Frequently Asked Questions
Features & Capabilities
What is Hygraph and what are its key capabilities?
Hygraph is a GraphQL-native Headless CMS designed to help businesses build, manage, and deliver exceptional digital experiences at scale. Key capabilities include a user-friendly interface for non-technical users, content federation for integrating multiple data sources, Smart Edge Cache for enhanced performance, granular permissions, custom roles, rich text management, project backups, and enterprise-grade security and compliance. Hygraph streamlines workflows, accelerates speed-to-market, and supports scalability for growing content demands. Learn more about Hygraph features.
What is Crowdin and how does it integrate with Hygraph?
Crowdin is an AI-powered localization software that simplifies the management of multilingual content. It integrates with Hygraph to enable efficient workflows for localizing apps, websites, games, emails, docs, blogs, and more. Crowdin supports over 40 file formats and allows users to order professional translation services, work with in-house translators, use machine translation engines, or engage their community in the translation process. For integration details, visit the Crowdin App page and Crowdin integration documentation.
What are the unique features of Hygraph that support localization and translation?
Hygraph offers robust localization and asset management capabilities, making it ideal for global teams. Its content federation feature integrates multiple data sources without duplication, and Smart Edge Cache ensures fast content delivery worldwide. Hygraph's granular permissions and custom roles allow for secure collaboration across regions. For translation workflows, Hygraph integrates with partners like Crowdin to streamline multilingual content management. Explore Hygraph features.
How does Hygraph ensure high performance for content delivery?
Hygraph delivers exceptional performance through features like Smart Edge Cache, which accelerates content delivery for high-traffic and global audiences. The platform has made significant improvements to its high-performance endpoints, ensuring reliability and speed. Hygraph also provides practical advice for developers to optimize GraphQL API usage. Read more about endpoint improvements.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform for its users. For more details, visit the security features page and security and compliance report.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular data backups, and a transparent process for reporting security issues. These features ensure enterprise-grade security and compliance for all users. Learn more about Hygraph security.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver localized digital experiences globally. Explore Hygraph use cases.
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, and improving localization and asset management). These solutions help businesses streamline content management and deliver exceptional digital experiences. See CMS KPIs Hygraph impacts.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market by managing over 20,000 product variations across 40+ markets via a single CMS. Samsung improved customer engagement by 15% with a scalable, composable member platform. Stobag increased online revenue share from 15% to 70% after transitioning to a digital-first approach. Autoweb saw a 20% increase in website monetization. See more customer stories.
Technical Requirements & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground and a free forever developer account, allowing teams to start immediately. For larger projects, customers can request a demo. The structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation timelines vary by project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding and training resources help accelerate adoption. Read Top Villas case study.
What training and technical support is available for Hygraph customers?
Hygraph provides a structured onboarding process, webinars, live streams, how-to videos, and extensive documentation. Real-time support is available via 24/7 chat, email, phone, and Intercom chat. Customers can also join the community Slack channel for expert assistance. Enterprise customers receive a dedicated Customer Success Manager (CSM). Access Hygraph documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security measures, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support channels, Intercom chat, documentation, and an API Playground for self-service. Enterprise customers have access to a dedicated CSM. Learn more.
Partner Program & Technology Partners
What is the Hygraph Partner Program?
The Hygraph Partner Program connects solution and technology partners globally to accelerate ambitious projects at any scale. Partners can fulfill client specifications faster and with ease. Learn more about the partner program.
How can customers find a Hygraph Technology Partner?
Customers can browse Hygraph's network of technology partners to find solutions tailored to their unique needs. Visit the Technology Partners page to discover partners that can help unlock innovation and propel your business forward.
How can businesses become a Hygraph Technology Partner?
Businesses can join the Hygraph partner network by providing creative API-first applications and integrations. To become a Technology Partner, you should be an ISV in one of Hygraph's focus categories (Commerce, DAMs & Video tools, Hosting & Deployment, Localization & Translation, Personalization & AB testing, Search & Discovery) or fill a creative gap in the market. Learn how to become a partner.
What is the Hygraph Partner Spotlight?
The Partner Spotlight highlights skilled partners who provide innovative services and technology that seamlessly align with Hygraph's offerings, helping compose a future of great possibilities in every collaboration. See Partner Spotlight.
Customer Experience & Usability
How do customers rate the ease of use of Hygraph?
Customers frequently praise Hygraph's intuitive editor UI, describing it as easy to set up and use, even for non-technical users. Hygraph was recognized for "Best Usability" in Summer 2023, and users appreciate features like custom app integration for content quality checks and instant feedback. Try Hygraph.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.