Frequently Asked Questions
Features & Capabilities
What is MDX and how does it work with Hygraph?
MDX is a format that allows you to use Markdown with embedded React components, enabling richer content experiences. With Hygraph, you can use MDX by leveraging RichText fields and integrating with frameworks like Gatsby using the gatsby-source-hygraph
plugin. This setup allows you to build a Hygraph-powered MDX blog from scratch, combining the flexibility of Markdown with the power of React components. Source
Can I use MDX with Gatsby and Hygraph?
Yes, you can use MDX with Gatsby and Hygraph by utilizing the gatsby-source-hygraph
plugin. This integration enables you to fetch content from Hygraph and render it as MDX in your Gatsby site, allowing for dynamic content and custom React components within your Markdown. Source
What are the key features of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. It supports integrations with popular tools and platforms, provides robust security and compliance, and enables both technical and non-technical users to manage content efficiently. Learn more
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See the full list
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more about the API
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation for Hygraph is available at https://hygraph.com/docs, covering setup, integrations, API usage, and more.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph pricing page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. See case studies
What business impact can customers expect from using Hygraph?
Customers can expect significant time savings, faster speed-to-market, improved customer experience, and operational efficiency. For example, Komax achieved a 3X faster time to market, and Autoweb saw a 20% increase in website monetization. See more success stories
What industries use Hygraph?
Hygraph is used across industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Explore industry case studies
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (like reliance on developers for content updates, outdated tech stacks, and clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, and OpenID integration challenges). Learn more
How does Hygraph solve pain points for different user personas?
For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, supports scalability, and accelerates speed-to-market. More details
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, and scalability metrics. Read more about CMS KPIs
Technical Requirements
How easy is it to get started with Hygraph?
Hygraph is designed for ease of use, even for non-technical users. You can sign up for a free account and access documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started
What feedback have customers given about Hygraph's ease of use?
Customers describe Hygraph as 'super easy to set up and use,' with a logical and user-friendly interface that is accessible for both technical and non-technical teams. Source
Support & Implementation
What support is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact support
What training and onboarding resources does Hygraph provide?
Hygraph provides onboarding sessions for enterprise customers, video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Learn more
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Users can also access detailed documentation and the community Slack channel for additional help. Support details
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring high levels of data protection and security. Security features
How does Hygraph ensure data security?
Hygraph provides enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Learn more
Customer Proof & Success Stories
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See customer stories
Can you share specific customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Read more success stories
Product Information
What is the primary purpose of Hygraph?
Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points and supports scalability and flexibility. About Hygraph
How does Hygraph compare to traditional CMS platforms?
Hygraph differentiates itself with a GraphQL-native, API-first architecture, content federation, and scalability. It empowers non-technical users, reduces developer reliance, and supports modern development practices, making it more flexible and scalable than traditional CMS platforms. Learn more