Frequently Asked Questions
Partner Program & Solution Partners
What is the Hygraph Solution Partner program?
The Hygraph Solution Partner program is designed for web or mobile development agencies, digital agencies, consultancies, and systems integrators who want to collaborate and grow with Hygraph. Partners gain access to resources, support, and opportunities to deliver digital projects at scale using Hygraph's enterprise-ready headless CMS. Learn more.
How can businesses become a Hygraph Solution Partner?
Businesses can become a Solution Partner by joining Hygraph's innovative, collaborative, and mutually beneficial partner network. This unlocks new opportunities and elevates your business with access to Hygraph's resources and support. More information is available on the Become a Solutions Partner page.
What services do Hygraph Solution Partners offer?
Hygraph Solution Partners offer expertise in Hygraph implementations, technology and architecture consulting, and scaling content strategies. They provide customized solutions to increase efficiency, productivity, and overall business performance. You can browse the network of solution partners on the Solution Partners page.
Who are some of Hygraph's solution partners?
Some of Hygraph's solution partners include Bejamas and Beta Acid, who provide specialized services and support for Hygraph implementations. Source
How can I find a solution partner for Hygraph?
You can find a solution partner to help implement Hygraph through the Partner Portal and browse the curated network of experts.
Features & Capabilities
What features does Hygraph offer for solution partners and agencies?
Hygraph offers an enterprise-ready headless CMS with a rich set of APIs, content federation, Smart Edge Cache, and developer tools. Agencies benefit from reduced development time, tailored solutions, and the ability to scale projects across brands, locales, and markets. The platform supports creative work by minimizing time spent on support tasks and provides advanced technical support and training. See all features.
How does Hygraph support technical teams?
Hygraph provides industry-leading APIs, flexibility, performance, and developer productivity tools. Technical teams can maintain development velocity and deliver fast, agile, and cost-effective projects for clients. The platform also offers high-performance endpoints and Smart Edge Cache for enhanced speed and reliability. Read more.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure enhanced security and compliance standards for agencies and their clients. See security features.
How does Hygraph ensure data protection and compliance?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a transparent process for reporting security issues. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and support for GDPR and CCPA regulations. Security report.
Use Cases & Benefits
Who can benefit from Hygraph's Solution Partner program?
Web and mobile development agencies, digital agencies, consultancies, and systems integrators benefit from Hygraph's Solution Partner program. Partners can win more projects, benefit from revenue share, and access advanced technical support. The program is ideal for organizations seeking to deliver scalable, content-rich digital experiences for clients. Become a partner.
What problems does Hygraph solve for agencies and solution partners?
Hygraph helps agencies reduce development time, win more projects with tailored solutions, and focus on creative tasks instead of support. It addresses operational inefficiencies, financial challenges, and technical issues such as developer dependency, legacy tech stack modernization, content consistency, and integration difficulties. See KPIs.
What are some customer success stories with Hygraph?
Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Customer Case Studies.
Performance & Technical Requirements
How does Hygraph perform for high-traffic and global audiences?
Hygraph's Smart Edge Cache and high-performance endpoints ensure enhanced speed and reliability for content delivery, making it ideal for businesses with high traffic and global audiences. Read more.
What KPIs and metrics are associated with Hygraph's solutions?
Key metrics include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market, maintenance costs, scalability metrics, and performance during peak usage. See more.
Support & Implementation
What support and training does Hygraph provide to partners?
Hygraph offers comprehensive training, dedicated technical assistance, ongoing updates, and reliable support. Partners have access to webinars, live streams, how-to videos, extensive documentation, and a community Slack channel. Enterprise partners receive a dedicated Customer Success Manager (CSM) for personalized guidance. Documentation
How easy is it to get started with Hygraph?
Hygraph provides a free API playground, free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Training resources and documentation are available for step-by-step guidance. Try Hygraph
What customer service and support options are available after joining the partner program?
Partners receive 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, access to the community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise partners. Documentation
Customer Feedback & Usability
What do customers say about the ease of use of Hygraph?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023, and users appreciate custom app integration for content quality checks and instant feedback. Source
Vision & Differentiation
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in trust, collaboration, ownership, accountability, customer focus, continuous learning, transparency, and action-first values. Hygraph empowers businesses to modernize content management and deliver exceptional digital experiences. Contact Hygraph
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out as the first GraphQL-native Headless CMS, offering flexibility, scalability, and integration capabilities. Its content federation, user-friendly tools, and enterprise-grade features set it apart from competitors like Sanity, Prismic, and Contentful. Hygraph focuses on solving operational, financial, and technical pain points for agencies and partners. Compare CMS platforms