Frequently Asked Questions

SaaS vs. On-premises Applications

What is Software-as-a-Service (SaaS)?

Software-as-a-Service (SaaS) is software accessed online and hosted in the cloud, rather than installed on individual computers. SaaS is typically licensed via subscription and enables providers to deliver constant updates without disrupting user projects. SaaS products are widely used across industries and have become essential for enterprise software companies. Learn more.

What are on-premises solutions?

On-premises solutions are software installed and run on individual computers or servers within an organization. These solutions predate SaaS and require users to use specific hardware for access. Updates must be installed manually on each device, often bundled into larger releases.

What processes do SaaS providers handle for customers?

SaaS providers manage hardware setup, network maintenance, server management, storage, virtualization, operating systems, middleware, running environments, and application setup. This allows customers to focus on their core business rather than IT infrastructure.

What are the main benefits of SaaS?

SaaS offers cost-efficiency (pay for what you use), reduced upfront investment, auto-scaling during peak traffic, faster time-to-market, quicker setup for new projects, reduced total cost of ownership, and increased team agility.

What IT chores are eliminated by using SaaS?

With SaaS, customers no longer need to plan, schedule, or implement software upgrades, divert IT resources for testing patches, worry about budget variability, or require developers to work overtime on emergencies.

What risks are associated with SaaS and how can they be minimized?

Main risks include data integrity, security, privacy, system availability, and business continuity. These can be minimized by ensuring point-in-time recovery backups, offsite backups, data encryption in transit, SLAs for uptime and support, and content caching.

What is data integrity and why is it important?

Data integrity ensures data is accurate and consistent across systems. It is critical for privacy, security, and proper system function.

How does data encryption protect SaaS users?

Data encryption ensures that critical data is protected during transport (both ingress and egress), reducing the risk of unauthorized access.

What is content caching and why is it important for SaaS?

Content caching stores data in globally distributed servers after the initial request, optimizing performance and providing resilience against infrastructure outages.

How do Service Level Agreements (SLAs) impact SaaS reliability?

SLAs for uptime and support coordinate reliability between customers and providers, ensuring prompt issue resolution and reliable service availability.

What business continuity strategies are recommended for SaaS users?

Recommended strategies include contractual arrangements for migration to dedicated cloud infrastructure and leveraging a vibrant partner community for support.

How does SaaS improve time-to-market for new projects?

SaaS enables faster setup of new application instances, supports agile development practices like microservices, and reduces the time required for deployment.

What are the cost advantages of SaaS over on-premises solutions?

SaaS offers pay-as-you-go pricing, eliminates large upfront investments, and reduces total cost of ownership by outsourcing infrastructure and maintenance.

How can SaaS users ensure data recovery?

Users should verify that their provider offers point-in-time recovery backups and consider offsite backups for critical, frequently changing data.

What role does a partner community play in SaaS business continuity?

A vibrant partner community provides additional support, resources, and expertise, helping organizations maintain continuity in case of provider changes or disruptions.

How do SaaS solutions handle software upgrades?

SaaS providers manage software upgrades centrally, eliminating the need for customers to plan, test, or implement updates themselves.

What is the impact of SaaS on IT resource allocation?

SaaS reduces the need for dedicated IT resources for maintenance, upgrades, and emergency support, allowing organizations to allocate resources more efficiently.

How does SaaS help with budget predictability?

SaaS reduces budget variability by offering predictable subscription pricing and minimizing unexpected costs related to infrastructure and maintenance.

What is the difference between SaaS and on-premises in terms of scalability?

SaaS solutions offer auto-scaling to handle peak traffic and growing user bases, while on-premises solutions require manual scaling and hardware investment.

How does SaaS support agile development practices?

SaaS platforms facilitate agile development by enabling rapid deployment, microservices architecture, and continuous integration/updates.

Pricing & Plans

What pricing plans does Hygraph offer?

Hygraph offers three main pricing plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan is tailored to different team sizes and project needs. See full details.

What features are included in the Hygraph Hobby plan?

The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting/assignment workflow. Sign up.

What does the Hygraph Growth plan cost and include?

The Growth plan starts at $199/month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support. Get started.

What is included in the Hygraph Enterprise plan?

The Enterprise plan offers custom limits on users, roles, entries, locales, API calls, components, remote sources, version retention (up to 1 year), scheduled publishing, dedicated infrastructure, global CDN, security controls, SSO, multitenancy, instant backup recovery, custom workflows, and dedicated support. Try for 30 days or request a demo.

