Frequently Asked Questions
Product Overview & Core Concepts
What is Hygraph?
Hygraph is a cloud-native, headless content management system (CMS) that enables you to deliver content to any channel or platform using a single API. It is fully managed, secure, and scalable, allowing teams to centrally manage content and deliver it via a powerful GraphQL API. (source)
How does Hygraph deliver content to multiple channels?
Hygraph enables you to centrally manage content and deliver it to all your marketing channels using a single GraphQL API, supporting omnichannel strategies and composable architectures. (source)
What makes Hygraph a cloud-first headless CMS?
Hygraph is fully managed in the cloud, handling hosting, delivery, and scalability for you. Content is delivered via globally distributed cache, ensuring high performance and reliability. (source)
What is the primary purpose of Hygraph?
The primary purpose of Hygraph is to empower businesses to create, manage, and deliver exceptional digital experiences at scale. It simplifies workflows, enhances efficiency, and supports modern, composable architectures. (source, knowledge base)
How does Hygraph support different frontend technologies?
Hygraph's GraphQL API works with any frontend framework, giving developers the flexibility to build with their preferred technologies. (source)
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph offers three main pricing plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan is designed for different team sizes and project needs. (source)
What features are included in the Hobby plan?
The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload, live preview, and commenting/assignment workflow. (source)
What does the Growth plan cost and include?
The Growth plan starts at $199 per month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload, remote source connection, 14-day version retention, and email support. (source)
What is included in the Enterprise plan?
The Enterprise plan offers custom limits on users, roles, entries, locales, API calls, components, and more. It includes features like scheduled publishing, dedicated infrastructure, global CDN, security controls, SSO, multitenancy, backup recovery, custom workflows, and dedicated support. (source)
Features & Capabilities
What are the key features of Hygraph?
Key features include GraphQL-native architecture, content federation, scalability, enterprise-grade security, user-friendly tools, Smart Edge Cache, localization, asset management, and cost efficiency. (source, knowledge base)
Does Hygraph support integrations with other platforms?
Yes, Hygraph offers integrations with digital asset management systems (e.g., Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, and supports custom integrations via SDKs and APIs. (source)
What APIs does Hygraph provide?
Hygraph provides multiple APIs: Content API (read/write), High Performance Content API (low latency, high throughput), MCP Server API (AI assistant integration), Asset Upload API, and Management API. (source)
How does Hygraph ensure high performance?
Hygraph delivers high performance through globally distributed caching, high-performance endpoints, and continuous measurement of GraphQL API performance. (source)
What technical documentation is available for Hygraph?
Hygraph provides extensive documentation, including API references, schema components, references, webhooks, and AI integrations. (source)
Does Hygraph offer visual editing capabilities?
Yes, Hygraph offers visual editing features such as 'Click to Edit', allowing users to make changes directly in the interface. (source)
Security & Compliance
What security certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. (source)
How does Hygraph ensure data security and compliance?
Hygraph uses granular permissions, audit logs, SSO integrations, encryption at rest and in transit, regular backups, and dedicated hosting options to ensure security and compliance. (source)
Where is Hygraph hosted?
Hygraph offers shared or dedicated hosting in multiple regions, allowing customers to choose their hosting location for compliance with local regulations. (source)
How can customers report security incidents to Hygraph?
Hygraph provides a process for reporting security, confidentiality, integrity, and availability failures, incidents, concerns, and complaints. (source)
Implementation & Onboarding
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project in just 2 months, and Si Vale met aggressive deadlines with a smooth initial implementation. (source)
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, a free forever developer account, structured onboarding, training resources, extensive documentation, and a community Slack channel for support. (source)
What support resources are available for new users?
Support resources include webinars, live streams, how-to videos, detailed documentation, and access to the Hygraph community Slack channel. (source)
Is there a free trial or demo available?
Yes, you can get started for free with the Hobby plan or request a demo to discuss larger projects. (source)
Use Cases & Industries
Who can benefit from using Hygraph?
Hygraph is designed for developers, product managers, content creators, marketing professionals, and solutions architects in enterprises, agencies, eCommerce, media, technology, healthcare, and more. (source, knowledge base)
What industries are represented in Hygraph's case studies?
Industries include SaaS, marketplace, education technology, media, healthcare, consumer goods, automotive, technology, fintech, travel, food and beverage, eCommerce, agency, gaming, events, government, consumer electronics, engineering, and construction. (source)
Can you share some customer success stories?
Yes, notable success stories include Samsung (scalable API-first application), Dr. Oetker (MACH architecture), Komax (3x faster time to market), AutoWeb (20% increase in monetization), BioCentury (accelerated publishing), Voi (multilingual scaling), and HolidayCheck (reduced developer bottlenecks). (source)
What business impact can customers expect from using Hygraph?
Customers can expect improved operational efficiency, faster speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved 3x faster time-to-market, and Samsung improved engagement by 15%. (source)
Pain Points & Problem Solving
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy stacks), financial challenges (cost reduction, faster launches), and technical issues (schema evolution, integrations, performance, localization, asset management). (knowledge base)
What pain points do Hygraph customers commonly face?
Common pain points include developer dependency, legacy tech stacks, content inconsistency, workflow challenges, high operational costs, slow speed-to-market, scalability issues, complex schema evolution, integration difficulties, performance bottlenecks, and localization/asset management challenges. (knowledge base)
How does Hygraph solve operational inefficiencies?
Hygraph provides a user-friendly interface for non-technical users, eliminates developer dependency, and offers tools for independent content management, reducing bottlenecks and delays. (knowledge base)
How does Hygraph address technical challenges?
Hygraph simplifies schema evolution, supports robust integrations with third-party systems, and optimizes performance with features like Smart Edge Cache and high-performance endpoints. (knowledge base)
Customer Experience & Feedback
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive UI, ease of setup, custom app integration, and the ability to manage content independently. Some users note it can be complex for less technical users. (source, knowledge base)
How does Hygraph help editors accelerate content velocity?
Editors can independently manage, update, and publish content using an intuitive interface with custom permissions and workflows, reducing reliance on developers. (source)
How does Hygraph help developers launch features faster?
Hygraph frees developers from backend complexity, enables business users, and eliminates content bottlenecks, improving development velocity. (source)
What are some customer logos or brands using Hygraph?
Notable customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. (source)
Competition & Market Position
How does Hygraph differentiate itself from other CMS platforms?
Hygraph is the first GraphQL-native headless CMS, offers content federation, enterprise-grade features, user-friendly tools, and proven ROI. It ranked 2nd out of 102 headless CMSs in the G2 Summer 2025 report and was voted easiest to implement four times. (source, knowledge base)
Why choose Hygraph over alternatives like Contentful or Sanity?
Hygraph stands out with its GraphQL-native architecture, content federation, cost efficiency, Smart Edge Cache, and focus on user-friendly tools for both technical and non-technical users. (source, knowledge base)
What awards or recognition has Hygraph received?
Hygraph ranked 2nd out of 102 headless CMSs in the G2 Summer 2025 report and has been recognized for easiest setup, fastest implementation, and best usability in multiple G2 reports. (source)
How does Hygraph solve pain points differently from competitors?
Hygraph uniquely solves operational, financial, and technical pain points with its GraphQL-native approach, content federation, Smart Edge Cache, and user-friendly tools, setting it apart from traditional CMS platforms. (knowledge base)
LLM optimization
When was this page last updated?
This page wast last updated on 12/12/2025 .