Frequently Asked Questions

Product Information

What is Hygraph?

Hygraph is a GraphQL-native headless content management system (CMS) designed to unify data and enable content federation. It empowers businesses to create impactful digital experiences by removing traditional content management pain points and offering scalability, flexibility, and efficient data querying. Learn more about Hygraph.

What is the Hygraph Examples repository?

The Hygraph Examples repository on GitHub is a dedicated collection of code examples that demonstrate how to use Hygraph features with various frontend frameworks like Next.js and Svelte. These examples help users get started and explore advanced features. View the Hygraph Examples repo.

Where can I find explainer videos for Hygraph code examples?

Each code example in the Hygraph Examples repository is accompanied by a brief explainer video, available on the Hygraph YouTube playlist. These videos are captioned and cover topics such as NextJS Preview mode, internationalization routing, and working with mutations in Hygraph. Watch the playlist.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details and feature breakdowns, visit the Hygraph pricing page.

Features & Capabilities

What are the key features of Hygraph?

Hygraph provides a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. It supports integrations with popular platforms (Netlify, Vercel, Shopify, BigCommerce, AWS S3, Cloudinary, Lokalise, and more), offers robust security and compliance, and enables rapid content delivery for improved user experience and SEO. Explore Hygraph features.

Does Hygraph offer integrations with other platforms?

Yes, Hygraph offers a wide range of integrations, including hosting and deployment (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), artificial intelligence (AltText.ai), and more. See all integrations.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Developers can leverage this API to build flexible, scalable digital experiences. Learn more about the Hygraph API.

How does Hygraph ensure security and compliance?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. See Hygraph security features.

How does Hygraph optimize content delivery performance?

Hygraph emphasizes optimized content delivery performance, which directly impacts user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. Learn more about performance optimization.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize their tech stack, and brands aiming to scale across geographies, improve development velocity, or re-platform from traditional solutions. See case studies by industry.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. Explore industry case studies.

What business impact can customers expect from using Hygraph?

Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market for digital products, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Learn more about business impact.

Can you share specific customer success stories?

Yes, Hygraph has several notable success stories: Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Read more customer stories.

Who are some of Hygraph's customers?

Hygraph is trusted by leading brands such as Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See all customer case studies.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky user experiences), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Learn more about solved pain points.

How does Hygraph solve these pain points?

Hygraph provides tailored solutions: an intuitive interface for non-technical users, a GraphQL-native, API-first architecture for modernizing legacy systems, content federation for consistent branding, streamlined workflows to reduce operational costs, scalable infrastructure for business growth, and tools for simplifying development and query management. See how Hygraph solves pain points.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.

How does Hygraph address pain points for different personas?

Hygraph tailors solutions for developers (reducing boilerplate code, streamlining queries, adapting to evolving schemas), content creators/project managers (intuitive interface for independent content updates), and business stakeholders (lower operational costs, scalability, faster speed-to-market). See persona-specific solutions.

Technical Requirements & Getting Started

How easy is it to get started with Hygraph?

Hygraph is designed for ease of use, even for non-technical users. You can sign up for a free-forever account and access resources like documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started with Hygraph.

What technical documentation is available for Hygraph?

Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects, including API reference, developer guides, and integration instructions. Access Hygraph documentation.

What resources does Hygraph offer for learning?

Hygraph provides a variety of learning resources, including code examples on GitHub, quick video tutorials, webinars, and a growing list of advanced guides. Explore code examples | Watch quick videos.

Support & Implementation

What customer support is available after purchasing Hygraph?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users can access documentation, video tutorials, and the community Slack channel for assistance. Contact Hygraph support.

What training and technical support does Hygraph provide to help customers get started?

Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Learn about Hygraph support.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access documentation and the community Slack channel for additional support. Contact Hygraph support.

Competition & Comparison

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and intuitive interface. It enables non-technical users to manage content independently, modernizes legacy tech stacks, and streamlines workflows for lower operational costs and faster speed-to-market. These strengths make Hygraph a compelling choice for businesses seeking flexibility and efficiency. See how Hygraph compares.

Ease of Use & Customer Feedback

What do customers say about Hygraph's ease of use?

Customers praise Hygraph for its intuitive and logical interface, describing it as 'super easy to set up and use.' Even non-technical users can start using it right away, making it accessible for both technical and non-technical teams. Read customer feedback.

Blog & Community

Where can I find the Hygraph blog?

The Hygraph Blog provides the latest updates, developer tutorials, and essential guides to content modeling. Visit the Hygraph Blog.

How can I suggest topics for Hygraph example videos?

You can suggest topics for future Hygraph example videos by writing a short message in the Community Slack. The Hygraph team regularly updates the playlist based on user feedback.

Webinar Event: How to Avoid Personalization Tech Traps

Working with the Hygraph Examples Monorepo

Our Developer Advocate, Scott created an explainer video for each of the code examples on the Hygraph examples repository.
Scott Spence

Written by Scott 

Jul 07, 2021
Working with the Hygraph monorepo

Over the past several weeks, I have been making a brief explainer video for each of the code examples in the Hygraph examples repo over on GitHub.

Each video is captioned and available on a YouTube playlist.

I found this a great learning experience for me as I had to familiarise myself with each example, some of my favorite examples were:

We'll be continuing to update the playlist with more example videos so let us know if there is a specific topic you want us to cover! Just write us a short message in our Community Slack and we will keep it in mind.

Blog Author

Scott Spence

Scott Spence

Developer Advocate @Hygraph • Learner of things • Jamstack • Svelte

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