Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For the most up-to-date details, visit the Hygraph pricing page.
Features & Capabilities
What features does Hygraph offer?
Hygraph provides a GraphQL-native architecture, content federation, scalability, and a wide range of integrations. Key features include rapid content delivery, intuitive user interface, robust security, and support for modern development workflows. Learn more at the Hygraph Features page.
What integrations are available with Hygraph?
Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
Does Hygraph provide an API?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Explore the Hygraph API Reference for more details.
Where can I find Hygraph's technical documentation?
Comprehensive technical documentation is available at the Hygraph Documentation page, covering everything from setup to advanced integrations.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit the Hygraph Security Features page.
How does Hygraph ensure data security and compliance?
Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Learn more at the Hygraph Security Features page.
Performance & Technical Requirements
How does Hygraph optimize content delivery performance?
Hygraph is designed for rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. This helps reduce bounce rates and increase conversions. For more information, visit this page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. (Source: ICPVersion2_Hailey.pdf)
What business impact can customers expect from Hygraph?
Customers can expect time savings, faster speed-to-market, improved operational efficiency, and enhanced customer experience through consistent and scalable content delivery. (Source: ICPVersion2_Hailey.pdf)
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See more at the Hygraph Case Studies page.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more customer stories.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (like reliance on developers for content updates, outdated tech stacks, and clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, and scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, and OpenID integration challenges). For more, visit the Hygraph product page.
How does Hygraph solve these pain points?
Hygraph empowers non-technical users with an intuitive interface, modernizes legacy systems with a GraphQL-native, API-first architecture, ensures consistent branding across regions, and streamlines workflows to reduce costs and speed up time-to-market. It also simplifies development, query management, and schema evolution. See detailed solutions at the Hygraph product page.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the Hygraph blog on CMS KPIs.
Support & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for ease of use, even for non-technical users. You can sign up for a free account and access onboarding guides, documentation, and video tutorials. For example, Top Villas launched a new project in just 2 months. Learn more at the Hygraph Documentation page.
What support and training does Hygraph provide?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more, visit the Hygraph Contact Page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers get dedicated onboarding and expert guidance, while all users can access detailed documentation and the community Slack channel. (Source: Hygraph Contact)
Customer Proof & Case Studies
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at the Hygraph Case Studies page.
What feedback have customers given about Hygraph's ease of use?
Customers describe Hygraph as 'super easy to set up and use,' with a logical and user-friendly interface that enables even non-technical users to get started quickly. (Source: Hygraph Try Headless CMS)
Product Information & Vision
What is the primary purpose of Hygraph?
Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. It removes traditional content management pain points through its GraphQL-native architecture. (Source: About Us)
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, helping businesses deliver exceptional digital experiences at scale. Its mission is to remove traditional content management pain points and take Headless CMS to the next level. (Source: About Us)