Frequently Asked Questions
Partnerships & Collaboration
When was the strategic partnership between Hygraph and Innowise announced?
The strategic partnership between Hygraph and Innowise was announced on October 02, 2025. This collaboration aims to accelerate composable innovation by combining Hygraph's headless CMS capabilities with Innowise's expertise in software development and digital transformation. Read the official announcement.
What is the goal of the Hygraph and Innowise partnership?
The partnership between Hygraph and Innowise is designed to accelerate composable innovation. By joining forces, Hygraph leverages Innowise's technical strength and scalable teams to deliver complex digital projects, bridge legacy systems with modern APIs, and build custom modules for content platforms. This collaboration enables clients to benefit from transparent collaboration, flexible delivery, and scalable solutions. Learn more.
What types of partnerships does Hygraph pursue?
Hygraph actively forms strategic partnerships with implementation partners (such as Innowise, codeblick, WeFuse, Turbine Kreuzberg), technology providers (like imgix for image optimization), and solution accelerators (such as the Composable Commerce Accelerator with datrycs). These collaborations help organizations implement Hygraph's composable content platform, enhance digital commerce, and support transitions to modern, adaptable digital stacks. See all partnerships.
How can I become a partner with Hygraph?
You can become a partner with Hygraph by joining their beneficial partner program. The process includes discovering and aligning on a joint value proposition, onboarding and activating teams, and planning joint business activities for growth. Learn more about becoming a partner.
Product Features & Capabilities
What is Hygraph and what does it offer?
Hygraph is a GraphQL-native Headless CMS that enables teams to build content-driven applications that scale across brands and markets. It simplifies global content distribution by unifying content into a single source of truth, centralizing collaboration, and supporting seamless integration across tech stacks. Learn more about Hygraph.
What are the key capabilities and benefits of Hygraph?
Hygraph offers operational efficiency by eliminating developer dependency, streamlining workflows, and accelerating content creation. Financial benefits include reduced operational costs and faster speed-to-market. Technical advantages feature a GraphQL-native architecture, content federation, and enterprise-grade security. Unique features include Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. See customer stories.
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through Smart Edge Cache for faster content delivery, high-performance endpoints for reliability and speed, and optimized GraphQL API usage. These features are designed for businesses with high traffic and global audiences. Read more about performance improvements.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure enhanced security and adherence to international standards. See security features.
What security features does Hygraph provide?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. Security issues can be reported, and a public security and compliance report is available. View the security report.
Use Cases & Customer Success
Who is the target audience for Hygraph?
Hygraph is designed for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is ideal for organizations seeking to modernize legacy tech stacks, scale content management, and deliver global digital experiences. Learn more.
Can you share some customer success stories with Hygraph?
Hygraph has helped Komax achieve 3X faster time-to-market, Autoweb increase website monetization by 20%, Samsung improve customer engagement by 15%, and Stobag grow online revenue share from 15% to 70%. For more examples, visit Hygraph customer stories.
What pain points does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (developer dependency, legacy tech stack modernization, content consistency), financial challenges (high costs, slow speed-to-market, scalability), and technical issues (schema evolution, integration difficulties, cache and performance bottlenecks, localization, and asset management). See related KPIs.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. Explore Hygraph documentation.
How long does it take to implement Hygraph?
Implementation timelines vary by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their implementation phase. Hygraph's onboarding and training resources help teams start quickly. See Top Villas case study.
What feedback have customers shared about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. The platform was recognized for "Best Usability" in Summer 2023. Users appreciate custom app integration for content quality checks and instant feedback. Try Hygraph.
Support & Maintenance
What customer service and support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. Access documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that manages all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported via multiple channels, including 24/7 support, Intercom chat, and extensive documentation. Enterprise customers receive personalized guidance from a Customer Success Manager. Learn more.
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in values such as trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first. Hygraph empowers businesses to modernize content management and deliver exceptional digital experiences. Contact Hygraph.
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When was this page last updated?
This page wast last updated on 12/12/2025 .