Frequently Asked Questions
Product Information
What is Hygraph and what is its primary purpose?
Hygraph is a GraphQL-native Headless CMS designed to help businesses efficiently manage content, unify data, and deliver exceptional digital experiences at scale. Its primary purpose is to provide a flexible, scalable, and API-first platform that empowers both technical and non-technical users to create, manage, and distribute content across multiple channels and regions. [Source]
Who is the target audience for Hygraph?
Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises looking to modernize, brands scaling across geographies, and organizations re-platforming from traditional solutions or seeking to increase development and content launch velocity. [Source]
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation (unifying data from multiple sources without duplication), scalability for businesses of all sizes, a customizable and intuitive UI, and a wide range of integrations. It enables fast speed-to-market, control at scale, lower total cost of ownership, and enhanced customer experiences. [Source]
Does Hygraph provide an API?
Yes, Hygraph provides a robust GraphQL API as its primary technology. This includes a Content API for querying and managing content, Mutations API for creating, updating, deleting, and publishing content, and an API Playground for testing and exploring queries. [Source]
What integrations does Hygraph support?
Hygraph supports integrations with hosting and deployment platforms (Netlify, Vercel), headless commerce solutions (BigCommerce, commercetools, Shopify), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), localization tools (Lokalise, Crowdin, EasyTranslate, Smartling), personalization and AB testing (Ninetailed), AI (AltText.ai), and more. [Source]
What technical documentation is available for Hygraph?
Hygraph provides comprehensive documentation, including developer guides, content workflow documentation, and webhook guides. These resources are available at Hygraph Documentation and cover topics such as creating content, roles and permissions, and step configuration for content workflows. [Source]
Use Cases & Benefits
What business impact can customers expect from using Hygraph?
Customers can expect faster time-to-market (e.g., Komax achieved 3X faster delivery), improved customer engagement (Samsung saw a 15% increase), increased revenue (Autoweb experienced a 20% boost in monetization, Stobag increased online revenue share from 15% to 70%), and the ability to scale globally across 40+ markets. [Source]
What industries does Hygraph serve?
Hygraph serves a wide range of industries, including food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), travel and hospitality (HolidayCheck), healthcare (Vision Healthcare), SaaS (Bellhop), media and publishing (German Chemist Society), eCommerce (Sennheiser), education technology (Especial), and marketplaces (Komax). [Source]
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Examples include Komax (3X faster time-to-market, 70% faster page loading), Autoweb (20% increase in website monetization), Samsung (15% increase in engagement, global scaling), Dr. Oetker (enhanced digital experience), Stobag (online revenue share from 15% to 70%), Sennheiser (136.7% increase in e-commerce conversions in 4 months), and HolidayCheck (reduced developer bottlenecks). See more at Hygraph Case Studies.
Customer Experience & Ease of Use
How easy is it to get started with Hygraph?
Hygraph is designed to be super easy to set up and use, even for non-technical users. Customers can start building immediately by signing up for a free account. The intuitive interface and comprehensive documentation make onboarding straightforward. For example, Top Villas launched a new project within 2 months. [Source]
What feedback have customers given about Hygraph's ease of use?
Customers describe Hygraph as very intuitive and easy to use, especially for non-technical users. The interface is praised for its customizability and accessibility across teams. Some users note that managing many languages can make the interface complex, but overall, Hygraph is highly regarded for ease of use. [Source]
Support & Implementation
What customer service and support does Hygraph offer after purchase?
Hygraph provides 24/7 support via chat, email, and phone, comprehensive documentation, a community Slack channel, and dedicated Customer Success Managers for enterprise clients. Service Level Agreements (SLAs) ensure critical issues are resolved in less than an hour. Regular health checks and launch support are also available for enterprise customers. [Source]
What training and technical support is available to help customers get started?
Hygraph offers comprehensive documentation, onboarding guides, video tutorials, webinars, expert-led sessions, and dedicated Customer Success Managers for enterprise clients. 24/7 support and a community Slack channel are also available to assist with adoption and troubleshooting. [Source]
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Customers have access to detailed documentation, a community Slack channel, and dedicated Customer Success Managers for enterprise clients. SLAs ensure critical issues are resolved quickly, and regular health checks are available for enterprise customers. [Source]
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. [Source]
How does Hygraph ensure data security and compliance?
Hygraph uses SSO integrations, audit logs (90-day retention), sandbox environments, data encryption at rest and in transit, and custom roles and permissions. It supports enterprise-grade compliance, adheres to GDPR and EU-US Privacy Shield, and provides audit logs and SSO for enhanced security. [Source]
Pain Points & Solutions
What common pain points does Hygraph address?
Hygraph addresses operational pains (dependency on developers, outdated tech stacks, global team collaboration, clunky user experience), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, complex queries, cache issues, OpenID integration difficulties). [Source]
What core problems does Hygraph solve for businesses?
Hygraph solves dependency on developers by empowering non-technical users, modernizes outdated tech stacks, enables global team collaboration, streamlines workflows to reduce costs, accelerates project delivery, minimizes maintenance, simplifies development, and resolves technical inefficiencies like cache issues and schema conflicts. [Source]
Competition & Comparison
Why should a customer choose Hygraph over alternatives?
Hygraph is the first GraphQL-native Headless CMS, offering efficient data querying, content federation (avoiding data duplication), industry-leading scalability, an intuitive interface, dedicated support, lower total cost of ownership, and proven success with brands like Samsung and Dr. Oetker. [Source]
Performance & Metrics
What performance improvements can customers expect with Hygraph?
Customers have achieved 3X faster time-to-market (Komax), 70% faster page loading (Komax), 20% increase in website monetization (Autoweb), and improved scalability and operational efficiency. [Source]
Customer Proof
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, JDE, Dr. Oetker, Ashley Furniture, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, Clayton Homes, Samsung, Telenor, and Statistics Finland. [Source]