Frequently Asked Questions
Pricing & Plans
What pricing options does Hygraph offer?
Hygraph provides a range of pricing options to suit different needs:
- Free Forever Developer Account: Ideal for developers to explore and start building projects at no cost.
- Growth Plan: Priced at $299/month or $199/month when billed annually, including 1,000 entries and 3 locales.
- Enterprise Plan: Custom pricing starting at $900/month, tailored for larger projects and businesses with specific requirements.
- Add-ons: Additional entries ($25 per 5,000), locales ($150 each), and other billable features are available.
For full details, visit the Hygraph Pricing Page.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph is a GraphQL-native Headless CMS offering:
- Advanced GraphQL APIs: Content and management APIs, queries, mutations, and seamless integrations.
- Flexible Content Modeling: Supports complex, reusable structures and extensive validations.
- Content Federation: Integrates data from multiple sources without duplication, solving data silos.
- Smart Edge Cache: Enhances performance and accelerates content delivery for global audiences.
- Rich Editorial Interface: Batch operations, custom roles, and efficient workflows.
- Digital Asset Management: Built-in global CDN, SEO optimization, and efficient asset handling.
- Granular Permissions: Custom roles and access control for team collaboration.
- Localization & Workflows: Advanced localization, content scheduling, and workflow customization.
- Security & Compliance: SOC 2 Type 2, ISO 27001, and GDPR compliant.
For more, see Hygraph Features.
How does Hygraph perform in terms of speed and reliability?
Hygraph delivers exceptional performance through its Smart Edge Cache and high-performance endpoints, ensuring fast and reliable content delivery for high-traffic, global audiences. The platform also provides practical advice for developers to optimize GraphQL API usage. For more details, see the performance improvements blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and adherence to international standards. For more, visit the security features page and security report.
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground and a Free Forever Developer Account for immediate access. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Extensive documentation, webinars, and live streams are available for step-by-step guidance. See Hygraph Documentation for more.
Competition & Comparison
How does Hygraph compare to Prismic?
Hygraph stands out for its advanced GraphQL capabilities, flexible content modeling, and content federation. Unlike Prismic, which requires more setup and custom development for similar functionality, Hygraph supports complex, reusable content structures, batch operations, and integrated global CDN for efficient asset management. Hygraph also offers transparent pricing, enterprise-grade security, and dedicated support. For a detailed comparison, see Hygraph vs Prismic.
Why should I choose Hygraph over other headless CMS solutions?
Hygraph is a GraphQL-native Headless CMS with unique features like Smart Edge Cache, content federation, rich text superpowers, and granular permissions. It enables faster speed-to-market, lower total cost of ownership, and scalability. Hygraph is recognized for usability and has helped companies like Komax (3x faster time to market) and Samsung (15% increase in engagement). It is SOC 2 Type 2, ISO 27001, and GDPR compliant, with 24/7 support and dedicated onboarding. See customer case studies for more.
Use Cases & Benefits
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (eliminating developer bottlenecks, modernizing legacy tech stacks), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, robust integrations, cache and localization management). It enables global teams to deliver consistent, scalable digital experiences. See case studies for examples.
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, and science. It supports organizations seeking scalable, future-proof content management and localization. See case studies for industry examples.
What business impact can customers expect from using Hygraph?
Customers can expect faster speed-to-market (Komax: 3x faster launches), increased engagement (Samsung: 15% improvement), higher revenue (Stobag: 15% to 70% online share), and cost efficiency. Hygraph enables scalable, future-proof content operations. See case studies for more.
What industries are represented in Hygraph's case studies?
Hygraph's case studies cover ecommerce (Si Vale, Burrow), automotive, staffing, food and beverage (Dr. Oetker), technology (Samsung), manufacturing (Komax), transportation (Voi), and chemistry/science (German Chemist Society). See Hygraph Case Studies Page for details.
Can you share specific customer success stories using Hygraph?
Yes. Examples include:
- Komax: 3x faster time to market, managing 20,000+ product variations across 40+ markets (case study).
- AutoWeb: 20% increase in website monetization (case study).
- Dr. Oetker: Global consistency via MACH architecture (case study).
- Samsung: 15% increase in customer engagement (case study).
- Stobag: Online revenue share increased from 15% to 70% (case study).
- Burrow: Product inventory management (case study).
Technical Requirements
What are the technical requirements for implementing Hygraph?
Hygraph is cloud-based, requiring no manual infrastructure setup. Teams can start immediately via the API Playground or Free Forever Developer Account. Implementation time varies by project; for example, Top Villas launched in 2 months. Structured onboarding and training resources are provided. See documentation for details.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph manages all deployment, updates, security, and infrastructure maintenance as a cloud platform. Upgrades are seamless and require no manual intervention. Troubleshooting is supported via 24/7 chat, email, phone, Intercom chat, and extensive documentation. Enterprise customers receive a dedicated Customer Success Manager. See documentation for more.
Support & Implementation
What customer service and support options are available?
Hygraph offers 24/7 support via chat, email, and phone; real-time troubleshooting via Intercom chat; a community Slack channel (join here); extensive documentation (Hygraph Documentation); webinars, live streams, and how-to videos; and a dedicated Customer Success Manager for enterprise customers. Structured onboarding ensures a smooth start.
What training and onboarding resources does Hygraph provide?
Hygraph provides a structured onboarding process (introduction call, account provisioning, business/technical/content kickoffs), webinars, live streams, how-to videos, and detailed documentation. Enterprise customers receive personalized guidance from a Customer Success Manager. See documentation for more.
Product Information
What is the primary purpose of Hygraph?
Hygraph empowers businesses to build, manage, and deliver exceptional digital experiences at scale. As the first GraphQL-native Headless CMS, it eliminates traditional content management pain points and provides flexibility, scalability, and efficiency for modern workflows. See Hygraph Product Page for more.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. It was recognized for "Best Usability" in Summer 2023. Users appreciate custom app integration and positive sentiments about flexibility and user-friendliness. See Hygraph reviews for more.