Frequently Asked Questions

General Concepts: SaaS vs. On-premises

What is Software-as-a-Service (SaaS)?

Software-as-a-Service (SaaS) is software accessed online and hosted in the cloud, rather than installed on individual computers. SaaS is typically licensed via subscription and enables providers to deliver constant updates without disrupting user projects. SaaS products are used across many industries and are essential for modern enterprise software. Learn more.

What are on-premises solutions?

On-premises solutions are software installed and run on individual computers or servers within an organization. Updates require manual installation on each device, often bundled into larger releases. This approach predates SaaS and requires dedicated hardware management.

What are the main benefits of SaaS compared to on-premises solutions?

SaaS offers several advantages over on-premises solutions, including cost-efficiency (pay only for what you use), reduced upfront investment, auto-scaling during peak traffic, faster setup for new projects, reduced total cost of ownership, and improved team agility. SaaS providers also handle hardware, network, server, and storage management, freeing customers from these responsibilities.

What risks are associated with SaaS solutions and how can they be minimized?

Main risks include data integrity, security, privacy, system availability, and business continuity. To mitigate these, ensure your provider offers point-in-time recovery backups, offsite backups, data encryption in transit, strong SLAs for uptime and support, and content caching. For business continuity, contractually arrange for migration options and rely on a vibrant partner community.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph pricing page.

Features & Capabilities

What features does Hygraph offer?

Hygraph provides a GraphQL-native architecture, content federation, scalability, and a wide range of integrations (including Netlify, Vercel, Shopify, AWS S3, Cloudinary, and more). It supports rapid content delivery, robust security, and an intuitive interface for both technical and non-technical users. See all features.

Does Hygraph support integrations with other platforms?

Yes, Hygraph integrates with platforms for hosting (Netlify, Vercel), eCommerce (Shopify, BigCommerce), localization (Lokalise, Crowdin), digital asset management (AWS S3, Cloudinary, Bynder), personalization (Ninetailed), and more. Explore integrations.

Does Hygraph provide an API?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more about the API.

How does Hygraph optimize content delivery performance?

Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized delivery reduces bounce rates and increases conversions. Read more.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and regulatory compliance. Features include SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. See security features.

How does Hygraph protect data integrity and privacy?

Hygraph ensures data integrity and privacy through enterprise-grade security measures, including encryption at rest and in transit, point-in-time recovery backups, and compliance with major standards (SOC 2 Type 2, ISO 27001, GDPR). Learn more.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software firms, enterprises seeking modernization, and brands aiming to scale globally or improve development velocity. See case studies.

What business impact can customers expect from Hygraph?

Customers can expect time savings, streamlined workflows, faster speed-to-market, and enhanced customer experience through scalable and consistent content delivery. These benefits help modernize tech stacks and drive operational efficiency. Learn more.

Can you share specific customer success stories?

Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories.

What industries are represented in Hygraph's case studies?

Industries include food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. See all case studies.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration). Learn more.

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to reduce costs, accelerates speed-to-market, and supports scalability. Technical solutions include simplified development, streamlined query management, and robust security. See detailed solutions.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.

Technical Requirements & Documentation

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering setup, deployment, API usage, and integrations.

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started here.

What training and support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. Contact support.

Customer Proof & Case Studies

Who are some of Hygraph's customers?

Hygraph is trusted by leading brands such as Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See customer case studies.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Read more feedback.

Competition & Differentiation

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ease of use for non-technical users. It streamlines workflows, reduces costs, and accelerates speed-to-market, making it a strong choice for businesses seeking modern, flexible content management. See product details.

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Comparison: SaaS vs. On-premises Applications

A list of the benefits of software-as-a-service (SaaS) products and recommendations of how to mitigate any risk related to them.
Alex Naydenov

Written by Alex 

Aug 27, 2019
SaaS vs. Self Hosted Headless CMS

Our digital lives are predominantly spent online. Almost gone are the days of .exe files and installers; most programs run in the browser now. Low-cost streaming services make the offline hoarding of music and movies pointless. Our need to have access to all of our files from all our personal and work devices and all our future devices doesn’t allow us to just stay with our offline Word 2000.

