Frequently Asked Questions
Product Features & Capabilities
What is Hygraph's Rich Text React Renderer and how does it work?
Hygraph's Rich Text React Renderer is a custom React package that allows developers to render rich text fields from Hygraph in their React applications. It converts rich text JSON objects into HTML and supports custom renderers for elements like headings, links, and assets. To use it, install @hygraph/rich-text-react-renderer
and import the RichText
component. You can then pass your content and references to render rich text with custom logic. Learn more.
How do I get started with Hygraph Rich Text and React?
To get started, you need a running React project connected to Hygraph, a model with a Rich Text field, and published content. Install @hygraph/rich-text-react-renderer
via npm, fetch your content and references from Hygraph, and use the RichText
component to render the content. For a step-by-step guide, watch Using GraphCMS with ReactJS or review the Hygraph Documentation.
Can I customize how Rich Text is rendered in my React application?
Yes, Hygraph's Rich Text React Renderer allows you to override default HTML elements by passing custom renderers
to the RichText
component. This is useful for integrating with frameworks like Next.js or customizing asset rendering. You can define custom logic for headings, links, bold text, and asset types. See example code in the blog post.
What technical documentation is available for Hygraph and its Rich Text features?
Hygraph provides comprehensive technical documentation covering setup, API usage, field types (including Rich Text), and integration guides. Access the documentation at Hygraph Documentation and the API reference at API Reference.
Integrations & API
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit Hygraph Integrations.
Does Hygraph provide an API for content management?
Yes, Hygraph offers a powerful GraphQL API for fetching and managing content efficiently. The API supports querying Rich Text fields and other content types. Learn more at Hygraph API Reference.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For detailed pricing and feature breakdowns, visit the Hygraph Pricing Page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more details, visit Hygraph Security Features.
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is ideal for modern software companies, enterprises seeking to modernize their tech stack, and brands aiming to scale across geographies or improve development velocity. See case studies.
What industries are represented in Hygraph's customer case studies?
Hygraph's case studies span industries such as Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. Explore case studies.
Can you share some customer success stories with Hygraph?
Yes, Hygraph customers have achieved significant results. For example, Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Read more success stories.
How long does it take to implement Hygraph, and how easy is it to start?
Hygraph is designed for quick implementation and ease of use. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Non-technical users can get started quickly by signing up for a free account and using onboarding guides and documentation. Get started here.
Support & Training
What support and training does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. Customer Success Managers are available for onboarding and ongoing support. Contact Hygraph.
Performance & Business Impact
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. Learn more.
Pain Points & Solutions
What pain points does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). See how Hygraph solves these pains.
How does Hygraph solve pain points for different user personas?
For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, Hygraph lowers operational costs, accelerates speed-to-market, and supports scalability. Learn more.
KPIs & Metrics
What KPIs and metrics are associated with Hygraph's solutions?
Key metrics include time saved on content updates, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, visit Hygraph's blog on CMS KPIs.
Customer Proof
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See customer logos and stories.
Ease of Use
How do customers rate Hygraph's ease of use?
Customers praise Hygraph for its intuitive interface and ease of setup. Feedback includes comments like "super easy to set up and use" and "even non-technical users can start using it right away." The user interface is described as logical and user-friendly for both technical and non-technical teams. Read more feedback.
Newsletter & Blog
Where can I find the Hygraph blog and newsletter?
You can find the latest updates, developer tutorials, and essential guides in the Hygraph Blog. Sign up for the newsletter to stay informed about releases and industry news.