Frequently Asked Questions
Product Features & Capabilities
What is a GraphQL Remote Source Field in Hygraph?
A GraphQL Remote Source Field in Hygraph allows editors to relate external API data with internal Hygraph data, providing a single API to query for your code. This feature enables you to fetch data from remote sources and combine it with your existing content, streamlining data management and integration. Source
How do you set up a GraphQL Remote Source in Hygraph?
To set up a GraphQL Remote Source in Hygraph, go to your Schema page in the admin panel, add a new remote source, give it a name and prefix, select GraphQL as the type, and provide the GraphQL endpoint. You can then associate this remote source with your content model by adding a GraphQL Remote Source Field and configuring the query to fetch the desired data. Source
How can remote fields be added to a schema in Hygraph?
Remote fields can be added to a schema in Hygraph by creating a GraphQL Remote Source Field in your content model. This allows you to fetch data from external REST or GraphQL APIs and combine it with your internal content, enabling you to retrieve all required data with a single query. Source
What is an example use case for a GraphQL Remote Source in Hygraph?
One example use case is building a character model for a tabletop role-playing game. You can create fields for name, biography, and class, and fetch class details from an external API using a GraphQL Remote Source Field. This allows you to enrich your content with external data without manual entry. Source
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
Does Hygraph provide an API for content management?
Yes, Hygraph provides a powerful GraphQL API that allows you to fetch and manage content efficiently. You can learn more about it at the Hygraph API Reference.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection for users. For more details, visit the Hygraph Security Features page.
Technical Requirements & Documentation
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation for Hygraph is available at Hygraph Documentation. It covers everything you need to know about building and deploying projects with Hygraph.
How easy is it to get started with Hygraph?
Hygraph is designed to be easy to start with, even for non-technical users. You can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Source, Case Study
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most are modern software companies, enterprises looking to modernize their technologies, and brands aiming to scale across geographies, improve development velocity, or re-platform from traditional solutions. Source
What business impact can customers expect from using Hygraph?
Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market for digital products, and enhanced customer experience through consistent and scalable content delivery. Source
What industries are represented in Hygraph's case studies?
Hygraph's case studies cover industries such as Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. Source
Can you share specific case studies or success stories of customers using Hygraph?
Yes. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More success stories are available here.
Pain Points & Solutions
What pain points does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky user experiences), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Source
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes outdated systems with its GraphQL-native, API-first architecture, ensures consistent branding and content federation, streamlines workflows to lower operational costs, accelerates project delivery, minimizes maintenance expenses, supports scalability, and simplifies development by reducing boilerplate code and streamlining query management. Source
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage times. More details are available in the CMS KPIs blog.
Support & Implementation
What customer service or support is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users can access detailed documentation, video tutorials, and the community Slack channel for further assistance. Contact Page
What training and technical support is available to help customers get started?
Hygraph provides comprehensive training and technical support, including 24/7 support via chat, email, and phone, onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and Customer Success Managers for expert guidance. Contact Page
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph offers 24/7 support through chat, email, and phone for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel for additional support. Contact Page
Customer Proof & Case Studies
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit the Hygraph Case Studies page.
What feedback have customers given about Hygraph's ease of use?
Customers have praised Hygraph for its ease of use and intuitive interface, noting that it is 'super easy to set up and use' and that 'even non-technical users can start using it right away.' The user interface is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Source
Performance & Optimization
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, which directly impacts user experience, engagement, and search engine rankings. By ensuring rapid content distribution and responsiveness, Hygraph reduces bounce rates and increases conversions. For more details, visit this page.