technical documentation?
Comprehensive technical documentation for Hygraph is available at https://hygraph.com/docs. This resource covers everything you need to know about building and deploying projects with Hygraph.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For the latest details, visit the Hygraph pricing page.
Features & Capabilities
What features does Hygraph offer?
Hygraph provides a range of features including a GraphQL-native architecture, content federation, scalability, and integrations with popular tools. Key benefits include faster speed-to-market, control at scale, and lower total cost of ownership. Learn more about Hygraph features.
What integrations are available with Hygraph?
Hygraph integrates with a wide range of platforms, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
How does Hygraph perform in terms of content delivery?
Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Fast content distribution and responsiveness help reduce bounce rates and increase conversions. Source.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 Compliant, ISO 27001 Certified, and GDPR compliant. It also offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data. Learn more about Hygraph security features.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stacks, and brands looking to scale across geographies or re-platform from traditional solutions. See case studies.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. Explore all case studies.
What business impact can customers expect from using Hygraph?
Customers can expect significant time savings, streamlined workflows, faster speed-to-market, and enhanced customer experiences through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Read more customer stories.
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started with Hygraph.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive and user-friendly interface, noting that it is 'super easy to set up and use' and accessible for both technical and non-technical users. Source.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (like reliance on developers for content updates, outdated tech stacks, and clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, and OpenID integration challenges). Learn more about Hygraph's solutions.
How does Hygraph solve pain points for different user personas?
For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, accelerates speed-to-market, and supports scalability. Source.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, and scalability metrics. Read more about CMS KPIs.
Support & Implementation
What support is available to Hygraph customers?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Contact Hygraph support.
What training and onboarding resources does Hygraph provide?
Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Learn more about Hygraph support.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access documentation and the community Slack channel for additional help. Contact support.
Community & Events
How can I participate in Hygraph's community events?
You can join Hygraph's community events such as livestreams, monthly live product demos, and contribute to the community blog. Join the Hygraph community Slack to stay updated and participate.
How can I contribute to the Hygraph blog?
To contribute to the Hygraph blog, submit your project, idea, or helpful resource for a chance to be featured. Visit the Write for Hygraph page for details.
Where can I find the latest updates and news from Hygraph?
The latest updates, product releases, and news are available on the Hygraph Blog. You can also sign up for the newsletter to stay informed about releases and industry news.
Customer Proof
Who are some of Hygraph's customers?
Notable Hygraph customers include Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more customer stories.
Competition & Comparison
Why choose Hygraph over other CMS solutions?
Hygraph stands out with its GraphQL-native architecture, content federation, and scalability. It enables impactful digital experiences, reduces costs, and improves efficiency. These strengths make it a compelling choice for businesses seeking modern, flexible content management. Learn more.