Frequently Asked Questions
Company & Funding
What recent funding has Hygraph received?
Hygraph raised a $10 million Series A investment led by OpenOcean in July 2021. This round brought Hygraph's total funding to $13.7 million and marked OpenOcean's largest single investment to date. Other participants included Peak, Paua Ventures, Mango Capital's Robin Vasan, Fauna founder Evan Weaver, and Instana founder Mirko Novakovic. Source
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, taking the concept of a Headless CMS to the next level. Source
Product Information
What is Hygraph?
Hygraph is a GraphQL-native headless content management system (CMS) designed to unify data and enable content federation. It allows businesses to aggregate and serve content from multiple sources through a single API endpoint, reducing complexity and accelerating digital product development. Source
What is Content Federation in Hygraph?
Content Federation is Hygraph's meta-layer approach that connects siloed content and integrates APIs, enabling seamless data fetching from external systems like Salesforce, Shopify, SAP, and commercetools. Developers can fetch and join content across CMS, DAM, PIM, or any other service, issuing a single API call to aggregate content and data from multiple sources. This reduces development time and costs when integrating with multiple APIs. Source
What are the key features and capabilities of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. It supports integrations with popular platforms (e.g., Netlify, Vercel, Shopify, AWS S3, Cloudinary), provides robust security and compliance, and enables rapid content delivery for impactful digital experiences. Source
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Detailed API documentation is available at the Hygraph API Reference.
Features & Capabilities
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including hosting and deployment (Netlify, Vercel), headless commerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), artificial intelligence (AltText.ai), and more. For a full list, visit the Hygraph Integrations page.
How does Hygraph ensure performance and scalability?
Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Its architecture supports scalability for high-demand periods and large-scale projects, reducing bounce rates and increasing conversions. Source
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. Source
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For detailed pricing and feature breakdowns, visit the Hygraph Pricing page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. Source
What industries use Hygraph?
Hygraph is used across industries such as food and beverage (e.g., Dr. Oetker), consumer electronics (e.g., Samsung), automotive (e.g., AutoWeb), healthcare (e.g., Vision Healthcare), travel and hospitality (e.g., HolidayCheck), media and publishing, eCommerce, SaaS (e.g., Bellhop), marketplace, education technology, and wellness and fitness. Source
What business impact can customers expect from using Hygraph?
Customers can expect significant time savings, faster speed-to-market, improved customer experience, and operational efficiency. For example, Komax achieved a 3X faster time to market, and Autoweb saw a 20% increase in website monetization. Source
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available on the Hygraph product page.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (e.g., reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams), financial pains (e.g., high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (e.g., boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Source
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes outdated systems with a GraphQL-native, API-first architecture, ensures consistent branding across regions, and streamlines workflows to reduce costs and accelerate speed-to-market. It also simplifies development by reducing boilerplate code and streamlining query management. Source
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. Source
Support & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Source
What support and training does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Source
Customer Proof
Who are some of Hygraph's customers?
Notable customers include Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more, visit the Hygraph Case Studies page.