Frequently Asked Questions
Product Information & Features
What is the Live Preview feature in Hygraph?
The Live Preview feature in Hygraph allows editors to visualize and edit content side-by-side in real time before publishing. This boosts confidence and productivity by enabling users to see exactly how their content will appear, reducing errors and streamlining the workflow. Source
How does Live Preview benefit content editors?
Live Preview helps content editors by allowing them to visualize their content in real time, reduce errors, and work faster by adding, previewing, editing, and saving content in one smooth workflow. Editors gain confidence in their published work and can easily share previews for review. Source
How is Live Preview different from existing Content Previews (Classic)?
Unlike Classic Content Previews, which require opening a new tab and make error detection more challenging, Live Preview displays the editing form and the preview side-by-side. This enables faster editing, easier error correction, and the ability to open previews in a new tab or share them for review. Source
How do I get started with Live Preview in Hygraph Studio?
To start using Live Preview, add a preview widget in your schema and configure a frontend for preview. Follow the official documentation for step-by-step instructions. Once configured, you can access Live Previews from the right sidebar, choose the environment, and see changes reflected after saving. Source
Is Live Preview available for all Hygraph users?
Live Preview is available in Hygraph Studio. Enterprise customers using Hygraph Classic will need to switch to Hygraph Studio to access this feature. Source
What future improvements are planned for Live Preview?
Planned improvements for Live Preview include an Inspector Mode, which will allow editors to hover over the preview pane and quickly find the right areas to edit, and the ability to view previews across different devices. These enhancements aim to further boost editorial productivity and accuracy. Source
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, and scalability. Key benefits include faster speed-to-market, control at scale, lower total cost of ownership, and streamlined workflows for both technical and non-technical users. Source
Does Hygraph support integrations with other platforms?
Yes, Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. Source
Does Hygraph provide an API for content management?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the API Reference.
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering setup, integrations, and advanced features.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and data protection. Features include SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. Source
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies in industries such as food and beverage, consumer electronics, automotive, healthcare, travel, media, eCommerce, SaaS, marketplaces, education technology, and wellness can benefit from Hygraph. Source
Can you share specific case studies or success stories of customers using Hygraph?
Yes, Hygraph has several notable success stories: Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available here.
What business impact can customers expect from using Hygraph?
Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. Source
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Source
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to reduce costs, accelerates speed-to-market, and simplifies development with advanced tools for query management and schema evolution. Source
What KPIs and metrics are associated with the pain points Hygraph solves?
KPIs include time saved on content updates, system uptime, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, see the CMS KPIs blog.
Support & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Source
What customer service or support is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users can access documentation, video tutorials, and the community Slack channel for assistance. Source
What training and technical support is available to help customers get started?
Hygraph provides 24/7 support, onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and Customer Success Managers to guide users through adoption. Source
Customer Proof & Recognition
Who are some of Hygraph's customers?
Hygraph is trusted by leading brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.
What feedback have customers given about Hygraph's ease of use?
Customers have praised Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The user interface is described as logical and user-friendly for both technical and non-technical teams. Source
Performance & Optimization
How does Hygraph optimize content delivery performance?
Hygraph ensures rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. Source
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, helping organizations modernize their tech stacks and deliver exceptional digital experiences at scale. Source