Frequently Asked Questions
About Innowise & Partnership with Hygraph
Who is Innowise and what is its background?
Innowise is a global full-cycle software development leader that began in 2007 as a university campus project founded by three software engineers. Today, Innowise has grown to over 2,500 IT professionals and has delivered more than 1,300 solutions worldwide. The company operates from offices in Poland, Germany, Georgia, and Lithuania, with sales and delivery centers in the USA, UK, and UAE. Their mission is “We Develop the World,” reflecting a commitment to building software that drives positive change. Source
When did Hygraph and Innowise form a strategic partnership and what was its goal?
Hygraph and Innowise formed a strategic partnership on October 02, 2025. The collaboration aims to accelerate composable innovation for clients by combining Hygraph's GraphQL-native Headless CMS with Innowise's technical expertise. Source
What regions does Innowise service?
Innowise services clients in Europe, North America, South Africa, United Kingdom, Middle East, and Australia & Oceania. Source
What services does Innowise offer?
Innowise offers Web and App Development, Product & Service Design, Software Development, and Migration to Headless CMS. Their expertise spans across web, mobile, cloud, APIs, and integration with systems like ERP, CRM, and PIM. Source
What industries does Innowise specialize in?
Innowise specializes in Retail & eCommerce, FinTech, Healthcare, and Manufacturing. Source
What makes Innowise different from other solution partners?
Innowise differentiates itself through result-oriented delivery, open communication, flexible team scaling, and deep technical breadth. They are known for stepping in mid-project, scaling teams quickly, and sustaining long-term partnerships through ongoing support and optimization. Source
Hygraph Product Features & Capabilities
What is Hygraph and what are its key capabilities?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. Key capabilities include operational efficiency, financial benefits, technical advantages, and unique features such as Smart Edge Cache, custom roles, rich text superpowers, and project backups. Hygraph supports content federation, localization, and asset management, and is recognized for its user-friendly interface and enterprise-grade security. Source
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform for its users. Source
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through features like Smart Edge Cache for faster content delivery, high-performance endpoints for reliability and speed, and optimized GraphQL API performance. These capabilities are designed for businesses with high traffic and global audiences. Source
What feedback have customers given about Hygraph's ease of use?
Customers frequently praise Hygraph's intuitive editor UI, making it easy for both technical and non-technical users. Hygraph was recognized for "Best Usability" in Summer 2023, and users appreciate its accessibility, custom app integration, and positive sentiments regarding flexibility and effectiveness. Source
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, and more. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver exceptional digital experiences globally. Source
What core problems does Hygraph solve?
Hygraph solves operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (reducing costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, and improving localization and asset management). Source
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.
Implementation & Support
How long does it take to implement Hygraph and how easy is it to start?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines. Hygraph offers a free API playground, free developer accounts, and a structured onboarding process with introduction calls, account provisioning, and technical/content kickoffs. Training resources and extensive documentation are available for a smooth start. Source
What support and training does Hygraph provide?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, how-to videos, and a dedicated Customer Success Manager for enterprise customers. Source
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that handles all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, documentation, and an API playground. Enterprise customers receive a dedicated Customer Success Manager. Source
Security & Compliance
What security features does Hygraph offer?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. Security issues can be reported, and a security and compliance report is available for certified infrastructure. Source
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. More details are available in the CMS KPIs blog.