Frequently Asked Questions

Product Information & Remote Sources

What are remote sources in Hygraph?

Remote sources in Hygraph are external systems or products that hold content which can be combined with content in Hygraph into a single API. This feature empowers teams to enrich their Hygraph projects with data from external services easily and programmatically, enabling a low-code approach to content federation. For more details, see Hygraph Remote Sources Documentation.

What is content federation and how does it work in Hygraph?

Content federation in Hygraph allows teams to connect multiple best-of-breed services to provide rich, reusable content modeled for a single intended outcome. It unifies fragmented content from various services into a single source, eliminating content silos and enabling teams to use the most reliable, up-to-date data without maintaining multiple copies. Learn more at Hygraph Content Federation.

What are the practical benefits of using remote sources and content federation in Hygraph?

Remote sources and content federation in Hygraph enable teams to build optimized, data-rich applications by connecting services like PIM, payments, and content into a single content hub. This centralization streamlines workflows, ensures access to current data, and eliminates manual data entry. For example, in eCommerce, teams can instantly see inventory changes and update content without checking multiple systems. For more details, see Working with Remote Sources Blog.

Is content federation reliable enough to build a business on?

Yes, content federation in Hygraph is reliable and can serve as the backbone for scalable business infrastructure. It creates a central hub where data flows easily between services and is reflected in a single interface, optimizing time and workflows. Hygraph's caching infrastructure adds performance and security, making it a robust solution for growing businesses. Source: Blog.

How do remote sources improve workflows for teams?

Remote sources allow teams to connect multiple services and automate data flows, eliminating manual data entry and reducing errors. This enables teams to focus on creating new content and optimizing projects, increasing productivity and ensuring the most current data is always available. Source: Blog.

Features & Capabilities

What are the key features of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and a wide range of integrations (including Netlify, Vercel, Shopify, BigCommerce, AWS S3, Cloudinary, Lokalise, and more). It provides a powerful GraphQL API, intuitive user interface, and robust security features. For a full list, visit Hygraph Features.

Does Hygraph support integrations with other platforms?

Yes, Hygraph supports integrations with platforms such as Netlify, Vercel, Shopify, BigCommerce, AWS S3, Cloudinary, Lokalise, Crowdin, Bynder, Mux, and more. For a complete list, visit Hygraph Integrations.

Does Hygraph provide an API for developers?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at Hygraph API Reference.

How does Hygraph optimize content delivery performance?

Hygraph is designed for optimized content delivery, ensuring rapid distribution and responsiveness. This reduces bounce rates, increases conversions, and positively impacts user experience and search engine rankings. For more details, see Headless CMS Checklist.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more details, visit Hygraph Security Features.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the Hygraph Pricing Page.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. Source: ICPVersion2_Hailey.pdf.

What business impact can customers expect from using Hygraph?

Customers can expect significant time savings, ease of use, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source: ICPVersion2_Hailey.pdf.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. See more at Hygraph Case Studies.

Can you share specific customer success stories using Hygraph?

Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.

Who are some of Hygraph's customers?

Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph solves operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). For more details, visit Hygraph Product Page.

How does Hygraph address the pain points faced by different personas?

For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, accelerates speed-to-market, and supports scalability. Solutions are tailored to each persona's needs. Source: Product Page.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, see CMS KPIs Blog.

Support & Implementation

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Learn more at Hygraph Documentation.

What support and training does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. For more details, visit Hygraph Contact Page.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users can access documentation and the community Slack channel for additional help. Source: Contact Page.

Competition & Differentiation

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ease of use for both technical and non-technical users. It streamlines workflows, reduces operational costs, and supports rapid project delivery. For more details, visit Hygraph Product Page.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

Working with Remote Sources to Connect your Services

Remote sources are systems or products that holds content that needs to be combined with content in Hygraph into a single API.
Emily Nielsen

Written by Emily 

Jul 15, 2022
 Working with Remote Sources in Hygraph

Earlier this month, we released remote sources as a key piece of the puzzle we like to call Content federation - enabling teams to build optimized, data-rich applications, where they can use existing content paired with new microservices to build user-friendly applications with a single content entry point. Teams will be able to load data from a single, manageable interface, sparing developers from having to create custom middleware.

#What is a remote source?

