Frequently Asked Questions
Product Information
What is Hygraph and what is its primary purpose?
Hygraph is a GraphQL-native Headless CMS designed to help teams build better digital experiences at scale. Its primary purpose is to provide a flexible, developer-friendly platform that removes traditional content management pain points, enabling businesses to deliver perfect experiences efficiently. Hygraph supports both technical and non-technical users with an intuitive interface and robust APIs. Learn more.
Who is the target audience for Hygraph?
Hygraph is designed for developers, IT decision-makers, content creators, non-technical teams, project managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, brands scaling across geographies, and organizations re-platforming from legacy solutions. See more.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph offers Smart Edge Cache for fast content delivery, Content Federation to integrate data from multiple sources, advanced Rich Text management, custom roles for granular access control, project backups, and a developer-friendly GraphQL API. It supports seamless integration with eCommerce, localization, and other systems, and is SOC 2 Type 2, ISO 27001, and GDPR compliant. Explore all features.
Does Hygraph support integrations with other platforms?
Yes, Hygraph integrates with a wide range of platforms, including digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), hosting (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), personalization (Ninetailed), AI (AltText.ai), and more. See full list.
Does Hygraph provide APIs for developers?
Yes, Hygraph offers GraphQL Content API, GraphQL Management API, Public API, and supports both REST and GraphQL APIs for seamless integration and content management. Read the documentation.
What technical documentation is available for Hygraph?
Hygraph provides comprehensive documentation, including API references, guides for content workflows, webhooks, and interactive API playgrounds. These resources support both technical and non-technical users. Access documentation.
Use Cases & Benefits
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (removing developer bottlenecks, improving workflows), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, cache management, and integration with multiple endpoints). It helps unify APIs, scale content operations, and deliver seamless digital experiences. Learn more.
What business impact can customers expect from using Hygraph?
Customers report up to 3X faster time-to-market (Komax), 15% higher engagement rates (Samsung), 20% increase in website monetization (AutoWeb), 7X higher content velocity, 125% traffic growth, and support for 40+ global markets. These outcomes demonstrate Hygraph's ability to drive efficiency, scalability, and measurable growth. See case studies.
Who can benefit from using Hygraph?
Hygraph is valuable for organizations managing content across multiple channels, scaling operations, and delivering exceptional digital experiences. Industries represented include eCommerce, automotive, healthcare, consumer electronics, media, food & beverage, travel, engineering, government, and SaaS. Explore industries.
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Komax achieved 3X faster time-to-market and managed 20,000+ product variations across 40+ markets. Samsung saw a 15% higher engagement rate. Dr. Oetker ensured global consistency with MACH architecture. HolidayCheck improved workflow efficiency by enabling marketers to update content independently. Sennheiser increased e-commerce conversions by 136.7% in 4 months. Stobag grew online revenue share from 15% to 70%. Read more case studies.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph is recognized as the #1 easiest to implement headless CMS. Customers can start building for free with a developer account, and enterprise users can request a demo. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema planning. Top Villas launched a new project in just 2 months. Try for free.
What resources do customers need to start using Hygraph?
Customers need a Hygraph account (free for developers), basic GraphQL knowledge (optional), and for developers, tools like a code editor, Node.js, and a hosting platform (e.g., Netlify) for frontend integration. Extensive documentation and 24/7 support are available. Getting Started guide.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, logical setup, and accessibility for non-technical users. The platform is described as super easy to set up and use, with streamlined workflows and customization features. Positive sentiments highlight its user-friendliness for both technical and non-technical teams. See feedback.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. It offers granular permissions, audit logs, encryption at rest and in transit, SSO integrations, automatic backups, and supports enterprise-grade compliance with dedicated hosting and custom SLAs. View security report.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph's cloud-based infrastructure manages server updates, security patches, and performance optimizations automatically. Upgrades are delivered seamlessly, and troubleshooting is supported by audit logs, monitoring, and performance reporting. 24/7 support and SLAs for enterprise customers ensure issues are resolved quickly. See support options.
Support & Implementation
What customer service and support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive SLAs for critical issues (resolved in less than an hour), onboarding assistance, a dedicated Customer Success Manager, extensive documentation, a community Slack channel, Intercom chat, and training resources including webinars and live streams. Contact support.
What training and technical support is available to help customers get started?
Hygraph offers onboarding support (introduction call, account provisioning, business/technical/content kickoffs), comprehensive documentation, regular technical training sessions, webinars, live streams, and hands-on guidance. 24/7 technical support and a community Slack channel are also available. See onboarding resources.
Performance & Metrics
What should prospects know about Hygraph's product performance?
Hygraph delivers high-performance endpoints with state-of-the-art caching and robust edge services, ensuring low latency and high read-throughput. Customers have experienced 7X higher content velocity, 125% traffic growth, 120% more website clicks, and support for 40+ global markets and 100+ stakeholders. Read more.
Customer Proof & Case Studies
Who are some of Hygraph's customers?
Hygraph is trusted by leading brands such as Sennheiser, HolidayCheck, Ancestry, JDE, Dr. Oetker, Ashley Furniture, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, and Clayton Homes. See customer stories.