What is Hygraph and how was it used by Cleveland Clinic?

Hygraph is a GraphQL-native Headless CMS that enables organizations to build, manage, and deliver digital experiences at scale. Cleveland Clinic used Hygraph to power its augmented reality platform, allowing users to explore art and architecture across nine global facilities. The platform provides context to art pieces, enables engagement with artists through video and audio, and helps visitors find amenities within Cleveland Clinic campuses.

What are the main use cases for Hygraph in the Cleveland Clinic project?

In the Cleveland Clinic case study, Hygraph was used for applications and platforms, as well as IoT and other displays. The augmented reality app showcases art and architecture, provides multimedia engagement, and supports wayfinding across 12+ locations featured in the app.

Which industries can benefit from Hygraph?

Hygraph is suitable for industries such as healthcare, wellness, fitness, ecommerce, automotive, technology, food and beverage, manufacturing, and more. It is ideal for organizations seeking to modernize legacy tech stacks, deliver localized content, and manage digital experiences at scale.

What are the key features of Hygraph highlighted in the Cleveland Clinic case study?

The Cleveland Clinic project leveraged Hygraph's GraphQL API, intuitive user interface, and flexible content modeling. These features enabled rapid schema setup (in minutes), easy enrichment of content, and daily use by both developers and content editors.

How does Hygraph's GraphQL API benefit users?

Hygraph's GraphQL API allows users to set up powerful APIs in minutes, offering concise and logical syntax. This enables developers to migrate from REST to GraphQL easily and supports efficient data retrieval and integration for modern applications.

Is Hygraph easy for non-technical users to use?

Yes, Hygraph is praised for its intuitive user interface, making it accessible for both technical and non-technical users. Content teams at Cleveland Clinic were able to regularly enrich the app with new information, and Hygraph has been recognized for 'Best Usability' in Summer 2023.

What performance benefits does Hygraph offer?

Hygraph delivers exceptional performance through features like Smart Edge Cache for faster content delivery, high-performance endpoints, and optimized GraphQL API usage. These capabilities make it suitable for high-traffic, global audiences.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure robust security and adherence to international standards.

What security features are available in Hygraph?

Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs.

How long does it take to implement Hygraph?

Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's free API playground and developer account allow teams to start immediately.

What resources are available to help customers get started with Hygraph?

Hygraph provides a structured onboarding process, including introduction calls, account provisioning, business and technical kickoffs, and content schema guidance. Training resources include webinars, live streams, how-to videos, and extensive documentation.

What support options are available to Hygraph customers?

Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, and dedicated Customer Success Managers for enterprise clients.

How does Hygraph handle maintenance and upgrades?

Hygraph is a cloud-based platform that manages all deployment, updates, security, and infrastructure maintenance. Upgrades and new features are integrated seamlessly, and troubleshooting is supported by multiple channels and self-service resources.

What problems does Hygraph solve for organizations like Cleveland Clinic?

Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and enhancing localization and asset management).

How does Hygraph differentiate itself from other CMS solutions?

Hygraph stands out as the first GraphQL-native Headless CMS, offering content federation, user-friendly tools, enterprise-grade security, and robust integration capabilities. It provides flexibility, scalability, and composability for modern digital experiences, setting it apart from competitors like Sanity, Prismic, and Contentful.

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. Explore more case studies at Hygraph Case Studies.

Where can I find more case studies about Hygraph's use cases?

You can explore a comprehensive collection of case studies, including Cleveland Clinic, Komax, Stobag, Dr. Oetker, Samsung, Vision Healthcare, and more at Hygraph Case Studies.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, visit the CMS KPIs blog.

Cleveland Clinic and Hygraph: Case Study

Snapshot

The Cleveland Clinic is an American academic medical organization with 10 regional hospitals and 19 family health centers in the U.S., Canada and the U.A.E. and employs over 52,000 people. Cleveland Clinic is consistently ranked as one of the best hospitals in the United States and it became the first American healthcare provider to become a signatory to the United Nations Global Compact

Their Augmented Reality application is developed by the New York studio Line Break and powered by Hygraph. It enables users to explore the art and architecture of nine Cleveland Clinic facilities across the globe by accessing information both on-site and remotely. The application provides context to the art housed at their facilities, allows users to engage with artists through video and audio recordings, and helps visitors find amenities within the various Cleveland Clinic campuses.

Hygraph provides the power and flexibility to service a wide array of applications while still being intuitive enough for anyone to maintain.

Nien LamCo-Founder at Line Break

The Process

When Line Break started qualifying their needs for headless content management, they looked at some of the hosted solutions which were too big and expensive (for example IBM Websphere). Homebrew solutions like combining a MongoDB-based backend with a React frontend didn’t give them the “hands-off” scalability they required.

Hygraph struck the right balance for them with the simplicity and intuitive design they were seeking. Hygraph has become a daily flexible tool for both the Developers and the Content Editors of Line Break and Cleveland Clinic.

Why Hygraph?

The Cleveland Clinic team chose Hygraph for the following reasons.

GraphQL Content APIs APIs

In the past, Line Break built RESTful APIs for its clients, and were keen to migrate from REST to GraphQL. Building the AR+ App was the first time that Line Break worked with GraphQL. They found that the syntax is concise and logical; you can set up powerful APIs in minutes.

Intuitive UI

The intuitive Hygraph UI enables the Content Teams to enrich the app with more information around the art pieces, the artists, and other helpful resources for those at Cleveland Clinic. The Content Editing functionality has all of the functionality the team needs, and is simple enough for the content team to use regularly.

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