Frequently Asked Questions

Features & Capabilities

What is the Live Preview feature in Hygraph Studio?

Live Preview in Hygraph Studio allows editors to edit and preview content side-by-side in a split-screen format. Changes are reflected in real time, boosting productivity and confidence. This feature was introduced to enhance the editing workflow and is detailed in our Live Preview blog post and livestream event (August 14, 2024).

How does Hygraph support live content editing?

Hygraph enables real-time content editing and previewing through its Live Preview feature. Editors can see changes instantly in a split-screen view, making it easier to ensure accuracy before publishing. For more details, see Live Preview feature page.

What are the key capabilities and benefits of Hygraph?

Hygraph offers a GraphQL-native Headless CMS with features such as Smart Edge Cache for fast content delivery, content federation for integrating multiple sources, granular permissions, custom roles, and enterprise-grade security. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. For more, see customer stories.

How does Hygraph ensure high product performance?

Hygraph delivers exceptional performance through Smart Edge Cache, high-performance endpoints, and optimized GraphQL API usage. These features ensure fast, reliable content delivery for global audiences. Read more in the performance improvements blog post.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It suits organizations seeking to modernize legacy tech stacks, scale content operations, and deliver localized experiences globally. Source: ICPVersion2_Hailey.pdf.

What problems does Hygraph solve for its customers?

Hygraph addresses operational inefficiencies (reducing developer dependency, streamlining workflows), financial challenges (lowering costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration and localization). For more, see CMS KPIs blog.

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, and Samsung improved customer engagement by 15%. Stobag increased online revenue share from 15% to 70%. More stories are available at customer stories.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust data protection and adherence to international standards. For details, see the security features page and security report.

How does Hygraph protect customer data?

Hygraph uses granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), and regular backups. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and transparent reporting. Security issues can be reported via the official process outlined in the security features page.

Ease of Use & Onboarding

How easy is it to get started with Hygraph?

Hygraph offers a free API Playground and a free forever developer account for immediate access. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources (webinars, live streams, how-to videos) and extensive documentation are available at Hygraph Documentation.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive editor UI and accessibility for non-technical users. It was recognized for "Best Usability" in Summer 2023. Users appreciate easy setup, custom app integration, and positive sentiments about flexibility and effectiveness. Source: Hailey Feed - PMF Research.xlsx.

How long does it take to implement Hygraph?

Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during initial implementation. The onboarding process is designed for efficiency, with immediate access via the API Playground and structured onboarding calls. Source: Top Villas case study.

Support & Implementation

What support and training resources are available to Hygraph customers?

Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel (join here), extensive documentation (Hygraph Documentation), webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers benefit from a dedicated Customer Success Manager. Source: manual.

KPIs & Metrics

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, speed to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the CMS KPIs blog.

Product Information

What is the primary purpose of Hygraph?

Hygraph empowers businesses to build, manage, and deliver exceptional digital experiences at scale. As the first GraphQL-native Headless CMS, it provides flexibility, scalability, and efficiency for modern workflows, eliminating traditional content management pain points. Source: manual.

What is Hygraph's vision and mission?

Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in values like trust, collaboration, customer focus, continuous learning, transparency, and action-first. The product supports this vision through GraphQL-native architecture, content federation, Smart Edge Cache, and enterprise-grade features. Source: manual.

Events & Community

Where can I find more information about Hygraph's Live Preview feature?

For more details on Live Preview, visit the Live Preview blog post, attend a Live Demo, or join the Hygraph Slack community to ask questions and connect with experts.

Introducing Click to Edit

livestream

Introducing Live Preview by Bryan Robinson

an hour

event cover

To boost editors' confidence and productivity, we recently launched Live Preview for Hygraph Studio, a feature that enables you to edit and preview content side-by-side in one smooth workflow.

Join our upcoming live stream, where we demonstrate how to set it up and answer your queries.

Read more: https://hygraph.com/blog/live-preview
Join the slack to become part of our community and ask us any questions:https://slack.hygraph.com