Frequently Asked Questions

Pricing & Plans

What is Hygraph's pricing model and how is it determined?

Hygraph offers a flexible pricing model that includes a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans tailored to specific business needs. For the most up-to-date details, visit the Hygraph pricing page.

Features & Capabilities

What features does Hygraph offer?

Hygraph provides a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. Key features include robust integrations, enterprise-grade security, and support for modern development workflows. Learn more at the Hygraph Features page.

What integrations are available with Hygraph?

Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.

Does Hygraph provide an API?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Detailed API documentation is available at the Hygraph API Reference.

How does Hygraph ensure performance and optimized content delivery?

Hygraph is designed for optimized content delivery performance, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. For more details, see the Headless CMS Checklist.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. Security features include SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. More details are available on the Hygraph Security Features page.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. (Source: ICPVersion2_Hailey.pdf)

What business impact can customers expect from using Hygraph?

Customers can expect significant time savings, faster speed-to-market, improved operational efficiency, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. (Source: ICPVersion2_Hailey.pdf)

What problems does Hygraph solve?

Hygraph addresses operational pains (e.g., reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams), financial pains (e.g., high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (e.g., boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). For more, see the Hygraph product page.

What are some real-world success stories of customers using Hygraph?

Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more customer stories.

Which industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. See Hygraph Case Studies for more.

Technical Requirements

Where can I find Hygraph's technical documentation?

Comprehensive technical documentation is available at the Hygraph Documentation page, covering everything you need to know about building and deploying projects.

How easy is it to get started with Hygraph?

Hygraph is designed for ease of use, with customers reporting that even non-technical users can start using it right away. You can sign up for a free-forever account and access onboarding guides, documentation, and video tutorials. For example, Top Villas launched a new project in just 2 months. Learn more at Hygraph Documentation.

What programming languages does Hygraph's GraphQL API support?

Hygraph's GraphQL API supports multiple programming languages, including TypeScript/JavaScript, Go, Java/Kotlin, C#/.Net, and Rust. This flexibility enables developers to integrate Hygraph into a wide range of technology stacks. (Source: 2024 GraphQL survey)

Support & Implementation

What customer support is available after purchasing Hygraph?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. For more, visit the Hygraph Contact Page.

What training and onboarding resources does Hygraph offer?

Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. For more, visit the Hygraph Contact Page.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel for additional support. (Source: Hygraph Contact)

Product Information

What is the primary purpose of Hygraph?

Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. It leverages a GraphQL-native architecture to remove traditional content management pain points, offering scalability, flexibility, and efficient data querying. (Source: About Us)

Who are some of Hygraph's customers?

Notable Hygraph customers include Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details and case studies, visit the Hygraph Case Studies page.

Competition & Comparison

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, and scalability. It empowers non-technical users, modernizes legacy tech stacks, and supports global teams with consistent branding. Hygraph also offers robust security and compliance, streamlined workflows, and a user-friendly interface. For more, see the Hygraph product page.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

GraphQL

Sign up for our newsletter!

Be the first to know about releases and industry news and insights.

Explore articles from other categories