Frequently Asked Questions
Taxonomies & Content Personalization
What are taxonomies in Hygraph and why are they important for content management?
Taxonomies in Hygraph are structured vocabularies that classify content using shared, hierarchical tags. They bring order, consistency, and speed to content management as projects grow. Taxonomies are important because they provide smarter navigation and search, enable personalization at scale, reduce editorial overhead, and build a future-proof content model that supports the addition of new product lines, markets, or channels without restructuring. Source
How can taxonomies be set up for personalized content in Hygraph?
Taxonomies can be set up in Hygraph by defining structured categories such as seasons, interests, and destinations. For example, a travel blog can organize content by trips available year-round or in specific seasons, interests like adventure or family, and destinations at multiple levels (continent, country, city). This structure allows scalable personalization and efficient content management. Source
How do taxonomies improve content findability and scalability?
Taxonomies improve content findability and scalability by addressing common barriers such as scattered tags, inconsistent categories, and inefficiencies in content operations. They ensure content can be found, reused, and extended effectively, prevent inefficiencies that limit personalization and break search functionality, and make it easier to add new content types or channels without rebuilding parts of the model. Source
Can you provide a practical example of how taxonomies are used in Hygraph?
A practical example is a global eCommerce catalog. Without a taxonomy, products may be tagged inconsistently (e.g., 'sneaker', 'trainers', 'running shoe', 'sports footwear'), leading to fragmented search results and limited personalization. With a taxonomy, a single controlled hierarchy ensures consistent categorization, predictable structures for developers, and seamless search experiences for customers. Source
How does Hygraph enable filtering and personalization using taxonomies?
Hygraph enables filtering and personalization by allowing editors to tag content and assets with taxonomies. In the Studio view, users can filter articles by season, interest, or destination, and save predefined searches for quick access. Assets like images can also be tagged and filtered, making it easy to find relevant content for personalization. Source
What is the benefit of using taxonomies for personalization in Hygraph?
Using taxonomies for personalization in Hygraph creates a structured foundation that enables front-end applications to dynamically deliver content tailored to user preferences (e.g., "family trips in Spain during summer"). It allows scalable personalization, improves efficiency for editors and marketers, and ensures content can be found and reused quickly. Source
When is a three-level taxonomy appropriate in Hygraph?
A three-level taxonomy (Root → Level 1 → Level 2 → Level 3) is effective for complex content sets. It provides sufficient depth for detailed classification while remaining manageable for editors and users. Source
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. Key capabilities include operational efficiency, financial benefits, technical advantages, and unique features like Smart Edge Cache, custom roles, rich text superpowers, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. Source
How does Hygraph address operational, financial, and technical pain points?
Hygraph eliminates developer dependency, modernizes legacy tech stacks, and ensures content consistency through content federation. It reduces operational and maintenance costs, accelerates speed-to-market, and supports scalability. Technical issues are addressed with simplified schema evolution, robust GraphQL APIs, Smart Edge Cache, and enhanced localization and asset management. Source
What performance features does Hygraph offer?
Hygraph offers Smart Edge Cache for enhanced performance and faster content delivery, high-performance endpoints for reliability and speed, and practical advice for optimizing GraphQL API usage. These features ensure Hygraph meets the needs of high-traffic and global audiences. Source
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is suitable for organizations looking to modernize legacy tech stacks, adopt scalable content management systems, and deliver exceptional digital experiences globally. Source
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. More details are available on the security features page.
What security features does Hygraph offer?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a process for reporting security issues. Enterprise-grade compliance includes dedicated hosting, custom SLAs, and support for GDPR and CCPA regulations. Source
Support & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, free forever developer account, and a structured onboarding process including introduction calls, account provisioning, business, technical, and content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. Source
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation phase. Source
What customer service and support does Hygraph provide?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. Source
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that handles all deployment, updates, security measures, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, community Slack, training resources, and extensive documentation. Source
Product Information & Content Modeling
What is content modeling in Hygraph?
Content modeling is the process of creating a logical taxonomy structure for the content you create and distribute online. It involves assembling content types into a content model, considering the intent of each content type and model. Source
What elements are included in a blog page model in Hygraph?
A blog page model in Hygraph typically includes: slug, category, tag, title, description, authors, publishing date, cover image, content, and SEO metadata. Source
How does content modeling benefit content architecture?
Content modeling structures content into logical taxonomies, helping to determine requirements and restrictions for content architecture. This ensures scalability and consistency as projects grow. Source
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key KPIs include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage times. More details are available in the CMS KPIs blog.