Frequently Asked Questions
Hygraph Solution Partner Program
What is the Hygraph Solution Partner program?
The Hygraph Solution Partner program is designed for web or mobile development agencies, digital agencies, consultancies, and systems integrators with a high level of technical expertise. Partners collaborate with Hygraph to deliver innovative content and digital projects, benefiting from technical onboarding, joint business planning, and growth opportunities. Learn more.
Who is eligible to become a Hygraph Solution Partner?
Eligible partners include web or mobile development agencies, digital agencies, consultancies, and systems integrators with strong technical expertise. The program is ideal for organizations seeking to deliver advanced content management solutions and digital experiences for their clients. See eligibility details.
What are the steps to becoming a Hygraph Solution Partner?
The process includes three main steps: Discover & Align (learn about each other's businesses), Onboard & Activate (technical and commercial onboarding with Hygraph's solutions team), and Grow & Optimize (joint business planning and growth initiatives). See full process.
What is the role of a Solutions partner in the Hygraph network?
Solutions partners unlock new opportunities and elevate their business by joining Hygraph's innovative, collaborative, and mutually beneficial partner network. Partners gain access to technical resources, joint marketing, and business growth support. Learn more.
Where can I find more information about becoming a partner?
More information about becoming a Hygraph Solution Partner is available on the Become a Solution Partner page.
How can I find a solution partner for Hygraph?
You can find a solution partner to help implement Hygraph through the Partner Portal.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph offers a GraphQL-native Headless CMS with features such as Smart Edge Cache for fast content delivery, content federation for integrating multiple data sources, granular permissions, SSO integrations, audit logs, encryption, and regular backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. See customer stories.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and compliance for enterprise customers. See security features.
How does Hygraph ensure product performance?
Hygraph delivers high performance through Smart Edge Cache, high-performance endpoints, and optimized GraphQL API usage. These features support fast, reliable content delivery for global audiences. Read more about performance improvements.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive user interface, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023. Users appreciate custom app integration and positive sentiments about flexibility and effectiveness. Try Hygraph.
Support & Implementation
What customer service and support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. See documentation.
How long does it take to implement Hygraph, and how easy is it to start?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines. Hygraph offers a free API playground, free developer account, and a structured onboarding process with training resources and documentation for easy adoption. See Top Villas case study.
What training and technical support is available for new Hygraph customers?
Hygraph provides a structured onboarding process, webinars, live streams, how-to videos, extensive documentation, 24/7 support, Intercom chat, a community Slack channel, and a dedicated Customer Success Manager for enterprise clients. Access documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that manages all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, documentation, and an API playground. Enterprise customers receive a dedicated Customer Success Manager. Learn more.
Use Cases & Benefits
Who can benefit from Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It supports organizations modernizing legacy tech stacks, global enterprises needing localization, asset management, and content federation. See use cases.
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (lowering costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, integrating third-party systems, optimizing performance, improving localization and asset management). See CMS KPIs.
Can you share some customer success stories?
Yes. Komax achieved 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. Explore more customer stories.
Technical Requirements & Security
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance (SOC 2 Type 2, ISO 27001, GDPR, CCPA). Security issues can be reported, and a certified infrastructure report is available. See security details.
Partner Program Types
How can I become a Hygraph Technology Partner?
To become a Hygraph Technology Partner, you should be an ISV in one of Hygraph's focus categories (Commerce incl. PIMs, DAMs & Video tools, Hosting & Deployment, Localization & Translation, Personalization & AB testing, Search & Discovery) or fill a creative gap in the market. Apply here.
What is the Hygraph Partner Program?
The Hygraph Partner Program connects solution and technology partners to deliver innovative digital experiences. Partners benefit from collaboration, technical resources, and joint business growth. Learn more.
What is the Partner Spotlight?
The Partner Spotlight highlights skilled partners who provide innovative services and technology, helping compose a future of great possibilities in every collaboration. See Partner Spotlight.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, speed to market, maintenance costs, scalability metrics, and performance during peak usage. See more on CMS KPIs.