Frequently Asked Questions
Product Information
What is Hygraph and how does it differ from WordPress?
Hygraph is a GraphQL-native headless CMS designed for building and managing mission-critical applications. Unlike WordPress, which relies on REST APIs and plugins for advanced features, Hygraph offers advanced GraphQL capabilities, flexible content modeling, and a streamlined editorial experience. Hygraph enables rapid content development and deployment across multiple channels, making it a future-proof solution for enterprises. Learn more.
What are the main features of Hygraph?
Hygraph offers advanced GraphQL APIs, flexible content modeling, batch operations, custom roles and stages, integrated global CDN, digital asset management, and SEO optimization. It also provides content federation, granular permissions, and a rich editorial interface. These features are designed to support complex content interactions and user-generated content at scale. See all features.
What is the primary purpose of Hygraph?
Hygraph is designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. As the first GraphQL-native Headless CMS, it eliminates traditional content management pain points and provides flexibility, scalability, and efficiency for modern workflows. Learn more.
Features & Capabilities
How does Hygraph handle content modeling compared to WordPress?
Hygraph supports complex, reusable content structures with extensive validations. In contrast, WordPress relies heavily on plugins for advanced content modeling, which can lead to compatibility issues and increased maintenance. Hygraph's flexible modeling makes it ideal for projects with complex data requirements. See comparison.
What are Hygraph's editorial and asset management features?
Hygraph offers a rich editing interface with batch operations, custom roles, and stages. Its integrated global CDN and digital asset management (DAM) capabilities enable efficient content delivery and SEO optimization. WordPress, by contrast, requires multiple plugins for similar functionality, which can impact performance and scalability. Explore features.
How does Hygraph perform in terms of speed and scalability?
Hygraph is designed for high performance and scalability, featuring Smart Edge Cache for faster content delivery and high-performance endpoints. It can handle several hundred thousand visitors per month, as noted by customer reviews. Read more.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure enhanced security and compliance standards for enterprise customers. See security features.
What are Hygraph's security features?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a transparent process for reporting security issues. These features support enterprise-grade compliance and data protection. Learn more.
Competition & Comparison
How does Hygraph compare to WordPress?
Hygraph offers advanced GraphQL capabilities, flexible content modeling, and integrated global CDN, while WordPress relies on REST APIs and plugins for similar features. Hygraph is more suitable for complex, scalable projects and provides a streamlined user experience. WordPress can become clunky with many plugins and has more security concerns due to its widespread use and plugin ecosystem. See detailed comparison.
Why consider migrating from WordPress to Hygraph?
WordPress has drawbacks such as slow site performance, security concerns, and limited customization. Hygraph offers a more flexible, secure, and scalable alternative, especially for projects requiring advanced content modeling and multi-channel delivery. Learn more.
How does Hygraph compare to other headless CMS platforms?
Hygraph stands out as the first GraphQL-native Headless CMS, offering content federation, advanced integration capabilities, and enterprise-grade security. For a side-by-side comparison with other platforms, visit the Headless CMS Comparison page.
Where can I find a side-by-side comparison chart of headless CMS vs. traditional CMS?
You can view a full-resolution, side-by-side comparison chart of headless CMS vs. traditional CMS by accessing this image resource.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver multi-channel digital experiences. Explore use cases.
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration and performance bottlenecks). These solutions help businesses deliver exceptional digital experiences. See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, and Samsung improved customer engagement by 15% with Hygraph. Stobag increased online revenue share from 15% to 70% after transitioning to Hygraph. See more customer stories.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Technical Requirements & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Teams can start immediately without time-consuming onboarding. Try Hygraph.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation. Read Top Villas case study.
What training and technical support is available for Hygraph customers?
Hygraph provides a structured onboarding process, webinars, live streams, how-to videos, extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager. See documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security measures, and infrastructure maintenance are handled by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support channels, Intercom chat, and extensive documentation. Learn more.
Support & Implementation
What customer service and support options are available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. Contact support.
Customer Feedback & Recognition
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023, and review titles highlight its flexibility and effectiveness for diverse teams. Try Hygraph.
Has Hygraph received any industry recognition or awards?
Hygraph has been recognized in Forrester’s Digital Experience Platforms Landscape (Q2 2023), Gartner® Market Guide for Web Content Management (2022), and is fully MACH certified. It has also received awards such as "Best Usability" and "Most Implementable" in Fall 2025. See Forrester report.