Frequently Asked Questions

Product Information

What is Hygraph and what is its primary purpose?

Hygraph is a GraphQL-native Headless CMS designed to help teams build better digital experiences at scale. Its primary purpose is to provide a flexible, developer-friendly platform that removes traditional content management pain points, enabling businesses to deliver perfect experiences efficiently. Hygraph supports both technical and non-technical users with an intuitive interface and robust APIs. Learn more.

Who is the target audience for Hygraph?

Hygraph is designed for developers, IT decision-makers, content creators, non-technical teams, project managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, brands scaling across geographies, and organizations re-platforming from legacy solutions. See more.

Features & Capabilities

What are the key features and capabilities of Hygraph?

Hygraph offers Smart Edge Cache for fast content delivery, Content Federation to integrate data from multiple sources, advanced Rich Text management, custom roles for granular access control, project backups, and a developer-friendly GraphQL API. It supports seamless integration with eCommerce, localization, and other systems, and is SOC 2 Type 2, ISO 27001, and GDPR compliant. Explore all features.

Does Hygraph support integrations with other platforms?

Yes, Hygraph integrates with a wide range of platforms, including digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), hosting (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), personalization (Ninetailed), AI (AltText.ai), and more. See full list.

Does Hygraph provide APIs for developers?

Yes, Hygraph offers GraphQL Content API, GraphQL Management API, Public API, and supports both REST and GraphQL APIs for seamless integration and content management. Read the documentation.

What technical documentation is available for Hygraph?

Hygraph provides comprehensive documentation, including API references, guides for content workflows, webhooks, and interactive API playgrounds. These resources support both technical and non-technical users. Access documentation.

Use Cases & Benefits

What problems does Hygraph solve?

Hygraph addresses operational inefficiencies (removing developer bottlenecks, improving workflows), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, cache management, and integration with multiple endpoints). It helps unify APIs, scale content operations, and deliver seamless digital experiences. Learn more.

What business impact can customers expect from using Hygraph?

Customers report up to 3X faster time-to-market (Komax), 15% higher engagement rates (Samsung), 20% increase in website monetization (AutoWeb), 7X higher content velocity, 125% traffic growth, and support for 40+ global markets. These outcomes demonstrate Hygraph's ability to drive efficiency, scalability, and measurable growth. See case studies.

Who can benefit from using Hygraph?

Hygraph is valuable for organizations managing content across multiple channels, scaling operations, and delivering exceptional digital experiences. Industries represented include eCommerce, automotive, healthcare, consumer electronics, media, food & beverage, travel, engineering, government, and SaaS. Explore industries.

Can you share specific case studies or success stories of customers using Hygraph?

Yes. Komax achieved 3X faster time-to-market and managed 20,000+ product variations across 40+ markets. Samsung saw a 15% higher engagement rate. Dr. Oetker ensured global consistency with MACH architecture. HolidayCheck improved workflow efficiency by enabling marketers to update content independently. Sennheiser increased e-commerce conversions by 136.7% in 4 months. Stobag grew online revenue share from 15% to 70%. Read more case studies.

Ease of Use & Implementation

How easy is it to get started with Hygraph?

Hygraph is recognized as the #1 easiest to implement headless CMS. Customers can start building for free with a developer account, and enterprise users can request a demo. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema planning. Top Villas launched a new project in just 2 months. Try for free.

What resources do customers need to start using Hygraph?

Customers need a Hygraph account (free for developers), basic GraphQL knowledge (optional), and for developers, tools like a code editor, Node.js, and a hosting platform (e.g., Netlify) for frontend integration. Extensive documentation and 24/7 support are available. Getting Started guide.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive editor UI, logical setup, and accessibility for non-technical users. The platform is described as super easy to set up and use, with streamlined workflows and customization features. Positive sentiments highlight its user-friendliness for both technical and non-technical teams. See feedback.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. It offers granular permissions, audit logs, encryption at rest and in transit, SSO integrations, automatic backups, and supports enterprise-grade compliance with dedicated hosting and custom SLAs. View security report.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph's cloud-based infrastructure manages server updates, security patches, and performance optimizations automatically. Upgrades are delivered seamlessly, and troubleshooting is supported by audit logs, monitoring, and performance reporting. 24/7 support and SLAs for enterprise customers ensure issues are resolved quickly. See support options.

Support & Implementation

What customer service and support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive SLAs for critical issues (resolved in less than an hour), onboarding assistance, a dedicated Customer Success Manager, extensive documentation, a community Slack channel, Intercom chat, and training resources including webinars and live streams. Contact support.

What training and technical support is available to help customers get started?

Hygraph offers onboarding support (introduction call, account provisioning, business/technical/content kickoffs), comprehensive documentation, regular technical training sessions, webinars, live streams, and hands-on guidance. 24/7 technical support and a community Slack channel are also available. See onboarding resources.

