Frequently Asked Questions

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a flexible pricing model that includes a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans tailored to specific business needs. For full details, visit the Hygraph Pricing Page.

Features & Capabilities

What are the key features and capabilities of Hygraph?

Hygraph provides a GraphQL-native architecture, content federation, and scalability. Key features include rapid content delivery, integration with popular platforms (Netlify, Vercel, Shopify, BigCommerce, AWS S3, Cloudinary, and more), enterprise-grade security, and an intuitive user interface. For a full list, visit Hygraph Features.

Does Hygraph offer integrations with other platforms?

Yes, Hygraph supports a wide range of integrations, including hosting and deployment (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), artificial intelligence (AltText.ai), and more. For details, see Hygraph Integrations.

Does Hygraph provide an API?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

How does Hygraph optimize content delivery performance?

Hygraph emphasizes optimized content delivery performance, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. For more details, visit this page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. Features include SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more, visit Hygraph Security Features.

Technical Requirements & Documentation

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering everything from setup to deployment and advanced features.

How do I deploy my Hygraph project to Vercel?

You can deploy your Hygraph project to Vercel by importing your code from version control (e.g., GitHub) into Vercel and configuring environment variables as needed. For step-by-step instructions, see Deploy to Vercel and Hasura Fit: Setting up Vercel.

How do I set environment variables in Vercel for my Hygraph project?

After importing your project into Vercel, you can define environment variables under the Settings / Environment Variables page. The VERCEL_URL variable is dynamically populated by Vercel, while other variables can be copied from your NextJs configuration. For more details, refer to Environment Variables in Vercel.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. Source: ICPVersion2_Hailey.pdf

What business impact can customers expect from using Hygraph?

Customers can expect time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience via scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source: ICPVersion2_Hailey.pdf

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. For more, see Hygraph Case Studies.

Can you share specific customer success stories using Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more at Hygraph Customer Stories.

Who are some of Hygraph's customers?

Hygraph is trusted by leading brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more, visit Hygraph Case Studies.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky user experiences), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). For more, see Hygraph Product Page.

How does Hygraph solve pain points for different personas?

Hygraph tailors solutions for developers (simplifies development, reduces boilerplate code, streamlines queries), content creators/project managers (intuitive interface, empowers non-technical users), and business stakeholders (reduces operational costs, supports scalability, accelerates speed-to-market). For more, see Hygraph Product Page.

What KPIs and metrics are associated with the pain points Hygraph solves?

KPIs include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see CMS KPIs Blog.

Support & Implementation

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding. Customers can sign up for a free-forever account and use resources like documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Learn more at Hygraph Documentation.

What customer support is available after purchasing Hygraph?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more, visit Hygraph Contact Page.

What training and technical support does Hygraph provide for onboarding?

Hygraph provides 24/7 support, onboarding sessions for enterprise customers, training resources (video tutorials, documentation, webinars), and Customer Success Managers for expert guidance. For more, visit Hygraph Contact Page.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and guidance, and all users can access documentation and the community Slack channel. For more, visit Hygraph Contact Page.

Product Information

What is the primary purpose of Hygraph?

Hygraph's primary purpose is to unify data and enable content federation, allowing businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points and offers scalability, flexibility, and efficient data querying. For more, see About Us.

How does Hygraph differentiate itself from other CMS solutions?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ease of use. It empowers non-technical users, modernizes legacy tech stacks, and supports global teams with consistent branding. These features reduce operational costs and accelerate speed-to-market. For more, see Hygraph Product Page.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The user interface is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Source: Hygraph Try Headless CMS.

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Hasura Fit: Setting up Vercel

Vercel is an incredibly straight-forward hosting environment for our code. It provides a number of runtimes so that the most popular code can simply be uploaded to a Vercel project and it will run. Since our project is Javascript based, it will run just fine.
Jesse Martin

Written by Jesse 

Aug 14, 2020
Hygraph, Hasura, Auth0, NextJS, Vercel

#Why Vercel?

Vercel is an incredibly straight-forward hosting environment for our code. It provides a number of runtimes so that the most popular code can simply be uploaded to a Vercel project and it will run. Since our project is Javascript based, it will run just fine.

We’ll be using two separate Vercel projects for our tutorial primarily for educational purposes and as a separation of concerns.

First, we’ll be deploying our NextJs framework code to Vercel to run our primary web application.

Second, we’ll be running a very simple server function that acts as webhook for our Hasura project to update our content in Hygraph later-on.

To begin, create an account with Vercel.

#Environment Variables in Vercel

Assuming you have forked and cloned both the Hasura-Fit and the Hasura-Fit-Hooks repos locally, you’ll now need to add them to your own version control account (ie. Github). If you only cloned and didn’t fork, you can see how to change the URL here.

Once you have your code, pushed to version control, you can import those projects into Vercel from your account console.

vercel-import-project.png vercel-choose-repo.png

After you have imported your project, you will have the ability to define your variables under the Settings / Environment Variables page. It’s possible your project might error on the first build since the environment variables are not yet defined. Don’t worry about that yet.

vercel-environment-variables.png

VERCEL_URL in this case is a system default variable that will be dynamically populated by the Vercel environment with a special URL that is either referring to a branch from your repo or the master branch.

The remainder of the variables can be copied from the NextJs variables, with production urls being used where needed.

Next: Set up Hasura

Blog Author

Jesse Martin

Jesse Martin

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