Features & Capabilities

What are the key capabilities and benefits of Hygraph?

Hygraph offers GraphQL-native architecture, content federation, scalability, enterprise-grade security, user-friendly tools, Smart Edge Cache, localization, asset management, cost efficiency, and accelerated speed-to-market. Learn more.

Does Hygraph provide APIs for integration?

Yes, Hygraph offers multiple APIs: Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. See documentation.

What integrations does Hygraph support?

Hygraph supports integrations with DAMs (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, custom SDK/API integrations, and marketplace apps for commerce and PIMs. See full list.

What technical documentation is available for Hygraph?

Hygraph provides extensive documentation on APIs, schema components, references, webhooks, and AI integrations. Access documentation.

How does Hygraph ensure high performance?

Hygraph delivers high-performance endpoints for low latency and high read-throughput, actively measures GraphQL API performance, and provides optimization advice. Read more.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant. See details.

How does Hygraph protect customer data?

Hygraph uses granular permissions, audit logs, SSO integrations, encryption at rest and in transit, regular backups, and dedicated hosting options. Learn more.

Use Cases & Benefits

Who is the target audience for Hygraph?

Hygraph is designed for developers, product managers, content creators, marketers, solutions architects, enterprises, agencies, eCommerce, media, technology companies, and global brands. See case studies.

What industries are represented in Hygraph's case studies?

Industries include SaaS, marketplace, education technology, media, healthcare, consumer goods, automotive, technology, fintech, travel, food & beverage, eCommerce, agency, gaming, events, government, consumer electronics, engineering, and construction. Explore more.

What business impact can customers expect from using Hygraph?

Customers can expect improved operational efficiency, faster speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved 3x faster time-to-market and Samsung improved engagement by 15%. See more.

Can you share specific case studies or success stories?

Yes. Samsung built a scalable API-first app, Dr. Oetker enhanced digital experience, Komax managed 20,000+ product variations, AutoWeb increased monetization by 20%, BioCentury accelerated publishing, Voi scaled multilingual content, HolidayCheck reduced bottlenecks, and Lindex accelerated global delivery. Read case studies.

Who are some of Hygraph's customers?

Notable customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. See full list.

Product Performance & Implementation

How long does it take to implement Hygraph?

Implementation time varies by project. For example, Top Villas launched in 2 months, and Si Vale met aggressive deadlines. Hygraph offers a free API playground and developer account for immediate start. See Top Villas case study.

How easy is it to start using Hygraph?

Hygraph is designed for easy onboarding with a free developer account, structured onboarding calls, training resources, extensive documentation, and a community Slack channel. See documentation.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive UI, ease of setup, custom app integration, independent content management, and real-time changes. Some note complexity for less technical users. Read more.

Pain Points & Solutions

What core problems does Hygraph solve?

Hygraph eliminates developer dependency, modernizes legacy tech stacks, ensures content consistency, improves workflows, reduces costs, accelerates launches, simplifies schema evolution, and optimizes performance. See case studies.

What pain points do Hygraph customers commonly express?

Customers report developer dependency, legacy tech stack challenges, content inconsistency, workflow inefficiencies, high costs, slow launches, scalability issues, schema complexity, integration difficulties, performance bottlenecks, and localization/asset management struggles. See solutions.

How does Hygraph differentiate itself in solving these pain points?

Hygraph stands out with a user-friendly interface, GraphQL-native architecture, content federation, cost efficiency, accelerated speed-to-market, robust APIs, Smart Edge Cache, and enhanced localization/asset management. See differentiation.

What are some case studies relevant to each pain point Hygraph solves?

HolidayCheck reduced developer bottlenecks, Dr. Oetker adopted MACH architecture, Si Vale streamlined content creation, Komax achieved faster launches and lower costs, Samsung scaled globally, and Hygraph case studies highlight technical improvements. See details.

Competition & Comparison

How does Hygraph compare to traditional CMS platforms?

Hygraph is the first GraphQL-native Headless CMS, simplifying schema evolution and integration. It offers content federation, enterprise-grade features, user-friendly tools, scalability, and proven ROI, setting it apart from traditional CMS platforms that rely on REST APIs. Compare here.

Why choose Hygraph over alternatives in the market?

