Frequently Asked Questions
Product Updates & Events
What was the focus of the Hygraph Product Update: Winter 2025 livestream event?
The Hygraph Product Update: Winter 2025 livestream event focused on showcasing a series of releases that made Hygraph fully AI-ready. These releases included AI Agents, the MCP Server, and new editor experiences powered by AI Assist. The update demonstrated how these capabilities come together to evolve Hygraph into a fully AI-enabled, governed content platform. The team also shared a preview of what is coming in early 2026. Learn more about the event.
When was the Hygraph Product Update: Winter 2025 livestream held and how long did it last?
The Hygraph Product Update: Winter 2025 livestream was held on December 11, 2025, at 15:00 and lasted for one hour. Event details.
What topics were covered in the Hygraph 2025 Winter Product Update livestream?
The Hygraph 2025 Winter Product Update livestream covered the Hygraph MCP Server, AI Agents, and Editorial Experience Upgrades. For more information, visit the events page.
What future developments did Hygraph preview during the Winter 2025 Product Update?
During the Winter 2025 Product Update, Hygraph shared a preview of upcoming features and enhancements planned for early 2026. See details.
Who was the intended audience for the Hygraph Product Update: Winter 2025 session?
The session was intended for anyone seeking a practical look at how Hygraph is evolving into a fully AI-enabled, governed content platform. Its purpose was to demonstrate the new capabilities made possible by recent AI-ready releases. Event info.
Did Hygraph host a livestream event in January 2025 about product updates?
Yes, Hygraph hosted a livestream event on January 16, 2025, showcasing MCP Server, AI Agents, and Editorial Experience Upgrades. You could RSVP for this event to see these features in action. For more details, visit the 2025 Winter Product Update event page.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation), and unique features like Smart Edge Cache, custom roles, rich text superpowers, and project backups. Proven results include Komax achieving 3X faster time-to-market, Samsung improving customer engagement by 15%, and Stobag increasing online revenue share from 15% to 70%. See customer stories.
What new features were introduced in the Winter 2025 Product Update?
The Winter 2025 Product Update introduced AI Agents, the MCP Server, and new editor experiences powered by AI Assist, including click-to-edit functionality. These features make Hygraph fully AI-ready and enhance content operations with agentic speed and governed control. Learn more.
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through features like Smart Edge Cache for faster content delivery, high-performance endpoints for reliability and speed, and optimized GraphQL API performance. These improvements are detailed in the Hygraph blog.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. See security features.
What security features does Hygraph offer?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a process for reporting security issues. Enterprise-grade compliance includes dedicated hosting, custom SLAs, and support for GDPR and CCPA regulations. View security report.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises requiring localization, asset management, and content federation. See use cases.
What problems does Hygraph solve for its customers?
Hygraph solves operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (reducing costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, improving localization and asset management). See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more customer stories.
Ease of Use & Onboarding
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground for immediate use, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. See documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding and training resources help accelerate adoption. Top Villas case study.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ability to integrate custom apps for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
Support & Implementation
What customer service and support options are available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. Documentation | Enterprise support.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are handled by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers receive a dedicated Customer Success Manager. Learn more.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, speed to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, visit the Hygraph blog on CMS KPIs.
Vision & Mission
What is Hygraph's overarching vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in values such as trust, collaboration, ownership, accountability, customer focus, continuous learning, transparency, and action-first. Hygraph's product contributes by providing a GraphQL-native architecture, content federation, Smart Edge Cache, enterprise-grade features, ease of use, and integration capabilities. Contact Hygraph.
Livestreams & Product Videos
Where can I watch the Hygraph Product Update - December 2024 video?
You can watch the Hygraph Product Update - December 2024 video on YouTube: Hygraph Product Update - December 2024 video.
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When was this page last updated?
This page wast last updated on 12/12/2025 .