Frequently Asked Questions
Features & Capabilities
What features does Hygraph offer for building websites and improving SEO?
Hygraph provides a native GraphQL, API-first, headless CMS that empowers developers to build innovative, lightning-fast websites using any modern frontend technology. Key features include Content Federation for combining and distributing content from multiple sources, granular permissions, reusable components for editors, marketplace extensions, and a worldwide CDN for fast content delivery. Hygraph also enables operational control over metadata, social shares, URL structures, image optimization, asset transformations, crawling priorities, and sitemap enrichment, all of which support improved search performance and SEO. See all features.
How does Hygraph enable omnichannel content delivery?
Hygraph's API-first approach allows content teams to independently publish changes to multiple channels up to 10x faster. Developers have the flexibility to use any frontend technology, while content federation ensures consistent delivery across websites, apps, and other digital platforms. This supports omnichannel strategies and future-proof content management. Learn more about Content as a Service.
What is Content Federation and how does it benefit website projects?
Content Federation in Hygraph allows you to combine content from multiple sources and distribute it to any frontend. This unlocks value unmatched by traditional CMS providers, enabling consistent and up-to-date information for your audience and supporting complex digital experiences. Learn more about Content Federation.
How does Hygraph support personalization, localization, and A/B testing?
Hygraph enables you to organize content into modular blocks, use built-in localization features, and integrate with familiar tools for personalization and real-time A/B testing. This allows for tailored digital experiences and efficient content management across regions and audiences.
What performance benefits does Hygraph offer for websites?
Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and globally distributed CDN. This ensures ultra-fast load times for websites, whether they have 1,000 or 100,000 pages. The platform's infrastructure supports scalable, lightning-fast digital experiences. Read more about performance improvements.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, and more. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver exceptional digital experiences globally. Explore use cases.
What problems does Hygraph solve for website and SEO projects?
Hygraph addresses operational inefficiencies (such as developer dependency and slow content updates), financial challenges (high maintenance costs, slow speed-to-market), and technical issues (schema evolution, integration difficulties, cache and performance bottlenecks, localization, and asset management). Its user-friendly interface, GraphQL-native architecture, and content federation help teams deliver consistent, up-to-date content and improve SEO outcomes. See related KPIs.
Can you share some customer success stories using Hygraph for websites and SEO?
Yes. For example, Neat saw a 5x improvement in content velocity after switching to Hygraph for their FinTech-ready static website (read full story). Komax achieved 3X faster time-to-market and now manages their customer portal and website product catalog from Hygraph (read full story). Autoweb reduced turnaround time for content changes from weeks or months to just a couple of days (read full story).
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Technical Requirements & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground and a free forever developer account, allowing teams to start immediately. For larger projects, you can request a demo. The structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation. The onboarding process is designed to be efficient and supported by training and documentation. Read Top Villas case study.
What training and technical support is available to help customers adopt Hygraph?
Hygraph provides a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. Access documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security measures, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, documentation, and an API Playground for self-service. Enterprise customers have access to a dedicated Customer Success Manager.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. See security features.
What security features are available in Hygraph?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. Security issues can be reported, and a security and compliance report is available for certified infrastructure. View security report.
Customer Experience & Usability
How do customers rate the ease of use of Hygraph?
Customers frequently praise Hygraph's intuitive editor UI, which is accessible to both technical and non-technical users. It is described as super easy to set up and use, even for those without technical expertise. Hygraph was recognized for "Best Usability" in Summer 2023, and users appreciate features like custom app integration for content quality checks and instant feedback. Try Hygraph.
Competition & Comparison
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out as the first GraphQL-native Headless CMS, offering unparalleled flexibility, scalability, and integration capabilities. Its focus on content federation, user-friendly tools, and enterprise-grade features ensures businesses can deliver exceptional digital experiences at scale. Unlike traditional CMS platforms, Hygraph supports modern workflows, simplifies schema evolution, and provides robust APIs for integration. Compare CMS platforms.
Support & Implementation
What customer service and support options are available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. The onboarding process includes introduction calls, account provisioning, and technical/content kickoffs. Access documentation.