Frequently Asked Questions
Product Overview & Vision
What is Hygraph and what problem does it solve?
Hygraph is a modern, GraphQL-native Headless CMS designed to unify the content layer for enterprises. It solves the challenge of managing content across disconnected data silos by enabling teams to federate APIs into a single source of truth, reducing complexity and accelerating high-performance digital experiences. (Source)
What is the vision behind Hygraph?
Hygraph aims to become the meta-layer that federates content and APIs, allowing development teams to accelerate product development by serving and consuming all content from a single endpoint. This approach helps break down content silos and simplifies enterprise systems design. (Source)
How does Hygraph address the complexity of integrating multiple APIs?
Hygraph enables teams to federate APIs into a single source of truth, allowing seamless data fetching from external systems like Salesforce, Shopify, SAP, and commercetools. This reduces development time and costs when integrating with multiple APIs. (Source)
What is Content Federation in Hygraph?
Content Federation is Hygraph's meta-layer approach to connect siloed content and integrate APIs, enabling developers to fetch and join content across CMS, DAM, PIM, headless commerce platforms, and more with a single API call. (Source)
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph offers three main pricing plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan is tailored to different team sizes and project needs. (Source)
What features are included in the Hobby plan?
The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting/assignment workflow. (Source)
What does the Growth plan cost and what does it include?
The Growth plan starts at $199 per month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. (Source)
What features are available in the Enterprise plan?
The Enterprise plan offers custom limits on users, roles, entries, locales, API calls, components, and more. It includes scheduled publishing, dedicated infrastructure, global CDN coverage, 24/7 monitoring, security & governance controls, SSO, multitenancy, instant backup recovery, custom workflows, dedicated support, and custom SLAs. (Source)
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers GraphQL-native architecture, content federation, scalability, enterprise-grade security, user-friendly tools, Smart Edge Cache, localization, asset management, cost efficiency, and accelerated speed-to-market. (Source)
Does Hygraph support integrations with other platforms?
Yes, Hygraph supports integrations with DAM systems (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, and custom integrations via SDK or external APIs. Marketplace apps are also available for headless commerce and PIMs. (Source)
What APIs does Hygraph provide?
Hygraph provides Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. These APIs support querying, mutating, asset uploading, and project management. (Source)
What technical documentation is available for Hygraph?
Hygraph offers extensive documentation, including API reference, schema components, references, webhooks, and AI integrations (AI Agents, AI Assist, MCP Server). (Source)
How does Hygraph ensure high performance?
Hygraph delivers high performance through optimized endpoints for low latency and high read-throughput, active performance measurement of GraphQL APIs, and practical advice for optimization. (Source)
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure enhanced security and compliance standards. (Source)
What enterprise-grade security features does Hygraph offer?
Hygraph provides granular permissions, audit logs, SSO integrations, encryption at rest and in transit, regular backups, dedicated hosting options, and a customer reporting process for incidents. (Source)
Implementation & Ease of Use
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project in just 2 months, and Si Vale met aggressive deadlines with a smooth initial implementation. (Source)
How easy is it to start using Hygraph?
Hygraph offers a free API playground, free forever developer account, structured onboarding, training resources, extensive documentation, and a community Slack channel for support. (Source)
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive UI, ease of setup, custom app integration, independent content management, and real-time changes. Some users note it can be complex for less technical users. (Source)
Use Cases & Industries
What are common use cases for Hygraph?
Hygraph is widely adopted for content-rich applications such as video-on-demand platforms, content exploration apps, product catalogs, booking engines, and more, beyond traditional website and eCommerce use cases. (Source)
Which industries are represented in Hygraph's case studies?
Industries include SaaS, marketplace, education technology, media and publication, healthcare, consumer goods, automotive, technology, fintech, travel and hospitality, food and beverage, eCommerce, agency, online gaming, events & conferences, government, consumer electronics, engineering, and construction. (Source)
Who is the target audience for Hygraph?
Hygraph targets developers, product managers, content creators, marketing professionals, solutions architects, enterprises, agencies, eCommerce platforms, media companies, technology firms, and global brands. (Source)
Customer Success & Proof
Can you share specific case studies or success stories of Hygraph customers?
Yes. Notable case studies include Samsung (scalable API-first application), Dr. Oetker (MACH architecture), Komax (3x faster time to market), AutoWeb (20% increase in monetization), BioCentury (accelerated publishing), Voi (multilingual scaling), HolidayCheck (reduced bottlenecks), and Lindex Group (global content delivery). (Source)
Who are some of Hygraph's customers?
Hygraph's customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. (Source)
What business impact can customers expect from using Hygraph?
Customers can expect improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved 3x faster time-to-market and Samsung improved engagement by 15%. (Source)
Pain Points & Solutions
What operational pain points does Hygraph address?
Hygraph addresses developer dependency, legacy tech stacks, content inconsistency, and workflow challenges by providing user-friendly tools, content federation, and modern architecture. (Source)
What financial pain points does Hygraph solve?
Hygraph reduces operational and maintenance costs, accelerates speed-to-market, and supports scalability, helping businesses launch projects faster and more cost-effectively. (Source)
What technical pain points does Hygraph solve?
Hygraph simplifies schema evolution, integration with third-party systems, performance optimization, and localization/asset management for global teams. (Source)
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out with its GraphQL-native architecture, content federation, user-friendly interface, cost efficiency, robust APIs, Smart Edge Cache, and enhanced localization/asset management. It is ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report. (Source)
Competition & Comparison
How does Hygraph compare to traditional CMS platforms?
Hygraph offers a GraphQL-native architecture and content federation, simplifying schema evolution and integration compared to traditional CMS platforms that rely on REST APIs and lack backend agnosticism. (Source)
Why choose Hygraph over alternatives in the market?
Hygraph is the first GraphQL-native Headless CMS, provides content federation, enterprise-grade features, user-friendly tools, scalability, proven ROI, and market recognition. It ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report. (Source)
What makes Hygraph unique compared to other Headless CMS solutions?
Hygraph's unique strengths include its GraphQL-native architecture, content federation, Smart Edge Cache, localization, and ease of implementation. It is repeatedly voted the easiest to implement headless CMS. (Source)