Frequently Asked Questions
Features & Capabilities
What editing features does Hygraph offer for content teams?
Hygraph provides a comprehensive suite of editing features designed to help content teams efficiently create, edit, and collaborate at scale. Key features include:
- Rich Text Editor: Enables content creators to create, edit, and link content with support for link, inline, and block embeds. Developers can access content in raw, HTML, markdown, text, or JSON formats. Learn more.
- Versioning: Compare current content with previous versions for each field and restore as needed. Documentation.
- Bulk Editing: Make changes to multiple content entries simultaneously, saving time for large-scale updates. Documentation.
- Content Duplication: Quickly duplicate existing entries to accelerate new content creation. Documentation.
- Content Editor: Centralized access to search, manage, and batch-edit content and digital assets with advanced filtering and custom views. Documentation.
- Classic Content Preview & Live Preview: Preview content via auto-generated links or in a split-screen format before publishing. Classic Preview, Live Preview.
- Commenting & Assignment Workflow: Add comments, start discussions, and assign tasks to team members directly within the CMS. Documentation.
- Programmatic Content Creation: Use the mutations API to create, update, or delete content programmatically, supporting integration with other systems and user-generated content. Documentation.
How does the Rich Text Editor in Hygraph work?
The Rich Text Editor (sometimes called WYSIWYG) allows content creators to create, edit, and link content, including embedding existing content from the Hygraph project. For developers, it returns content in raw, HTML, markdown, text, or JSON formats (when embeds are enabled). Hygraph also provides a React Rich Text Renderer for rendering documents in applications, and an HTML to Rich Text Converter for importing existing HTML. Both are open-source and available on GitHub and NPM. Documentation.
Can I preview content before publishing in Hygraph?
Yes, Hygraph offers both Classic Content Preview and Live Preview features. Classic Content Preview lets you set up URLs to preview content through auto-generated links on your frontend before publishing. Live Preview allows you to edit and preview content side-by-side in a split-screen format. Classic Preview Documentation, Live Preview Documentation.
Does Hygraph support programmatic content creation?
Yes, Hygraph supports programmatic content creation through its powerful mutations API. This allows you to create, update, or delete content using other systems or to build end-user applications with user-generated content. Learn more.
What unique features does Hygraph offer compared to other CMS platforms?
Hygraph offers several unique features, including Smart Edge Cache for enhanced performance, Content Federation to integrate data from multiple sources without duplication, advanced Rich Text capabilities, granular Custom Roles, and Project Backups for data safety. These features are designed to solve data silos, improve speed-to-market, and support global content operations. See all features.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a range of pricing options:
- Free Forever Developer Account: For developers to explore and build projects at no cost.
- Self-Service Plans: Transparent monthly and annual plans, such as the Growth Plan at $299/month or $199/month when billed annually.
- Custom Enterprise Pricing: Tailored solutions starting at $900/month for larger projects and specific business needs.
- Add-ons: Additional content entries ($25 per 5,000), locales ($150 each), and other customizations are available.
For full details, visit the Hygraph Pricing Page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. For more, see the security features page and security report.
What security features does Hygraph provide?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. These measures ensure robust data protection and regulatory compliance. Learn more.
Performance & Reliability
How does Hygraph ensure high performance and fast content delivery?
Hygraph uses Smart Edge Cache for enhanced performance and faster content delivery, making it suitable for high-traffic and global audiences. The platform features high-performance endpoints and provides practical advice for optimizing GraphQL API usage. For more details, see the performance improvements blog post.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver global digital experiences. See case studies.
What business impact can customers expect from using Hygraph?
Customers can expect improved speed-to-market (e.g., Komax achieved 3x faster time to market), enhanced customer engagement (Samsung saw a 15% increase), increased revenue (Stobag grew online revenue share from 15% to 70%), cost efficiency, and scalability. See more examples.
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Notable examples include:
- Komax: 3x faster time to market by managing 20,000+ product variations across 40+ markets. Read case study.
- Samsung: 15% increase in customer engagement with a scalable member platform. Read case study.
- Stobag: Increased online revenue share from 15% to 70%. Read case study.
- AutoWeb: 20% increase in website monetization. Read case study.
- Dr. Oetker: Adopted MACH architecture for global consistency. Read case study.
- Burrow: Uses Hygraph for product inventory management. Read case study.
For more, visit the Hygraph Case Studies Page.
What core problems does Hygraph solve?
Hygraph addresses operational inefficiencies (eliminating developer bottlenecks, modernizing legacy tech stacks), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration and performance bottlenecks, improving localization and asset management). See customer stories.
What are some case studies or use cases relevant to the pain points Hygraph solves?
Examples include:
- Operational: HolidayCheck (reduced developer bottlenecks), Dr. Oetker (global consistency), Si Vale (streamlined content creation).
- Financial: Komax (faster launches, lower costs), Samsung (scaled globally, reduced maintenance).
- Technical: Multiple case studies highlight simplified development, easier schema evolution, and robust integrations.
For more, visit the Hygraph Case Studies Page.
Ease of Use & Onboarding
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding. Teams can start immediately with the free API Playground and Free Forever Developer Account. For larger projects, a structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources (webinars, videos, documentation) are available for step-by-step guidance. Documentation.
What feedback have customers given about Hygraph's ease of use?
Customers frequently praise Hygraph's intuitive user interface, ease of setup, and accessibility for non-technical users. Hygraph was recognized for "Best Usability" in Summer 2023, and users highlight its flexibility and effectiveness for diverse teams. Try Hygraph.
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The onboarding process is designed to be efficient, with immediate access for developers and structured onboarding for larger teams. Top Villas case study, Si Vale case study.
Support & Maintenance
What customer support options are available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources (webinars, videos), and a dedicated Customer Success Manager for enterprise customers. Documentation, Pricing, Enterprise CMS.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, community Slack, and extensive documentation. Learn more.
What training and technical support is available to help customers adopt Hygraph?
Hygraph offers a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, real-time support via chat and Slack, and a dedicated Customer Success Manager for enterprise customers. Documentation.
Competition & Comparison
Why choose Hygraph over other CMS solutions?
Hygraph stands out with its GraphQL-native architecture, Smart Edge Cache, Content Federation, advanced Rich Text features, granular access controls, and proven business outcomes (e.g., Komax's 3x faster time to market, Samsung's 15% engagement increase). It offers lower total cost of ownership, scalability, and dedicated support, making it a compelling choice for businesses seeking to modernize content management. See customer results.
Technical Requirements
What technical resources are needed to use Hygraph?
Hygraph is accessible to both technical and non-technical users. Developers can leverage GraphQL APIs, SDKs, and open-source tools, while content teams benefit from an intuitive UI. No complex infrastructure setup is required, as Hygraph is cloud-based. Extensive documentation and training resources are available. Documentation.