A remote source is an external system or product that holds content that needs to be combined with content in Hygraph into a single API. Remote sources empower teams to enrich their Hygraph projects with data from external services easily and programmatically. Remote sources can be easily added to your schema through our user interface, allowing a unique low-code approach to content federation. This powerful feature saves developers time by creating a reliable stream of up to date information that is available from the content API and gives teams greater flexibility to model content that will suit the needs of their projects.

You can find detailed documentation on how to add remote sources here.

#What are the benefits of content federation?

Content federation allows teams to connect multiple best of breed services to provide rich, reusable content that is modeled for a single intended outcome. The best-of-breed approach ensures that teams are using the services which are the best fit for their needs and that they aren’t weighed down by extra functionality teams do not use. Content federation empowers teams to query the data from the various services from a single source, Hygraph, to have all fragmented content unified. Just some of the benefits of content federation include ridding projects of content silos, using the most reliable data for a project, and using existing content without the need to maintain copies.


Rid projects of Content Silos

Content silos can sometimes feel like an inevitable byproduct of a microservice architecture. Content federation, however, eliminates content silos by sourcing data from existing services directly from a single API, in this case, Hygraph. This keeps teams from having to migrate data from old systems into their content platform and ensures that the frontend has the most current version of data.


Use the most reliable data

Because the data is being sourced directly from all systems when requested, the data will always be accurate. Teams are no longer copying and pasting from various services. With content federation, unconscious copying errors cannot happen and teams never need to worry about using data that is out of date. This is critical as teams scale because datasets will become larger and more complex.


Improve workflows

By connecting multiple best of breed services, teams have the functionality they need without time-consuming workarounds. Teams no longer need to manually pull data together into their content platform from several services. Instead, content federation allows teams to focus on creating new content and optimizing the larger project. With access to better data with more time on their hands, teams can create optimized workflows that increase productivity. Take for example if in an eCommerce project the inventory of a specific product managed in a PIM drops below a certain level, this information could require a team member to add a “Low Stock tag” in their content platform to be displayed to the end-user. This new workflow is rapidly accelerated by content teams not needing to check several systems to see the updated inventory numbers.


Use existing content that is modeled for a specific purpose

Teams are no longer weighed down by time-consuming data entry processes. The existing content which lives in other services but is not in an ideal format for an end-user is still valuable when it is sourced via content federation. Data from several services can be brought together to build data-rich content models. Reusing puts the power back in the hands of the team to decide how to build their tech stack and enables them to choose services with the functionality they need without the deadweight of features they don’t need.


#How can content federation benefit my team on a practical level?

On a high-level, content federation can be exciting, but it is even more impressive when you see a practical application of federation and how it unlocks the ability for teams to build more powerful applications. One of the most straightforward illustrations of how content federation can give your project a boost is with an eCommerce project. Ecommerce projects rely on accurate, current data, clean UX, and straightforward UI.


Content federation ensures that you can easily connect services from PIM, to Payments, to Content and centralize it to a single content hub, instead of all of this data living in separate systems. The central content hub enables content teams to see the most up to date information regarding inventory, current promotions, and branding refinements. In creating a confluence of data streams in Hygraph, teams can model projects so that they best suit the needs of the project, without weeks of manual work, gluing systems together.


#Is content federation reliable enough to build a business on?

Content federation can easily become the backbone of companies that are looking to build infrastructure that will scale with them or meet the needs of their demanding existing businesses. In creating a central content hub where data flows easily between services and is reflected in a single interface, teams will be able to optimize time, workflows with ease. Not only is content federation a reliable approach for companies to take, in many cases it is a necessary one. Teams that are struggling to scale because they have not yet implemented the core processes to grow in the long term. Content federation allows services to source the most up to date information directly from Hygraph. The central hub of data will give teams quickly, programmatic access to data that typically lives in a plethora of different systems, eliminating data silos, removing the glue code, and saving teams time and headaches. With our strong caching infrastructure on top, we're providing an additional layer of performance and security on your entire tech stack.

To get started with using remote fields and understanding how content federation can accelerate your business goals, check out the documentation or get in touch for a demo.

Blog Author

Emily Nielsen

Emily Nielsen

Emily manages content and SEO at Hygraph. In her free time, she's a restaurant lover and oat milk skeptic.

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