Frequently Asked Questions
Use Cases & Customer Success
How did Voi use Hygraph to scale content operations across 12 countries?
Voi leveraged Hygraph's headless CMS and Lokalise's localization platform to manage multilingual content across 12 countries and 10 languages. By integrating Hygraph's unified content API and Lokalise's automated workflows, Voi streamlined content delivery, reduced operational overhead, and enabled seamless collaboration between technical and non-technical teams. This approach allowed Voi to maintain high-quality, region-specific content while scaling global operations with agility and precision. Read the full Voi case study.
What measurable results did Voi achieve after migrating to Hygraph?
After migrating to Hygraph, Voi achieved a 50% reduction in maintenance costs, reduced localization time to just two weeks, and doubled website traffic within weeks of migration. These results highlight the efficiency and scalability of Hygraph's platform for global content operations. Source
How did Voi's content team benefit from Hygraph's editor and permissions?
Voi's content team was empowered to manage updates independently using Hygraph's intuitive editor, eliminating reliance on developers. Custom roles and granular permission settings helped reduce costly mistakes and ensured secure content management, enabling both technical and non-technical teams to collaborate effectively. Source
How quickly did Voi migrate from WordPress to Hygraph?
Voi migrated from WordPress to Hygraph in just two months, streamlining localization workflows for their RideSafe Academy and accelerating their ability to deliver region-specific content. Source
Features & Capabilities
What are the key features of Hygraph that support multilingual content and localization?
Hygraph offers a unified content API, custom roles, granular permission settings, and an intuitive editor. These features enable seamless management of multilingual content, secure collaboration, and efficient workflows for both technical and non-technical teams. Hygraph also integrates with localization platforms like Lokalise to automate and streamline content delivery across regions. Learn more
How does Hygraph help reduce operational costs and improve speed-to-market?
Hygraph reduces operational and maintenance costs by providing a scalable, cloud-based platform that eliminates developer dependency and streamlines workflows. For example, Voi achieved a 50% reduction in maintenance costs and accelerated localization time to two weeks after adopting Hygraph. The platform's integration capabilities and automation features further support faster project launches and improved speed-to-market. Source
What performance benefits does Hygraph offer for content delivery?
Hygraph delivers exceptional performance through features like Smart Edge Cache, high-performance endpoints, and optimized GraphQL API usage. These capabilities ensure fast, reliable content delivery for businesses with high traffic and global audiences. Read more about performance improvements
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform for its users. Learn more about security features
How does Hygraph ensure data security and privacy?
Hygraph provides enterprise-grade security features including granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular data backups. The platform supports compliance with regulations such as GDPR and CCPA, and offers transparency through security reporting and issue reporting processes. View the security and compliance report
Implementation & Onboarding
How long does it take to implement Hygraph?
Implementation timelines vary by project scope. For example, Voi migrated from WordPress to Hygraph in just two months, and Top Villas launched a new project within two months from initial contact. Hygraph's structured onboarding process and training resources help accelerate adoption. Source
What onboarding and training resources does Hygraph provide?
Hygraph offers a structured onboarding process including introduction calls, account provisioning, business and technical kickoffs, and content schema planning. Training resources include webinars, live streams, how-to videos, and extensive documentation. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. Explore Hygraph Documentation
Support & Maintenance
What support options are available to Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, and access to a community Slack channel. Customers also benefit from extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise accounts. Learn more
How does Hygraph handle maintenance and upgrades?
Hygraph is a cloud-based platform, so all deployment, updates, security measures, and infrastructure maintenance are handled by Hygraph. Upgrades and new features are seamlessly integrated, minimizing manual intervention and allowing customers to focus on their business operations. See latest updates
Pain Points & Solutions
What common challenges does Hygraph help businesses overcome?
Hygraph addresses operational inefficiencies (such as developer dependency and legacy tech stack modernization), financial challenges (high costs, slow speed-to-market, scalability), and technical issues (schema evolution, integration difficulties, cache and performance bottlenecks, localization, and asset management). The platform's user-friendly interface, GraphQL-native architecture, and content federation capabilities make it a powerful solution for modern content management. See Voi's experience
How does Hygraph differentiate itself in solving these pain points?
Hygraph stands out as the first GraphQL-native Headless CMS, offering flexibility, scalability, and integration capabilities. Its content federation, user-friendly tools, and enterprise-grade features (such as Smart Edge Cache and granular permissions) enable businesses to deliver exceptional digital experiences at scale. Hygraph's approach is particularly effective for global teams managing multilingual content and complex workflows. Learn more
KPIs & Metrics
What KPIs and metrics are associated with Hygraph's solutions?
Key metrics include time saved on content updates, reduction in operational and maintenance costs, speed-to-market for new products, system uptime, user satisfaction scores, and scalability performance. For example, Voi saw a 50% reduction in maintenance costs and doubled website traffic after migrating to Hygraph. Read more about CMS KPIs
Target Audience & Industries
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations seeking to modernize legacy tech stacks, scale global content operations, and deliver exceptional digital experiences. Explore use cases
Customer Feedback & Usability
What do customers say about Hygraph's ease of use?
Customers frequently praise Hygraph's intuitive editor UI, which is accessible to both technical and non-technical users. Hygraph was recognized for "Best Usability" in Summer 2023, and users report that it is easy to set up and use, even for those without technical expertise. Try Hygraph