Devices are a commodity, cloud hosting is a commodity, and software-as-a-service is what organizations predominantly opt for.

Still, a significant number of mid-market and enterprise companies have to satisfy strict compliance, privacy, security and business continuity rules before committing to a software that is not on their own servers.

Below is a list of the benefits of software-as-a-service (SaaS) products and recommendations of how to mitigate any risk related to them.

Processes you don’t need to take care of with SaaS

SaaS-providers are responsible for a number of processes and tasks that customers don’t need to take care of anymore:

  • Hardware setup, maintenance and replacement
  • Network maintenance
  • Server management
  • Storage management
  • Virtualization processes
  • Operation systems
  • Middleware
  • Running environments
  • Application Setup and Settings.

Benefits of SaaS

By outsourcing these activities to specialized companies, several major savings and improvements can be achieved.

  • Cost-efficiency – you only pay for what you use
  • Smoothing out of expenditures – you don’t have a large, upfront, capital investment
  • Auto-scaling in times of peak traffic
  • Improve time-to-market by agile development practices like microservices
  • Setting up new instances of the application (e.g. for new projects, new users) is much faster
  • The overall cost-of-ownership is reduced and the overall agility of a team is increased

Other chores you don’t need to take care of anymore:

  • You don’t need to take care of planning, scheduling, implementing software upgrades
  • You don’t need to divert IT resources for testing the new upgrades or software patches
  • The risk of budget variability is drastically reduced
  • The time developers need to work overtime on unforeseen emergencies are also significantly reduced.

Still, what are the main risks with SaaS and how to minimize them?

Data integrity, security and privacy

  • Make sure your provider has Point-in-Time-Recovery backups enabled -a standard for Google Cloud and AWS.
  • Offsite backups - Usually more expensive but if you have a significant amount of critical data changing frequently in the cloud, you may want to diversify how and where it is backed up. With an offsite backup you can have an almost real-time version of your data on your own servers.

Data encryption

  • Especially for critical data you need to make sure data is encrypted in transport (both ingress and regress).

Support and system availability

  • Service Level Agreements (SLA) for Uptime - modern software is a chain of dependencies. Your customers depend on you, you depend on your SaaS providers, they depend on their infrastructure providers. An SLA for Uptime is a coordination mechanism and a reliability insurance.
  • Service Level Agreements for Support - although modern SaaS companies are usually responsive to all of their users’ support requests, mid-market and enterprise customers need to ensure a hot-line to their technology providers. It is much cheaper to pay a bit for your problem resolution than to hire a full-time engineer (sysops, etc) taking care of maintenance. Also, having the ear of your vendor means you can gently nudge for features you want to see in your solution soon.
  • Content Caching - even the largest infrastructure providers have outages affecting significant parts of the Internet and the SaaS solutions hosted there. Caching content allows you to hedge against availability glitches.

Business continuity

  • Companies rise and fall all the time, so having a worst-case plan of action is important. Source code escrow clauses in your contract make no sense with SaaS. Code is written and updated daily, so a flash drive in an Escrow agent’s drawer won’t do the trick. One good solution is to contractually arrange for a migration of both the application environment and the data to some sort of dedicated infrastructure in the cloud. This dedicated instance will temporarily be maintained either by the customer itself, or a software agency hired for the purpose.
  • A vibrant partner community around SaaS providers of critical systems is a good insurance.

Frequently Asked Questions

Blog Author

Alex Naydenov

Alex Naydenov

Head of Sales

Alex is the Head of Sales of Hygraph. Previously he's also been a co-founder of the science communication platform PaperHive and has appeared on the Forbes 30 under 30 Europe list for Social Entrepreneurs.

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