Frequently Asked Questions

Use Cases & Benefits

What industry does PharmaDoctor operate in?

PharmaDoctor operates in the Healthcare, Wellness, and Fitness industry, providing clinical service packages to patients through pharmacies. Source

How did Hygraph help PharmaDoctor improve their content publishing speed?

With Hygraph, PharmaDoctor reduced their content publishing time from several weeks to just 20 minutes. This rapid deployment was essential for responding quickly to health crises and keeping website information up to date. Source

What are the main benefits PharmaDoctor experienced by using Hygraph?

PharmaDoctor benefited from optimized workflows, the ability to publish content in minutes, intuitive content modeling, a sleek app interface, and hassle-free content creation with rich-text and markdown editors. They also leveraged the free API playground for immediate onboarding. Source

What problems does Hygraph solve for companies like PharmaDoctor?

Hygraph addresses operational inefficiencies (such as developer dependency and slow content updates), financial challenges (high operational costs, slow speed-to-market), and technical issues (complex schema evolution, integration difficulties, cache issues, localization, and asset management). Source, Knowledge Base

Features & Capabilities

What key features does Hygraph offer?

Hygraph provides a GraphQL API Playground, GraphQL References for modular content blocks, a Rich Text Editor, content federation, Smart Edge Cache for performance, custom roles, project backups, and extensive integration capabilities. Source

How does Hygraph's content modeling benefit users?

Hygraph's intuitive content modeling allows teams to embrace structured content approaches and build modular schemas, even without prior experience. The Relations feature enables complex connections between content types, supporting scalable and flexible content architectures. Source

How does Hygraph support fast onboarding and immediate use?

Hygraph offers a free API playground and a free forever developer account, allowing teams to start working immediately without lengthy onboarding. Structured onboarding processes and extensive documentation further support rapid adoption. Source

What performance metrics are associated with Hygraph?

PharmaDoctor achieved a Lighthouse Performance Score of 92+ and reduced content publishing time to 20 minutes. Hygraph's Smart Edge Cache and high-performance endpoints further enhance speed and reliability for content delivery. Source, Performance Blog

Technical Requirements

What technologies did PharmaDoctor integrate with Hygraph?

PharmaDoctor paired Hygraph with Angular, AWS Apache, and a legacy database system to create a modern, high-performing website. Source

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and adherence to international standards. Source

What security features does Hygraph offer?

Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a transparent process for reporting security issues. Source

Support & Implementation

How easy is it to implement Hygraph and get started?

Hygraph is designed for fast implementation and easy onboarding. Teams can start immediately with the free API playground and developer account. Structured onboarding includes introduction calls, account provisioning, and technical/content kickoffs. Training resources and extensive documentation are available for support. Source

What customer support options are available for Hygraph users?

Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and dedicated Customer Success Managers for enterprise customers. Source

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform that handles all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported by multiple channels including 24/7 support, Intercom chat, and comprehensive documentation. Knowledge Base

Customer Success & Case Studies

Where can I find more case studies about Hygraph's use cases?

You can explore a comprehensive collection of Hygraph case studies, including PharmaDoctor, Komax, Stobag, Samsung, Dr. Oetker, BioCentury, Vision Healthcare, and more, on our case studies page.

Can you share a customer testimonial about Hygraph?

Judit Mora, Head of Production and UX at PharmaDoctor, stated: "Content publishing, which with the previous system took weeks, now takes minutes with Hygraph. The industry was totally gobsmacked by our speed of deployments." Source

KPIs & Metrics

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI, speed to market, maintenance costs, scalability metrics, and performance during peak usage. Source

See Hygraph MCP Server, AI Agents, and Editorial Experience Upgrades in Action

PharmaDoctor publishes content with Hygraph to deliver a modern web experience

Case study cover image

20

Minutes to publish new content, not weeks

92+

Lighthouse Performance Score

Snapshot

PharmaDoctor empowers pharmacists to do more than just dispense prescriptions. Throughout their 20 years in operation, PharmaDoctor has enabled pharmacists to provide clinical service packages to patients from administering vaccinations to treating hay fever to conducting COVID-19 tests for pharmacy teams. Patients can receive treatments for clinical services with more convenience, saving them a trip to the doctors office while still receiving treatment from a trained healthcare professional.

Content publishing, which with the previous system took weeks, now takes minutes with Hygraph. The industry was totally gobsmacked by our speed of deployments.
Judit Mora
Judit MoraHead of Production and UX at PharmaDoctor

The Process

With quality and convenience being essential to the PharmaDoctor model, the innovation team was tasked with building a new website that could handle their high volume of traffic and give users a modern user experience. PharmaDoctor needed a fast solution that would give more independence to the content team, speed up development time, and ultimately create a pleasant, modern website for both pharmacies and patients.

After evaluating several headless CMS, Hygraph stood out as the right choice for the project. Hygraph offered a straightforward way to split the content for the patient and pharmacist sites and develop quickly.

Why Hygraph?

The PharmaDoctor team chose Hygraph for the following reasons.

Powerful Content Modeling

The experience of modeling content within Hygraph was intuitive and allowed the PharmaDoctor team to fully embrace the structured content approach in building their schema, even without having experience. The Development team made use of the GraphQL Relations extensively to build modular content blocks.

Content Creation Features

The content team benefited greatly from the optimized workflows, the power of the Rich Text Editor, and the ability to manage their SEO through Hygraph. With the changes to how the team manages content, PharmaDoctor is able to deliver a modern web experience accelerating their content velocity.

Agile Content Management

With the previous system, it took several weeks to get content published or edited. With Hygraph, it takes about 20 minutes to publish new content, as their in-house agile workflows complement the high-performance the GraphQL Content APIs provide. This optimization is critical for the health industry as pharmacies react to health crises quickly and information on the website must be updated to reflect the current situation, a feature that has been essential during the COVID-19 crisis.

The Current Setup

Hygraph paired with Angular, AWS Apache and a legacy database system allowed PharmaDoctor to create a website that elevates the user experience tremendously.

Results and Benefits

  • Optimized workflows allow content to be published in minutes rather than weeks

  • Relations feature enables complex connections between content types

  • Sleek app interface creates a straightforward user experience for content editors and developers alike

  • Rich-text Editor and Markdown Editor allow you to create content hassle free and preview the style immediately

  • Included free API playground allowed the team to start working immediately without time consuming onboarding


Sign up for our newsletter!

Be the first to know about releases and industry news and insights.