Frequently Asked Questions
Product Information & Remote Sources
What are remote sources in Hygraph?
Remote sources in Hygraph are external systems or products that hold content which can be combined with content in Hygraph into a single API. This feature empowers teams to enrich their Hygraph projects with data from external services easily and programmatically, enabling a low-code approach to content federation. For more details, see Hygraph Remote Sources Documentation.
What is content federation and how does it work in Hygraph?
Content federation in Hygraph allows teams to connect multiple best-of-breed services to provide rich, reusable content modeled for a single intended outcome. It unifies fragmented content from various services into a single source, eliminating content silos and enabling teams to use the most reliable, up-to-date data without maintaining multiple copies. Learn more at Hygraph Content Federation.
What are the practical benefits of using remote sources and content federation in Hygraph?
Remote sources and content federation in Hygraph enable teams to build optimized, data-rich applications by connecting services like PIM, payments, and content into a single content hub. This centralization streamlines workflows, ensures access to current data, and eliminates manual data entry. For example, in eCommerce, teams can instantly see inventory changes and update content without checking multiple systems. For more details, see Working with Remote Sources Blog.
Is content federation reliable enough to build a business on?
Yes, content federation in Hygraph is reliable and can serve as the backbone for scalable business infrastructure. It creates a central hub where data flows easily between services and is reflected in a single interface, optimizing time and workflows. Hygraph's caching infrastructure adds performance and security, making it a robust solution for growing businesses. Source: Blog.
How do remote sources improve workflows for teams?
Remote sources allow teams to connect multiple services and automate data flows, eliminating manual data entry and reducing errors. This enables teams to focus on creating new content and optimizing projects, increasing productivity and ensuring the most current data is always available. Source: Blog.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and a wide range of integrations (including Netlify, Vercel, Shopify, BigCommerce, AWS S3, Cloudinary, Lokalise, and more). It provides a powerful GraphQL API, intuitive user interface, and robust security features. For a full list, visit Hygraph Features.
Does Hygraph support integrations with other platforms?
Yes, Hygraph supports integrations with platforms such as Netlify, Vercel, Shopify, BigCommerce, AWS S3, Cloudinary, Lokalise, Crowdin, Bynder, Mux, and more. For a complete list, visit Hygraph Integrations.
Does Hygraph provide an API for developers?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at Hygraph API Reference.
How does Hygraph optimize content delivery performance?
Hygraph is designed for optimized content delivery, ensuring rapid distribution and responsiveness. This reduces bounce rates, increases conversions, and positively impacts user experience and search engine rankings. For more details, see Headless CMS Checklist.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more details, visit Hygraph Security Features.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the Hygraph Pricing Page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. Source: ICPVersion2_Hailey.pdf.
What business impact can customers expect from using Hygraph?
Customers can expect significant time savings, ease of use, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source: ICPVersion2_Hailey.pdf.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. See more at Hygraph Case Studies.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph solves operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). For more details, visit Hygraph Product Page.
How does Hygraph address the pain points faced by different personas?
For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, accelerates speed-to-market, and supports scalability. Solutions are tailored to each persona's needs. Source: Product Page.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, see CMS KPIs Blog.
Support & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for quick onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Learn more at Hygraph Documentation.
What support and training does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. For more details, visit Hygraph Contact Page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users can access documentation and the community Slack channel for additional help. Source: Contact Page.
Competition & Differentiation
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ease of use for both technical and non-technical users. It streamlines workflows, reduces operational costs, and supports rapid project delivery. For more details, visit Hygraph Product Page.