Hygraph offers unique advantages: GraphQL-native architecture, content federation, enterprise-grade features, user-friendly tools, scalability, proven ROI, and market recognition (ranked 2nd out of 102 Headless CMSs in G2 Summer 2025). See ranking.

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Introducing Click to Edit

Comparison: SaaS vs. On-premises Applications

A list of the benefits of software-as-a-service (SaaS) products and recommendations of how to mitigate any risk related to them.
Alex Naydenov

Written by Alex 

Aug 27, 2019
SaaS vs. Self Hosted Headless CMS

Our digital lives are predominantly spent online. Almost gone are the days of .exe files and installers; most programs run in the browser now. Low-cost streaming services make the offline hoarding of music and movies pointless. Our need to have access to all of our files from all our personal and work devices and all our future devices doesn’t allow us to just stay with our offline Word 2000.

Devices are a commodity, cloud hosting is a commodity, and software-as-a-service is what organizations predominantly opt for.

Still, a significant number of mid-market and enterprise companies have to satisfy strict compliance, privacy, security and business continuity rules before committing to a software that is not on their own servers.

Below is a list of the benefits of software-as-a-service (SaaS) products and recommendations of how to mitigate any risk related to them.

Processes you don’t need to take care of with SaaS

SaaS-providers are responsible for a number of processes and tasks that customers don’t need to take care of anymore:

  • Hardware setup, maintenance and replacement
  • Network maintenance
  • Server management
  • Storage management
  • Virtualization processes
  • Operation systems
  • Middleware
  • Running environments
  • Application Setup and Settings.

Benefits of SaaS

By outsourcing these activities to specialized companies, several major savings and improvements can be achieved.

  • Cost-efficiency – you only pay for what you use
  • Smoothing out of expenditures – you don’t have a large, upfront, capital investment
  • Auto-scaling in times of peak traffic
  • Improve time-to-market by agile development practices like microservices
  • Setting up new instances of the application (e.g. for new projects, new users) is much faster
  • The overall cost-of-ownership is reduced and the overall agility of a team is increased

Other chores you don’t need to take care of anymore:

  • You don’t need to take care of planning, scheduling, implementing software upgrades
  • You don’t need to divert IT resources for testing the new upgrades or software patches
  • The risk of budget variability is drastically reduced
  • The time developers need to work overtime on unforeseen emergencies are also significantly reduced.

Still, what are the main risks with SaaS and how to minimize them?

Data integrity, security and privacy

  • Make sure your provider has Point-in-Time-Recovery backups enabled -a standard for Google Cloud and AWS.
  • Offsite backups - Usually more expensive but if you have a significant amount of critical data changing frequently in the cloud, you may want to diversify how and where it is backed up. With an offsite backup you can have an almost real-time version of your data on your own servers.

Data encryption

  • Especially for critical data you need to make sure data is encrypted in transport (both ingress and regress).

Support and system availability

  • Service Level Agreements (SLA) for Uptime - modern software is a chain of dependencies. Your customers depend on you, you depend on your SaaS providers, they depend on their infrastructure providers. An SLA for Uptime is a coordination mechanism and a reliability insurance.
  • Service Level Agreements for Support - although modern SaaS companies are usually responsive to all of their users’ support requests, mid-market and enterprise customers need to ensure a hot-line to their technology providers. It is much cheaper to pay a bit for your problem resolution than to hire a full-time engineer (sysops, etc) taking care of maintenance. Also, having the ear of your vendor means you can gently nudge for features you want to see in your solution soon.
  • Content Caching - even the largest infrastructure providers have outages affecting significant parts of the Internet and the SaaS solutions hosted there. Caching content allows you to hedge against availability glitches.

Business continuity

  • Companies rise and fall all the time, so having a worst-case plan of action is important. Source code escrow clauses in your contract make no sense with SaaS. Code is written and updated daily, so a flash drive in an Escrow agent’s drawer won’t do the trick. One good solution is to contractually arrange for a migration of both the application environment and the data to some sort of dedicated infrastructure in the cloud. This dedicated instance will temporarily be maintained either by the customer itself, or a software agency hired for the purpose.
  • A vibrant partner community around SaaS providers of critical systems is a good insurance.

Frequently Asked Questions

Blog Author

Alex Naydenov

Alex Naydenov

Head of Sales

Alex is the Head of Sales of Hygraph. Previously he's also been a co-founder of the science communication platform PaperHive and has appeared on the Forbes 30 under 30 Europe list for Social Entrepreneurs.

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