Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model and how is it determined?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans tailored to specific business needs. For the most up-to-date details, visit the Hygraph pricing page.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph provides a GraphQL-native architecture, content federation, scalability, and a wide range of integrations. Key features include rapid content delivery, intuitive user interface, enterprise-grade security, and support for AI-powered workflows. Learn more at the Hygraph Features page.
What integrations does Hygraph support?
Hygraph supports integrations with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
Does Hygraph offer an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
How does Hygraph optimize content delivery performance?
Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. For more details, visit this page.
What AI capabilities does Hygraph offer?
Hygraph AI Lab is developing use cases such as Developer Copilot (AI-assisted content modeling and query writing), Editor Copilot (AI-assisted content management and enrichment), Intelligent Content Import (AI-powered conversion of files into structured entries), Conversational Engine (smart, context-aware suggestions), Workflow Copilot (AI-driven publishing and approvals), and Hygraph Anywhere (CMS actions in tools like Slack). For more, visit Hygraph AI.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit the Hygraph Security Features page.
How does Hygraph protect sensitive data?
Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to safeguard sensitive data and meet regulatory standards. For more information, visit Hygraph Security Features.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking modernization, and brands aiming to scale globally or improve development velocity. Source: ICPVersion2_Hailey.pdf
What business impact can customers expect from using Hygraph?
Customers can expect time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through scalable content delivery. These benefits help modernize tech stacks and drive operational efficiency. Source: ICPVersion2_Hailey.pdf
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. See more at Hygraph Case Studies.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more at Hygraph Customer Stories.
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details and logos, visit Hygraph Case Studies.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). For more, visit Hygraph Product Page.
How does Hygraph solve these pain points?
Hygraph empowers non-technical users with an intuitive interface, modernizes legacy tech stacks with GraphQL-native architecture, streamlines workflows to reduce costs, accelerates speed-to-market, and supports scalability. It also simplifies development, query management, and schema evolution, and resolves cache and integration challenges. For detailed examples, see Hygraph Case Studies.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the Hygraph blog on CMS KPIs.
Do the pain points solved by Hygraph differ by persona?
Yes. For developers, Hygraph reduces boilerplate code and streamlines queries. For content creators and project managers, it enables independent content updates and improves user experience. For business stakeholders, it lowers operational costs, supports scalability, and accelerates speed-to-market. Solutions are tailored to each persona's needs. For more, visit the Hygraph Product Page.
Competition & Comparison
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ease of use. It empowers non-technical users, modernizes legacy systems, and streamlines workflows, offering advantages in flexibility, speed-to-market, and cost-effectiveness compared to traditional CMS platforms. For more, visit the Hygraph Product Page.
Technical Requirements & Documentation
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything from setup to advanced integrations.
How easy is it to get started with Hygraph?
Hygraph is designed for quick onboarding. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Learn more at Hygraph Documentation.
What training and technical support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone, onboarding sessions for enterprise customers, training resources (video tutorials, documentation, webinars), and Customer Success Managers for expert guidance. For more, visit the Hygraph Contact Page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users have access to documentation and the community Slack channel. For more, visit Hygraph Contact Page.
Ease of Use & Customer Feedback
What do customers say about Hygraph's ease of use?
Customers praise Hygraph for its intuitive interface and ease of setup. Feedback includes comments like 'super easy to set up and use' and 'even non-technical users can start using it right away.' The UI is described as logical and user-friendly for both technical and non-technical teams. Source: Hygraph Try Headless CMS