Frequently Asked Questions
About AE Studio & Hygraph Partnership
What services does AE Studio offer as a Hygraph partner?
AE Studio provides a range of services as a Hygraph partner, including Software Development, Product & Service Design, and Web and App Development. Their team of designers, engineers, and data scientists collaborates with founders and executives to build products, scale teams, and teach Agile methodologies, all focused on increasing human agency. AE Studio specializes in building rich web and mobile products, leveraging cutting-edge data science, and crafting user-friendly product designs that meet business objectives efficiently.
Which regions does AE Studio service as a Hygraph partner?
AE Studio services clients in North America as a Hygraph partner, providing expertise in software development, product design, and data science for digital projects.
Features & Capabilities
What are the key features and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. Key features include a user-friendly interface, content federation for integrating multiple data sources, Smart Edge Cache for fast content delivery, custom roles for granular access control, advanced asset management, and enterprise-grade security and compliance. Hygraph supports operational efficiency, reduces costs, accelerates speed-to-market, and offers proven results such as Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. See more customer stories.
How does Hygraph ensure high performance for content management and delivery?
Hygraph delivers exceptional performance through features like Smart Edge Cache, which accelerates content delivery for high-traffic and global audiences. The platform also offers high-performance endpoints and continuously improves its GraphQL API for reliability and speed. Developers can find practical advice for optimizing API usage in Hygraph's performance blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. For more details, see the security features page and the security and compliance report.
What security features does Hygraph provide?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. These features help protect customer data and support compliance with regulations like GDPR and CCPA. Learn more.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially valuable for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver consistent digital experiences across global markets. Explore use cases.
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (such as dependency on developers for content updates), financial challenges (like high operational costs and slow speed-to-market), and technical issues (including schema evolution, integration difficulties, and performance bottlenecks). The platform provides a user-friendly interface, GraphQL-native architecture, content federation, and Smart Edge Cache to help businesses modernize their content management and deliver exceptional digital experiences. See related KPIs.
What are some real-world results achieved with Hygraph?
Customers have achieved significant results with Hygraph, including Komax managing over 20,000 product variations across 40+ markets with a 3X faster time-to-market, Samsung improving customer engagement by 15%, and Stobag increasing online revenue share from 15% to 70%. Read more customer stories.
Implementation & Onboarding
How easy is it to get started with Hygraph?
Hygraph offers a simple and efficient onboarding process. Teams can start immediately with a free API Playground and a free forever developer account. For larger projects, a demo can be requested. The structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema guidance. Extensive documentation, webinars, and how-to videos are available for self-paced learning. See documentation.
How long does it take to implement Hygraph?
The implementation timeline depends on project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding resources and support help teams get up and running quickly. See Top Villas case study.
Support & Maintenance
What support options are available to Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone. Customers can access real-time troubleshooting through Intercom chat, join the community Slack channel, and use extensive documentation and training resources. Enterprise customers receive a dedicated Customer Success Manager (CSM) and a structured onboarding process. Learn more.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported through 24/7 support, Intercom chat, community Slack, and extensive documentation. Enterprise customers benefit from a dedicated Customer Success Manager for personalized guidance.
Customer Experience & Recognition
How do customers rate the ease of use of Hygraph?
Customers frequently praise Hygraph's intuitive editor UI, which is easy for both technical and non-technical users. Hygraph was recognized for "Best Usability" in Summer 2023, and users highlight its flexibility, user-friendliness, and effectiveness for diverse teams. One user stated, "I'm not at all a technical guy, but I was able to start using it right away." Try Hygraph.
Partner Network
What is the Hygraph Partner Network?
The Hygraph Partner Network enables partners to fulfill client specifications faster and more efficiently. Partners like AE Studio collaborate with Hygraph to deliver innovative digital solutions. To learn more or join, contact the Partner team.