Performance & Metrics

What should prospects know about Hygraph's product performance?

Hygraph delivers high-performance endpoints with state-of-the-art caching and robust edge services, ensuring low latency and high read-throughput. Customers have experienced 7X higher content velocity, 125% traffic growth, 120% more website clicks, and support for 40+ global markets and 100+ stakeholders. Read more.

Customer Proof & Case Studies

Who are some of Hygraph's customers?

Hygraph is trusted by leading brands such as Sennheiser, HolidayCheck, Ancestry, JDE, Dr. Oetker, Ashley Furniture, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, and Clayton Homes. See customer stories.

Introducing the Hygraph MCP Server
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Turn content into impact, faster

Headless CMS for teams scaling their content operations. Structure any content, so your entire team can launch faster with AI you can control and trust.

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Dr. Oetker logo
AutoWeb logo
Lindex Group logo
Bandai Namco logo
Voi logo
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Hygraph AI & Automation

Built-in AI capabilities to accelerate content velocity

Explore Hygraph AIHygraph AI Assistant

Make velocity a team sport

Hygraph for developers

For Developers

API-performant, structured content built for flexibility and scale

Learn more

Content Architecture

Enables teams to model content precisely and deliver efficient fetching of data

Vision Healthcare logo

Hygraph's simplicity is its greatest strength. The clear, GraphQL-native approach has made our workload significantly lighter.

Luigi van der Pal

Luigi van der Pal

Senior Software Engineer

Hygraph uniting both developers and marketers
Hygraph for marketers

For Marketers

The smarter way to publish content quickly, consistently, and at scale

Learn more

Hygraph Studio

Faster editing with an intuitive interface, optimized navigation and workflows

Voi logo

I was able to publish with minimal support from the technical team. What used to take forever now only takes about two weeks.

Margarita Iovi

Margarita Iovi

Senior Brand & Campaign Manager

Hygraph Enterprise

Enterprise-grade solutions to scale your content operations

Hygraph feature: Roles & Permission

Roles & Permissions

Mirror your editorial process and internal structure with specific access controls

Hygraph feature: SSO Integration

SSO Integration

Meet secure login requirements with your organization’s SSO, compatible with all industry-standard protocols

Hygraph feature: Security

Security

ISO 27001 certified & SOC 2 Type 2 compliant data centers, with GDPR compliance

Hygraph feature: Audit Logs

Audit Logs

Monitor any changes made through detailed logs, filterable by specific actions

Hygraph feature: Worldwide CDN

Worldwide CDN

Assets accessible via CDN-backed URLs, ensuring fast, global delivery optimized for performance

High velocity teams work with Hygraph

+40

Markets managed

57%

Increase in users with higher session duration

Read the full case study

1 day

to set up campaign from 1 week

2 weeks

to launch in new markets from 2 months

Read the full case study

15%

Higher engagement rate

1/2

Expected page update turnaround time

Read the full case study
Vision Healthcare logo

Hygraph's simplicity is its greatest strength. The clear, GraphQL-native approach has made our workload significantly lighter.

Luigi van der Pal

Luigi van der Pal

Senior Software Engineer

Dr. Oetker logo

We are able to easily launch into new markets just by replicating the environments and migrating the content

Maximilian Steudel

Maximilian Steudel

MarTech & Digital Engagement Lead

Lindex Group logo

We've removed so many blockers - now we focus on building the experience we as well as our customers want.

Patrik Thituson

Patrik Thituson

Software Developer

Resources

Don't take our word for it, hear it from our Enterprise users

Gartner Statement on Hygraph

Highly recommended by leading experts across industries

Very nice CMS for localization and large scale

The user interface is intuitive enough that normal people can use it. The custom app integration is pretty nice.

Sigurður G.

Sigurður G.

Chief Technology Officer

G2

A CMS That Grows with You and For the Organization

Handles large volumes of content and traffic smoothly, ideal for enterprise needs and also for an organization to enhance the requirements for the technology

Ameen A.

Ameen A.

Senior Consultant

G2

Great UI, fast to comprehend and localizeable CMS

The set-up is very clear and therefore easy to understand, it is versatile in adding new content components to upgrade user experience

K

Charissa K.

Senior CMS Specialist

G2
Hygraph Voted #1 in Enterprise Usability (3 years in a row)

Voted #1 in Enterprise Usability (3 years in a row)

Powerful CMS solution for complex websites!

The team's support in planning, creating, and maintaining the solution is unparalleled.

TK

Tom K.

Team Lead, Web Development

G2

Having a great experience using Hygraph with my team

Great customed support - getting answers to my requests very quickly. Ease of use is a another aspect i like - every change I make to Hygraph I can instantly see on the front-end

Anastasija S.

Anastasija S.

Product Content Coordinator

G2
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Experience it yourself

Try Hygraph Enterprise for 30 days, or request a live demo to discuss larger projects.